App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
ServiceMax
We Help You Keep the World Running
(9)
ServiceMax Pricing, Features, Reviews and Alternatives
ServiceMax FAQs
ServiceMax product overview
What is ServiceMax?
It's time to maximize your asset performance and differentiate with service with ServiceMax Asset 360.
Key benefits of using ServiceMax
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow
Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell and up-sell
• Improve customer relationships
Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction
Mobile Field Service App
• Easy to use Android and iOS
• Provides comprehensive offline capability for anytime, anywhere access
• Highly customizable, allowing you to tailor it to your unique field service needs
Typical customers
Platforms supported
Support options
Training options
Not sure about ServiceMax? Compare it with a popular alternative
Starting from
No pricing info
Starting from
19
Per month
Flat Rate
ServiceMax pricing information
Value for money
3.7
/5
41
Starting from
No pricing info
Pricing options
Value for money contenders
ServiceMax features
Functionality
4.1
/5
41
Total features
100
9 categories
Most valued features by users
Functionality contenders
ServiceMax users reviews
Overall Rating
4.2
/5
41
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.39/10
18
18
4
0
1
Overall rating contenders
Jill M.
Biotechnology, 501-1,000 employees
Used weekly for 2+ years
Review source
Share this review:
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.
Casey P.
Medical Devices, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals...
Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.
ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.
Frankie A.
201-500 employees
Used daily for 6-12 months
Review source
Share this review:
Exercise the brain cells and learn a another programming platform.
It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.
Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.
Greg B.
5,001-10,000 employees
Used daily for 2+ years
Review source
Share this review:
All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.
Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.
The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.
Shelby G.
Pharmaceuticals, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout.
We had multiple issues with the dispatch console which have led to periods of downtime
Common ServiceMax comparisons
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.