ServiceTitan vs BookingKoala

Housecall Pro

Jobber

FieldEdge

Automaid

adam.ai

CMMShere

Compare ServiceTitan and BookingKoala based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

FieldPulse

FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

BuildOps

BuildOps is a cloud and mobile-based software for commercial service contractors that assists with dispatching, workflow management, quoting, invoicing, service agreements creation, projects management, report generation, and more.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

ServiceTitan is the leading business software solution for both residential and commercial plumbing businesses. Our comprehensive platform optimizes and eliminates tasks both out in the field and in the office with cloud-based responsiveness, real-time sync, and unbeatable uptimes.

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Audit Trail

Automated Scheduling

Availability Management

Bid Management

Billing & Invoicing

Budgeting/Forecasting

Budget Tracking

CAD Tools

Calendar Management

Calendar/Reminder System

Change Order Management

Checklists

Chemical Usage Tracking

Client Tracking

Commercial

Commercial/Industrial

Commission Management

Compliance Management

Confirmations/Reminders

Construction Tracker

Contact Database

Contact Management

Contract/License Management

Contractor Management

Cost Database

Cost Estimating

Cost Tracking

Customer Database

Customer History

Customer Management

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Dispatch Management

Document Management

Document Storage

Electrical Estimating

Electronic Payments

Electronic Signature

Email Marketing

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Management

Equipment Tracking

Estimating

File Storage

Fitting Management

Fleet Management

For AEC Industry

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

Forecasting

For Handyman Industry

For HVAC Companies

For Lawn Care

For Locksmiths

For Pest Control Companies

For Plumbing Industry

For Residential

Groundskeeping Management

Incident Management

Inspection Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Irrigation Tracking

Job Costing

Job Management

Job Scheduling

Job Tracking

Labor Rates

Lead Management

Location Tracking

Maintenance Scheduling

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Location

Onboarding

Online Booking

Online Time Clock

Payment Collection in the Field

Payment Processing

Payroll Management

Pest Activity Tracking

Pesticide Usage Tracking

Photo Capture

By industry, ServiceTitan reviewers are most commonly professionals in construction (55%). The most frequent use case cited by reviewers is field service management (53%).

Users and use cases

Reviewers indicate that ServiceTitan provides strong value through its comprehensive features, and some users report the free trial is helpful. However, many reviewers feel the high price, hidden fees, and variable costs are significant drawbacks.

Value for money

ServiceTitan is a field service management tool with key features that include customer database management, job scheduling, mobile access, billing and invoicing, and more.

ServiceTitan

Web-based

Windows

Linux

iPad

iPhone

Android

Starter

Essentials

The Works

Service Manager

ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.

Vice President of Operations

This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device.

Customer Service Representative

This software has features to help every employee across the company - Customer Service Representatives, dispatchers, sales people, technicians, warehouse clerks, etc.

VP of Operations

The automation features save time and reduce manual errors, while the reporting tools provide valuable insights for decision-making.

Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people.

Office Admin

There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be.

Electrical Manager

The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business.

From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs.

Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!

Office Manager

It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking.

Customer Service and Dispatch Manager

The customer receives a text and email notification when the appointment is booked, as well as a reminder the day before the appointment. When our technicians dispatch to a customer, the customer receives a text message and the techs picture.

The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems.

ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro.

ServiceTitan is a widely used software, so it makes it easy to find videos and other real users to whom you can ask questions.

Owner

My schedule is clean, the invoices and estimates keep the workflow smooth.

Overhead Door Nfld. Limited

There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need.

The inventory system can be challenging when scaling, especially if you don’t have dedicated personnel to manage setup and ongoing maintenance.

ADMIN

I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise.

Director of Administrations

I don't credit Service Titan with bringing us the growyh opportunities, but Service Titan 100% allowed us to take on a much higher workload, streamloned business and allowed us to continue accepting more qork and new clients.  

I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing.

However, like any robust software, it requires proper setup and ongoing management to maximize its potential—especially in areas like inventory.

President

Then the onboarding rep is overworked and is not available to help you build the system around your business.  

General Manager

We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending.

Accounting, HR

As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%.

We have all of our technicians on service titan and they are able to get their jobs and get to the job quickly.

Accounts Receivable

My job requires 10 times the hours to complete normal administrative task.

Long term it will help us grow as a company and provide more capability to provide value to customers.

Deceptive sales team:  The sales team makes it seem like the system can be built to handle anything you throw at it.

I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more.

Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking.

It is extremely advanced and would work well for large companies that offer multiple services.

ServiceTitan is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great!

I also find useful the amount of technician performance data that Service Titan allows me to access, such as billable efficiency.

Office Administrative Manager

The process of creating estimate and proposal templates can be quite complicated for new users.

The support team needs untouched system errors, so these issues persist.

Special Projects Manager

I'd like to see the ability for admin to have an app login for training and troubleshooting purposes.

Service Operations Manager

The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier!

I feel my information is secure and have no worries of my customer's information being hacked.

I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff.

The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.

What I liked most about ServiceTitan was how easy and painless it was to setup for the business and link multiple devices keeping everyone connected.

S.T.E.V.I.E.- Service Titan Efficiency Verification and Implementation Expert

Also, yes the software is forever evolving, which is great, but we find it hard sometimes to be able to customize the software to fit every aspect of our business model and day to day operations.

It is so nice to have everything in the same spot, invoicing, dispatch, pricebook, inventory, payroll, etc.

I like most about Service Titan the ability to access job history including notes and pictures.

We traded some headaches for more complex issues.

What I liked least about ServiceTitan was the few software issue's the I faced with the ServiceTitan mobile app.

The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons.

Office Lead

reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features .

ServiceTitan vs BookingKoala Comparison (2026)

ServiceTitan

BookingKoala

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives