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ServiceMax Pricing, Features, Reviews and Alternatives

ServiceMax product overview

What is ServiceMax?

It's time to maximize your asset performance and differentiate with service with ServiceMax Asset 360.

Key benefits of using ServiceMax

Work Order Management
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow

Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell and up-sell
• Improve customer relationships

Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction

Mobile Field Service App
• Easy to use Android and iOS
• Provides comprehensive offline capability for anytime, anywhere access
• Highly customizable, allowing you to tailor it to your unique field service needs

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)
Phone Support

Training options

Live Online
Videos
Webinars
In Person
Documentation

ServiceMax pricing information

Value for money

3.7

/5

40

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceMax features

Functionality

4.1

/5

40

Total features

38

9 categories

Most valued features by users

Alerts/Notifications
API
Inventory Management
Mobile Access
Inventory Control
Scheduling
Calendar Management
Electronic Signature

Functionality contenders

ServiceMax users reviews

Overall Rating

4.2

/5

40

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

17

18

4

0

1

Pros
I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
Cons
The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect for our Field Service Engineers

Reviewed 4 years ago
Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Cons

If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceMax Review

Reviewed 4 years ago

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals...

Pros

Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

Cons

ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers.

Reviewed 5 years ago

Exercise the brain cells and learn a another programming platform.

Pros

It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Cons

Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My Servicemax Review

Reviewed 3 months ago
Pros

Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO.

Cons

I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Ran the service business quite nicely

Reviewed 4 years ago

All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.

Pros

Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

Cons

The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.

ServiceMax FAQs and common questions

Q. What type of pricing plans does ServiceMax offer?

ServiceMax has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of ServiceMax?

ServiceMax has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does ServiceMax support?

ServiceMax supports the following languages:
English, German, Italian, Japanese, Spanish, Swedish


Q. Does ServiceMax support mobile devices?

ServiceMax supports the following devices:
Android, iPad, iPhone


Q. Does ServiceMax offer an API?

Yes, ServiceMax has an API available for use.


Q. What level of support does ServiceMax offer?

ServiceMax offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support

Common ServiceMax comparisons

ServiceMax logo
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ServiceMaxvsServiceBox
ServiceMax logo
Salesforce Service Cloud logo
ServiceMaxvsSalesforce Service Cloud
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Kickserv logo
ServiceMaxvsKickserv

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