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ServiceTitan vs ThermoGrid Comparison (2026)

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ServiceTitan

ThermoGrid

Overview

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.

ThermoGrid is an all-in-one field service management platform for HVAC, plumbing, electrical, and service businesses. Manage dispatching, scheduling, invoicing, memberships, estimates, payments, reporting, and customer communication from one easy-to-use system.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

342

236

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.4

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.”

GINA D.

MANAGER

“ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.”

Heather M.

“What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well.”

Noah J.

Director of Business Software

Pros

“I can use it on a basic level or if I take the time to setup everything the amount of things it will track and the amount of insights it gives me on my business is crazy.”

Michael C.

President

“payment integration that allows the client, the tech and the admin to complete payment transactions from the invoice.”

Charlene L.

Office Manager

“Clients can only pay using VISA or Mastercard through the payment link.”

Charlene L.

Office Manager

Cons

“ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.”

Rob S.

Service Manager

“Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM.”

Lisa O.

Office manager

“They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used?”

Erik J.

Owner

Cons

“The Syncing to QB online is quite bad - I don't know if it's QB or Thermogrid but our apostrophe's don't get transferred right and QB creates numbers behind every customer and every customer is a parent and their address is a sub customer - it just seems like too much of the same data.”

Alyssa F.

Finance Manager

“Customer service takes too long to get back to you. When they do finally get back to you their answers are unhelpful and you end up understanding the software better than they do.”

Jess N.

Bookkeeper

“TG does not integrates with desktop as claimed!”

Jess N.

Bookkeeper