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ServiceMax vs ServiceTrade Comparison

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Overview

ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...

Category Leaders

ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

79

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

17

17

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

181

71

8

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.

CP

Casey P.

In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.

KH

Kathryn H.

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

CP

Casey P.

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.

AR

Anonymous Reviewer

Both the people and the product are great. It is a great fit for our organization.

MB

Mace B.

They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

NR

Nicholas R.

Cons

The only real negative point to Servicemax is the resource hunger.

GB

Greg B.

It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.

AR

Anonymous Reviewer

If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

KH

Kyle H.

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.

AB

Alberto B.

Unable to delete accidental photos from jobs. However this May be a admin issue).

RL

Randall L.

I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.

Wileen C.

  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features38
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Audit Trail
  • Automated Scheduling
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Customizable Forms
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Scheduling
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Job Management
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Resource Scheduling
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management
  • Work Order Creation
  • Work Order Management
  • Total features63
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Audit Trail
  • Automated Scheduling
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Customizable Forms
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Scheduling
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Job Management
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Resource Scheduling
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations17
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations14
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier