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Silvertrac Software Logo

Security incident reporting and guard management solution.

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Silvertrac Software - 2026 Pricing, Features, Reviews & Alternatives

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Silvertrac Software overview

What is Silvertrac Software?

Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.

Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.

Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.

Key benefits of using Silvertrac Software

  • SilverTrac software ties all security, maintenance, and parking issues together into a single dashboard for quick access.

  • Users can view detailed reports including daily activity reports, summary reports, and incident reports along with trending information.

  • Silvertrac provides guard performance metrics so users can discover any underperforming officers, as well as prove their value to clients.

  • Silvertrac helps improve accuracy by allowing officers to report using notes, talk-to-text, photos, and audio files.

  • The solution helps simplify guard training by sending site-specific instructions to guards’ smart phones and auto-prompting tasks at every checkpoint.
  • Starting price

    249flat rate /
    per month

    Alternatives

    with better value for money


    Pros & Cons

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    Verified reviewer profile picture

    Responsiveness

    Engagement

    Intuitiveness

    Stability

    Imaging

    Adaptability

    Silvertrac Software’s user interface

    Ease of use rating:

    Silvertrac Software pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
     
    1-2(2)
    3-4(80)
    5(197)

    What do users say about Silvertrac Software?

    Users say Silvertrac Software is easy to use, streamlines guard management, and provides detailed, real-time reports that clients appreciate for transparency and accountability. They find the photo and audio upload features helpful for thorough documentation, and value the responsive customer support team, which addresses issues quickly and listens to feedback. Most feel it improves efficiency, eliminates paperwork, and helps win new business.

    Some report occasional bugs, limited report customization, and wish for more flexibility in features like GPS tracking and form creation. They mention minor frustrations with photo uploads and the need for better mobile compatibility, but overall find it reliable for security operations.

    Select to learn more


    Who uses Silvertrac Software?

    Based on 279 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Security and Investigations
    Hospital & Health Care
    Hospitality
    Real Estate
    Others

    Use cases

    Physical Security

    Silvertrac Software's key features

    Most critical features, based on insights from Silvertrac Software users:

    Access controls/permissions
    Audit management
    Historical reporting
    Employee management
    Security management
    Investigation management

    All Silvertrac Software features

    Features rating:

    Visitor management
    Alerts/Notifications
    Event management
    Safety incident management
    Real-Time monitoring
    Task scheduling
    Task management
    Self service portal
    Risk management
    Reporting/Analytics
    Reporting & statistics
    Real-Time data
    Occupational health management
    Multi-Location
    Location tracking
    Incident management
    Data visualization
    Data import/export
    Attendance tracking
    API
    Activity dashboard

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    Silvertrac Software pricing

    Value for money rating:

    Starting from

    249

    Per month

    Flat Rate

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about Silvertrac Software price and value

    Value for money rating:

    To see what individual users think of Silvertrac Software's price and value, check out the review snippets below.

    “I like the platform and the direction its going, the start up help was the best cant say enough about that, the Silvertrac team seems to want to provide a great program.”
    AL

    Art L.

    Owner

    “It has been a great and wonderful promotion for clients and has shown the work ethic of employees and good proof of the guard being on property and walking around.”
    DP

    Dustin P.

    Sargeant/staff coordinator

    Silvertrac Software customer support

    What do users say about Silvertrac Software customer support?

    Customer support rating:

    We analyzed 77 verified user reviews to identify positive and negative aspects of Silvertrac Software customer support.

    Widespread user sentiment highlights the outstanding and prompt customer support provided by the Silvertrac team.

    A significant portion of users appreciate the multiple support channels—phone, email, and chat—for easy access to help.

    Broad user base reports that support staff are knowledgeable, patient, and willing to walk users through any process.

    A number of users value the team's responsiveness, often receiving answers or assistance within minutes.

    Support options

    Knowledge base
    Chat
    24/7 (live rep)
    Phone support
    Email/help desk

    Training options

    Live online
    Videos
    Documentation
    Webinars

    To see what individual users say about Silvertrac Software's customer support, check out the review snippets below.

    “I was able to navigate through the portal with the help buttons all over the place and being able to reach out to the support team either via email, phone and the chat box.”

    EC

    Erika C.

    Shift Supervisor/Patrol Services Admin

    “Actually, I lost out on a bid this past summer (solely money issue) but was called back mainly because of our reports! and they paid me what I asked for in my bid) Also, the customer service they provide is probably the best I have ever dealt with - they patiently answer every question in terms I can understand and walk me through the process. ”

    Verified reviewer profile picture

    Chuck Z.

    Owner

    “What I like most about Silvertrac Software is the outstanding and prompt service whenever my company is in need of any type of help and/or support.”

    BW

    BOBBY W.

    President / CEO

    Silvertrac Software FAQs

    Q. What type of pricing plans does Silvertrac Software offer?

    Silvertrac Software has the following pricing plans:
    Starting from: $249.00/month
    Pricing model: Subscription

    These products have better value for money


    Q. Who are the typical users of Silvertrac Software?

    Silvertrac Software has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Silvertrac Software support?

    Silvertrac Software supports the following languages:
    English


    Q. Does Silvertrac Software support mobile devices?

    Silvertrac Software supports the following devices:
    Android, iPad, iPhone


    Q. Does Silvertrac Software offer an API?

    Yes, Silvertrac Software has an API available for use.


    Q. What level of support does Silvertrac Software offer?

    Silvertrac Software offers the following support options:
    Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

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