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ServiceTrade
4.6
(297)

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Software for commercial mechanical and fire contractors.

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(21)

ServiceTrade Pricing, Features, Reviews and Alternatives

ServiceTrade product overview

What is ServiceTrade?

ServiceTrade is the software platform that helps commercial mechanical and fire contractors grow their profit. We control costs by improving service and project operations, streamlining operational workflows, centralizing data to increase management visibility and control, and delivering more work with limited resources. We set technicians up for success by empowering them to work more productively with the tools they need for performing tasks, making good decisions, logging equipment issues, and recording parts and labor. ServiceTrade also helps contractors grow revenue quality by selling more service and inspection agreements, winning more projects, and adding valuable pull-through work. ServiceTrade contractors grow profitable customer loyalty with a modern, convenient, premium customer experience that reduces disputes and accelerates payment. With 1200 commercial customers, 13 million assets managed, and $7.5 billion in revenue invoiced, ServiceTrade has been the trusted leader for 10+ years that will help you increase your profits during a persistent skilled labor shortage.

Key benefits of using ServiceTrade

• 24/7/365 Online Account -- Customers log into a portal on your website to see their service and project history, upcoming appointments, and open quotes.

• Send your customers an online, after-service or project report that’s chock full of multimedia that shows what your team did and discovered in their facility, and is always online and always available.

• Verification in the Field -- Get customer approval with a digital signature – before leaving the job.

• Online Quote Approval -- Wow your customers with online quote approvals. Customers review and reply online – where you can monitor progress and follow-up after the customer has viewed your quote.

• Protect your margins – Manage project budgets with real-time insights into budgeted vs actual performance.

• Access all customer information – See service and project history, all equipment, deficiencies or repairs found, and notes for every customer location on your desktop or mobile device.

• Schedule & Dispatch -- Your first stop for all the critical info you need to manage your business. Never miss another service opportunity.

• Track the Tech -- ServiceTrade displays the status of your most important asset – your techs. See customer service status updates minute by minute.

• Software as a Service (SaaS) -- SaaS means that your data is available to everyone in the office and in the field from a variety of devices.

• Native Mobile Applications -- ServiceTrade iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.

• Integrate with Everything -- Open APIs mean that your customer service data can be shared with other open-API apps like your accounting platform, CRM, email platform and website.

• Support and Services -- Our services team will get you up and running, and help find new ways to use our technology to solve your business problems.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Webinars
Live Online
Videos

ServiceTrade pricing information

Value for money

4.5

/5

297

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceTrade features

Functionality

4.4

/5

297

Total features

82

10 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

ServiceTrade users reviews

Overall Rating

4.6

/5

297

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.11/10
Rating distribution

5

4

3

2

1

199

83

12

1

2

Pros
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
Both the people and the product are great. It is a great fit for our organization.
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
Cons
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Unable to delete accidental photos from jobs. However this May be a admin issue).
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.

Overall rating contenders

ServiceTrade FAQs

Q. What type of pricing plans does ServiceTrade offer?

ServiceTrade has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of ServiceTrade?

ServiceTrade has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does ServiceTrade support?

ServiceTrade supports the following languages:
English


Q. Does ServiceTrade support mobile devices?

ServiceTrade supports the following devices:
Android, iPad, iPhone


Q. Does ServiceTrade offer an API?

Yes, ServiceTrade has an API available for use.


Q. What other apps does ServiceTrade integrate with?

ServiceTrade integrates with the following applications:
Sage 300 Construction and Real Estate, Sage Accounting, Zapier, Sage Intacct, QuickBooks Online Advanced, FOUNDATION, WordPress, ComputerEase, Sage 100, Quickbooks Online, Google Calendar, Microsoft Excel


Q. What level of support does ServiceTrade offer?

ServiceTrade offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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