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ServiceTrade
Software for commercial mechanical and fire contractors.
ServiceTrade Pricing, Features, Reviews and Alternatives
ServiceTrade product overview
What is ServiceTrade?
ServiceTrade is the software platform that helps commercial HVAC, mechanical and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.
Key benefits of using ServiceTrade
• Send your customers an online, after-service or project report that’s chock full of multimedia that shows what your team did and discovered in their facility, and is always online and always available.
• Verification in the Field -- Get customer approval with a digital signature – before leaving the job.
• Online Quote Approval -- Wow your customers with online quote approvals. Customers review and reply online – where you can monitor progress and follow-up after the customer has viewed your quote.
• Protect your margins – Manage project budgets with real-time insights into budgeted vs actual performance.
• Access all customer information – See service and project history, all equipment, deficiencies or repairs found, and notes for every customer location on your desktop or mobile device.
• Schedule & Dispatch -- Your first stop for all the critical info you need to manage your business. Never miss another service opportunity.
• Track the Tech -- ServiceTrade displays the status of your most important asset – your techs. See customer service status updates minute by minute.
• Software as a Service (SaaS) -- SaaS means that your data is available to everyone in the office and in the field from a variety of devices.
• Native Mobile Applications -- ServiceTrade iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.
• Integrate with Everything -- Open APIs mean that your customer service data can be shared with other open-API apps like your accounting platform, CRM, email platform and website.
• Support and Services -- Our services team will get you up and running, and help find new ways to use our technology to solve your business problems.
Typical customers
Platforms supported
Support options
Training options
ServiceTrade pricing information
Value for money
4.5
/5
323
Starting from
89
Per month
Other
Pricing options
Value for money contenders
ServiceTrade features
Functionality
4.4
/5
323
Total features
82
10 categories
Most valued features by users
Functionality contenders
ServiceTrade users reviews
Overall Rating
4.6
/5
323
Positive reviews
96
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.15/10
224
85
11
1
2
Wileen C.
Inside Sales
Overall rating contenders
Seth M.
VP Operations
Construction, 51-200 employees
Review source
Transcript
Seth: My name's Seth. I'm with Four Star Mechanical. I am the vice president of operations and manage...
Liss A.
Commercial Service Manager
Mechanical or Industrial Engineering, 51-200 employees
Review source
Transcript
Liss A.: Hi. My name is Liss and I am a service manager at an HPAC company, and I give a five star review...
Wileen C.
Facilities Services, 51-200 employees
Used daily for 1-2 years
Review source
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I like that you can have multiple tabs open for convenience and multi tasking
I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.
I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.
Patrick A.
Mechanical or Industrial Engineering, 11-50 employees
Used daily for 1-2 years
Review source
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Overall its revamped the way we do business and has vastly improved the accuracy in which we do things. Checking history or creating quotes is much faster and has cut down on time. Being able to look over all things done within time frames is great for tracking techs and productivity.
I like the history and scheduling components most. We use it as our main interface for the company and 90% of what we do is all done through service trade and service trade add ons
Problems with information being added to jobs on occasion is frustrating, some problems with getting things on or off of invoices when transferring from a job.
Jacob D.
Construction, 1-10 employees
Used daily for 2+ years
Review source
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It's too expensive and too focused to be the best solution for us. But, I don't want to switch again so we're sticking with it, for now.
It's great for creating and dispatching service jobs.
It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so we have to use it for everything and find workarounds
Matt M.
Construction, 1-10 employees
Used daily for 1-2 years
Review source
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The overall experience has been very positive. I have found Service Trade easy to use and made my work more productive.
The professionalism presented to the customer. With the Service Trade platform all of our admin is streamlined from the office to the field and back again. It leads to timely information to the right places, and helps us present a very positive and professional image to our customers. Consistently.
The complaint is less of Service Trade and more a systemic problem routes in the reliance of mobile data. When cellular coverage is marginal or lacking it bogs the program down.
Hi Matt. Consistency is a great word to use - and is important to both employees and customers. We're so glad to hear that ServiceTrade has improved consistency and streamlined processes for your business. Thanks so much for sharing your thoughts. -- Shelley
Allen R.
Restaurants, 11-50 employees
Used daily for 2+ years
Review source
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Overall Experience as been Good to Great.
Service Trade is a valuable tool to help manage our business from intake to invoicing.
I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak).
ServiceTrade FAQs
ServiceTrade has the following pricing plans:
Starting from: $89.00/month
Pricing model: Free, Subscription
Q. Who are the typical users of ServiceTrade?
ServiceTrade has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does ServiceTrade support?
ServiceTrade supports the following languages:
English
Q. Does ServiceTrade support mobile devices?
ServiceTrade supports the following devices:
Android, iPad, iPhone
Q. Does ServiceTrade offer an API?
Yes, ServiceTrade has an API available for use.
Q. What other apps does ServiceTrade integrate with?
ServiceTrade integrates with the following applications:
Sage Accounting, Zapier, Sage Intacct, QuickBooks Online Advanced, FOUNDATION, WordPress, ComputerEase, Sage 100, QuickBooks Online, Google Calendar, Microsoft Excel
Q. What level of support does ServiceTrade offer?
ServiceTrade offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
Common ServiceTrade comparisons
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