ServiceMax Pricing, Features, Reviews & Comparison of Alternatives

ServiceMax

Imagine Flawless Field Service

4.3/5 (37 reviews)

ServiceMax overview

Fed up with manual job assignments, erroneous data entry and
delayed cash collections? It’s time to rethink field service and optimize
operations, delight customers and hit your growth targets.

ServiceMax delivers the future of field service, today. Businesses use
the core field service functionality from ServiceMax to track what their
customers own and what service they’re entitled to, efficiently schedule
and dispatch their technicians and streamline the management of their
work orders.
www.servicemax.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English, German, Italian, Japanese, Spanish, Swedish
ServiceMax screenshot: Updating cases in ServiceMaxServiceMax Mobile for iPadServiceMax screenshot: Overview and detail acreen on ServiceMaxServiceMax screenshot: Map traffic view using the ServiceMax appServiceMax screenshot: ServiceMax iPad app mapServiceMax screenshot: IPad signature on ServiceMaxServiceMax screenshot: ServiceMax Daily Calendar for iPhone

ServiceMax reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.3
  4.0
  4.2
Casey Palmer

ServiceMax Review

Used daily for 2+ years
Reviewed 2018-08-15
Review Source: Capterra

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

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Greg Burke

Ran the service business quite nicely

Used daily for 2+ years
Reviewed 2018-12-09
Review Source: Software Advice

All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall. Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

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Lori Walz

Very user friendly and the options for data management is good

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating.I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them.

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Anonymous

Flexible and easy

Used daily for 2+ years
Reviewed 2018-08-12
Review Source: Capterra

All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org.

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Ronald Carr

ServiceMax has helped us to keep our parts inventory accurate and track our customer experience

Used daily for 2+ years
Reviewed 2018-07-18
Review Source: Capterra

For us the parts inventory control is hugely important. We also use the system to track our depot and field service calls to insure that our financial department has the information they need to create invoices and for FDA tracking/reporting needs.

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ServiceMax pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Monthly Subscription (min. 5 users), Full-service implementation with low start-up costs, Contact ServiceMax for an estimate.

ServiceMax features

API

Activity Dashboard (299 other apps)
Activity Tracking (184 other apps)
Audit Trail (167 other apps)
Auditing (248 other apps)
Automatic Notifications (302 other apps)
Compliance Management (188 other apps)
Custom Fields (176 other apps)
Customizable Reporting (238 other apps)
Data Import/Export (236 other apps)
Document Storage (180 other apps)
Inventory Management (192 other apps)
Inventory Tracking (195 other apps)
Invoice Management (180 other apps)
Monitoring (180 other apps)
Multi-Location (159 other apps)
Real Time Data (209 other apps)
Reporting & Statistics (215 other apps)
Third Party Integration (213 other apps)
Workflow Management (203 other apps)

Additional information for ServiceMax

Key features of ServiceMax

  • Case Management and Quoting
  • Social Collaboration
  • Customer & Partner Communities
  • Warranty and Entitlements
  • Customer Accounts and Contacts
  • Work Order Management
  • Installed Base and Contracts
  • Work Order Signature Capture
  • Reports and Dashboards
  • Scheduling and Dispatch
  • Service Parts and Inventory
  • Service Report Templates
  • ServiceMax Linx for QuickBooks
  • ServiceMax Mobile for iPad and iPhone
View All Features

Benefits

Work Order Management
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow

Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell
• and up-sell
• Improve customer relationships

Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction

ServiceMax Mobile
• Award-winning iPad app or our easy to use iPhone app included for anytime, anywhere access
• Accelerate receipt of service delivery and usage consumption details for immediate invoicing

ServiceMax Linx for QuickBooks
• Faster and more accurate invoicing
• Shorter service-to-cash cycles that improve cash flow