ServiceMax Pricing, Features, Reviews & Comparison of Alternatives

ServiceMax Reviews


Imagine Flawless Field Service

4.32/5 (25 reviews)
1,002     3,434

Fed up with manual job assignments, erroneous data entry and
delayed cash collections? It’s time to rethink field service and optimize
operations, delight customers and hit your growth targets.

ServiceMax delivers the future of field service, today. Businesses use
the core field service functionality from ServiceMax to track what their
customers own and what service they’re entitled to, efficiently schedule
and dispatch their technicians and streamline the management of their
work orders.

ServiceMax Reviews (25)

Latest reviews


We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed.

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Reviewed 27th of February by Bea Melnarowicz



ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great ...

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Reviewed 11th of February by Desirae Szloboda

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ServiceMax Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

Key Features of ServiceMax

  • Case Management and Quoting
  • Social Collaboration
  • Customer & Partner Communities
  • Warranty and Entitlements
  • Customer Accounts and Contacts
  • Work Order Management
  • Installed Base and Contracts
  • Work Order Signature Capture
  • Reports and Dashboards
  • Scheduling and Dispatch
  • Service Parts and Inventory
  • Service Report Templates
  • ServiceMax Linx for QuickBooks
  • ServiceMax Mobile for iPad and iPhone

ServiceMax Screenshots (6)

ServiceMax screenshot: Updating cases in ServiceMaxServiceMax screenshot: Overview and detail acreen on ServiceMaxServiceMax screenshot: Map traffic view using the ServiceMax appServiceMax screenshot: ServiceMax iPad app mapServiceMax screenshot: IPad signature on ServiceMaxServiceMax screenshot: ServiceMax Daily Calendar for iPhone


Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPhone, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, Europe, Germany, United Kingdom, United States
Supported Languages
English, German, Italian, Japanese, Spanish, Swedish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to ServiceMax


Work Order Management
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow

Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell
• and up-sell
• Improve customer relationships

Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction

ServiceMax Mobile
• Award-winning iPad app or our easy to use iPhone app included for anytime, anywhere access
• Accelerate receipt of service delivery and usage consumption details for immediate invoicing

ServiceMax Linx for QuickBooks
• Faster and more accurate invoicing
• Shorter service-to-cash cycles that improve cash flow


ServiceMax Category Leaders


#23 in Field Service Management (FSM)

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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.