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ServiceMax Logo

ServiceMax

4.2
(41)

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We Help You Keep the World Running

(9)

ServiceMax Pricing, Features, Reviews and Alternatives

ServiceMax FAQs

Q. What type of pricing plans does ServiceMax offer?

ServiceMax has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of ServiceMax?

ServiceMax has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does ServiceMax support?

ServiceMax supports the following languages:
English, Finnish, French, German, Italian, Japanese, Spanish, Swedish


Q. Does ServiceMax support mobile devices?

ServiceMax supports the following devices:
Android, iPad, iPhone


Q. Does ServiceMax offer an API?

Yes, ServiceMax has an API available for use.


Q. What level of support does ServiceMax offer?

ServiceMax offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support

ServiceMax product overview

What is ServiceMax?

It's time to maximize your asset performance and differentiate with service with ServiceMax Asset 360.

Key benefits of using ServiceMax

Work Order Management
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow

Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell and up-sell
• Improve customer relationships

Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction

Mobile Field Service App
• Easy to use Android and iOS
• Provides comprehensive offline capability for anytime, anywhere access
• Highly customizable, allowing you to tailor it to your unique field service needs

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)
Phone Support

Training options

Live Online
Videos
Webinars
In Person
Documentation

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Starting from

47

Per month

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ServiceMax pricing information

Value for money

3.7

/5

41

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceMax features

Functionality

4.1

/5

41

Total features

100

9 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

ServiceMax users reviews

Overall Rating

4.2

/5

41

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.39/10
Rating distribution

5

4

3

2

1

18

18

4

0

1

Pros
I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
Cons
The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Overall rating contenders

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