This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Service Fusion vs ServiceTrade Comparison

Add to Compare

Compare similar apps

Jobber logo

Jobber

4.5

Odoo  logo

Odoo

4.1

Buildertrend logo

Buildertrend

4.5

Acumatica Cloud ERP logo

Acumatica Cloud ERP

4.4

Connecteam logo

Connecteam

4.7

Housecall Pro logo

Housecall Pro

4.7

Good recommendations?

Overview

Category Leaders

Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.

Category Leaders

ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

149

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

149

5

4

3

2

1

94

37

6

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.6

272

5

4

3

2

1

189

73

9

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.

HJ

Heidi J.

The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.

JA

Jason A.

Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.

BT

Braxten T.

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.

AR

Anonymous Reviewer

Both the people and the product are great. It is a great fit for our organization.

MB

Mace B.

They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

NR

Nicholas R.

Cons

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.

CS

CM S.

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.

MG

Makenzie G.

Another Broken Software With Crappy Back-End Support.

AS

Aaron S.

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.

AB

Alberto B.

Unable to delete accidental photos from jobs. However this May be a admin issue).

RL

Randall L.

I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
AvatarImg

Wileen C.

  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features112
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Photo Capture
  • Photos / Images
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features58
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Photo Capture
  • Photos / Images
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations7
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations14
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

ServiceTrade logo

ServiceTrade

Service Trade Review

Reviewed 6 years ago

I didn't like this software as much as its competitors. As a matter of fact, we switched to Service Fusion.

Pros

Does have a mobile app

Cons

Setup is not intuitive, didn't like the user interface, didn't like the hierarchy for creating service addresses.

Vendor response

Eve, It's unfortunate that ServiceTrade was not a good fit for your company. Not all service organizations have the same business requirements and we understand that ServiceTrade cannot be everything to everyone. As I recall, Tridim had different requirements than our core customer base of commercial service contractors. I'm glad that you found something you are satisfied with. Cheers, Shawn

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceTrade logo

ServiceTrade

Great customer service

Reviewed 5 years ago

We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!

Pros

Customer service and ease of use.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Customer service is fast and efficient.

Reviewed 5 years ago

I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.

Pros

Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

Cons

It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

For what I need service trade for, I have had wonderful experience

Reviewed 5 years ago
Pros

User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Cons

Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

A wonderful asset to any business looking to increase productivity

Reviewed 4 years ago

It helps me be more productive and saves time

Pros

The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!

Cons

From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Beat the billion dollar bullies

Reviewed 3 years ago

I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.

Pros

The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.

Cons

Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Awesome Software

Reviewed 6 years ago

Service Trade has been an awesome addition to our workplace. We use Service Trade as a dispatching software for our company. We service other businesses with trade services such as: plumbing, HVAC, Electrical, Kitchen Exhaust Hood cleaning, grease trap cleaning & construction services. Service Trade keeps our company running so smooth. We dispatch our techs, keep their times, we quote jobs from Service Trade & we invoice our jobs also. We would be lost without Service Trade!!!

Pros

Dispatching our jobs, keeping the techs times, quoting jobs & invoicing jobs. It keeps everything very organized.

Cons

Lately we have been having issues with Service Trade moving extremely slow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Great product that keeps getting better

Reviewed 5 years ago

The Service Trade team gets it. They listen to their customers and are constantly updating their platform. I attended the annual Digital Wrap show in 2016 and was blown away with how much valuable information they had put together. I will be at this show every year and will remain a loyal customer for as many years we are both in business. With the help of the Service Trade team that will be many decades into the future.

Pros

The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.

Cons

It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

VSC FIRE AND SECURITY - MYRTLE BEACH

Reviewed 5 years ago

I have been very pleased with this program. It has cut our admin time in the office down by half. The customer support reps have been quick to respond to my questions I have submitted as well

Pros

It's ease of use

Cons

Sometimes the email or service link isn't working quite the way it should

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Our Customers love the efficiency of Service Trade

Reviewed 6 years ago
Pros

Service Trade is SO easy to use, and allows me to take care of our Customer's needs in a timely manner. The staff at Service Trade have been very helpful and are truly doing a wonderful job helping us serve our clients with the best possible service available.

Cons

Personally I wish there was a "Title Line" that could be fitted under jobs created on each of our customer's pages. It would make referencing a job much faster. Which would save time and energy on a daily basis for all of our personnel in the office. Overall, this is only a minor set back as I can still find the info I need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Fantastic Product & Great Experience

Reviewed 7 years ago
Pros

Service Trade is one of the few programs that has literally changed the way we do business. They have successfully consolidated many of our processes and made our back end office functions quicker, more accurate, and efficient. Service Trade has also significantly increased the customer experience. We are able to quickly get information to decision makers and AHJ's. I highly recommend Service Trade.

Cons

Service Trade is great. There is not much missing with there software. Great product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Fire Protection Service Guru @ Hiller New Orleans

Reviewed 6 years ago
Pros

Top to bottom, the combination of Data Base, storage for customer's documentation, scheduling perfection, customized billing...

Cons

A little too hands on when dealing with changing service description for reoccurring jobs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Great for all service businesses!

Reviewed 3 years ago

We have been using ServiceTrade as our job management software since 2015. I have to say, ServiceTrade's customer support is above any other company's I have ever came across. Anytime we see that there is room for improvement, which is very rare, we contact the ST team and see the changes in the next update. ServiceTrade is extremely easy to use and very intuitive! There isn't much that ServiceTrade doesn't do from parts tracking, time tracking, dispatching, invoicing, quoting, reporting, and more. We can't say enough good things about this software!

Pros

Customer service, intuitiveness, minuscule learning curve, integrations, design, and responsiveness.

Cons

Theres really nothing that we dislike about ServiceTrade.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Highly recommend Service Trade

Reviewed 6 years ago
Pros

Ease of support. Customer service is available whenever I need it.

Cons

It is somewhat easy to accidentally mess up the rotation of recurring services if someone isn't paying attention.