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Salesforce Service Cloud vs Front Comparison (2026)

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Salesforce Sales Cloud

4.4

HubSpot CRM

4.5

Zendesk Suite

4.4

Freshdesk

4.5

ServiceNow

4.5

Help Scout

4.6

Good recommendations?

Salesforce Service Cloud

82pts

Front

90pts

Overview

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.