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Service Fusion vs ServiceTrade Comparison
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Overview
Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and clients.
ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
149
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
79
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
HJ
Heidi J.
JA
Jason A.
BT
Braxten T.
Pros
AR
Anonymous Reviewer
MB
Mace B.
NR
Nicholas R.
Cons
CS
CM S.
MG
Makenzie G.
AS
Aaron S.
Cons
AB
Alberto B.
RL
Randall L.
Wileen C.
Key features
- Total features112
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Assignment Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Client Management
- Client Portal
- Compliance Management
- Contact Database
- Contract/License Management
- Cost Estimating
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Event Calendar
- File Storage
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Locksmiths
- For Plumbing Industry
- GPS
- Geographic Maps
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Photo Capture
- Photos / Images
- Prebuilt Assembly
- Preventive Maintenance
- Project Management
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SMS Messaging
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Status Tracking
- Task Scheduling
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features58
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Assignment Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Calendar Sync
- Client Management
- Client Portal
- Compliance Management
- Contact Database
- Contract/License Management
- Cost Estimating
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Event Calendar
- File Storage
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Locksmiths
- For Plumbing Industry
- GPS
- Geographic Maps
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Photo Capture
- Photos / Images
- Prebuilt Assembly
- Preventive Maintenance
- Project Management
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SMS Messaging
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Status Tracking
- Task Scheduling
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
Alternatives
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User reviews that mention these apps
Eve C.
Industrial Automation, 501-1,000 employees
Used monthly for less than 6 months
Review source
Share this review:
I didn't like this software as much as its competitors. As a matter of fact, we switched to Service Fusion.
Does have a mobile app
Setup is not intuitive, didn't like the user interface, didn't like the hierarchy for creating service addresses.
Eve, It's unfortunate that ServiceTrade was not a good fit for your company. Not all service organizations have the same business requirements and we understand that ServiceTrade cannot be everything to everyone. As I recall, Tridim had different requirements than our core customer base of commercial service contractors. I'm glad that you found something you are satisfied with. Cheers, Shawn
Jason L.
Public Safety, 1-10 employees
Used other for less than 6 months
Review source
Share this review:
We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!
Customer service and ease of use.
No cons were added to this review
Mark M.
Consumer Services, 1-10 employees
Used other for 2+ years
Review source
Share this review:
I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.
Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.
It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.
Shannon B.
201-500 employees
Used daily for 1-2 years
Review source
Share this review:
User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job
Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade
Matt L.
Construction, 51-200 employees
Used daily for 1-2 years
Review source
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It helps me be more productive and saves time
The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!
From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.
Eric C.
Construction, 1-10 employees
Used daily for 2+ years
Review source
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I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.
The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.
Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.
Bethanne A.
Facilities Services, 501-1,000 employees
Used daily for 1-2 years
Review source
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Service Trade has been an awesome addition to our workplace. We use Service Trade as a dispatching software for our company. We service other businesses with trade services such as: plumbing, HVAC, Electrical, Kitchen Exhaust Hood cleaning, grease trap cleaning & construction services. Service Trade keeps our company running so smooth. We dispatch our techs, keep their times, we quote jobs from Service Trade & we invoice our jobs also. We would be lost without Service Trade!!!
Dispatching our jobs, keeping the techs times, quoting jobs & invoicing jobs. It keeps everything very organized.
Lately we have been having issues with Service Trade moving extremely slow.
Eric D.
Facilities Services, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
The Service Trade team gets it. They listen to their customers and are constantly updating their platform. I attended the annual Digital Wrap show in 2016 and was blown away with how much valuable information they had put together. I will be at this show every year and will remain a loyal customer for as many years we are both in business. With the help of the Service Trade team that will be many decades into the future.
The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.
It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.
Robert E.
Public Safety, 11-50 employees
Used daily for less than 6 months
Review source
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I have been very pleased with this program. It has cut our admin time in the office down by half. The customer support reps have been quick to respond to my questions I have submitted as well
It's ease of use
Sometimes the email or service link isn't working quite the way it should
Amber J.
Consumer Services,
Review source
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Service Trade is SO easy to use, and allows me to take care of our Customer's needs in a timely manner. The staff at Service Trade have been very helpful and are truly doing a wonderful job helping us serve our clients with the best possible service available.
Personally I wish there was a "Title Line" that could be fitted under jobs created on each of our customer's pages. It would make referencing a job much faster. Which would save time and energy on a daily basis for all of our personnel in the office. Overall, this is only a minor set back as I can still find the info I need.
Michael C.
Public Safety,
Review source
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Service Trade is one of the few programs that has literally changed the way we do business. They have successfully consolidated many of our processes and made our back end office functions quicker, more accurate, and efficient. Service Trade has also significantly increased the customer experience. We are able to quickly get information to decision makers and AHJ's. I highly recommend Service Trade.
Service Trade is great. There is not much missing with there software. Great product.
Chuck J.
Public Safety,
Review source
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Top to bottom, the combination of Data Base, storage for customer's documentation, scheduling perfection, customized billing...
A little too hands on when dealing with changing service description for reoccurring jobs
Megan L.
Construction, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
We have been using ServiceTrade as our job management software since 2015. I have to say, ServiceTrade's customer support is above any other company's I have ever came across. Anytime we see that there is room for improvement, which is very rare, we contact the ST team and see the changes in the next update. ServiceTrade is extremely easy to use and very intuitive! There isn't much that ServiceTrade doesn't do from parts tracking, time tracking, dispatching, invoicing, quoting, reporting, and more. We can't say enough good things about this software!
Customer service, intuitiveness, minuscule learning curve, integrations, design, and responsiveness.
Theres really nothing that we dislike about ServiceTrade.
Rachel L.
Review source
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Ease of support. Customer service is available whenever I need it.
It is somewhat easy to accidentally mess up the rotation of recurring services if someone isn't paying attention.