iLobby Pricing, Features, Reviews & Comparison of Alternatives

iLobby

Cloud-based visitor management solution

4.65/5 (119 reviews)

iLobby overview

What is iLobby?

iLobby is a cloud-based visitor management platform that helps organizations track and monitor visitors in their facility, while creating a safe work environment. The platform streamlines the complex process of visitor management into a simple solution for visitors and employees, while collecting important information for management. iLobby is trusted by Fortune 500 companies, and major organizations such as government, banks, airports, and manufacturing facilities to manage people moving through their facilities. The platform automates various activities such as visitor notifications, visitor image capture, and daily report generation.

Once a visitor signs in, the platform sends an automatic notification to the host employee via multiple communication channels such as SMS, email or automated phone call. The platform has a wide array of features available to meet your unique needs, from data security to physical security integrations. The platform also has flexible sign-in workflows that can be customized based on reason for visit. iLobby logs and stores all visitor data, documents, and digital signatures so that they can easily be retrieved for reporting, compliance, and auditing purposes. Management can view real-time overviews from the portal dashboard, or schedule automated reports to be sent to them.

Designed with enterprise clients in mind, the platform offers centralized multi-location management, location-specific workflows, and a multi-language interface which has 30+ built in languages. iLobby enables the printing of custom badges and QR codes for visitors and contractors, which can be re-used for subsequent visits, helping to save time. The platform also lets hosts create pre-registration links that can automatically be sent to visitors with all the necessary meeting details.

iLobby can assist in emergency evacuations by sending notifications to all employees to inform them of the reason for the emergency, and alerts designated employees with an up-to-date headcount of signed-in visitors.
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Pricing

Starting from
$199
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 19 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
iLobby screenshot: iLobby Automated NotificationsiLobby Visitor Management SystemiLobby screenshot: iLobby Flexible Data CollectioniLobby screenshot: iLobby Reporting & DashboardsiLobby screenshot: iLobby IntegrationsiLobby screenshot: iLobby Visitor-Based WorkflowsiLobby screenshot: iLobby Emergency NotificationsiLobby screenshot: iLobby WatchlistsiLobby screenshot: iLobby Modernize Your Front DeskiLobby screenshot: iLobby Data Security & ComplianceiLobby screenshot: iLobby Physical Security

iLobby reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.7
  4.6
James Chau

User friendly sign in system with all the bells and whistles.

Used daily for less than 6 months
Reviewed 2019-04-29
Review Source: Capterra

Pros
iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Cons
Only a few minor things: - certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue. - we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Emily Klinefelter

iLobby is a great solution for digital attendace

Used daily for 6-12 months
Reviewed 2019-07-18
Review Source: Capterra

Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere.

Pros
The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification

Cons
My only complaint about this software is that there is no monthly billing option. You have to pay annually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christina Stewart

iLobby Review

Used daily for 1-2 years
Reviewed 2019-08-06
Review Source: Capterra

This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Pros
This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Cons
The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself. When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mario Miniaci

iLobby supporter

Used daily for 1-2 years
Reviewed 2020-01-21
Review Source: Capterra

I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Pros
I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Cons
I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Pelletier

Purolator

Used daily for 2+ years
Reviewed 2020-02-25
Review Source: Capterra

Pros
1. I Lobby is a great system. It is simple and very easy to use. 2. When I did have issues with pictures being cut off I reached out to the I Lobby team and everyone was quick to act and fix the issue. Very appreciative. 3. Employees/Visitors are always amazed with the system and I have only heard positive feedback. Most popular is “That was easy, We need this at our company”

Cons
1. The battery life is not the greatest. If the tablets are not plugged in they only stay charged for a short period. 2. There has been instances where employee names were deleted from the system not allowing the visitor to indicate who they were here to see. I had to log into I Lobby and manually input their names back into the system a couple times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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iLobby pricing

Starting from
$199
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Single user: Free
Multiple users: $199 per month

iLobby features

API
Activity Dashboard
Automatic Notifications
Compliance Management
Customizable Reporting
Data Import/Export
Document Storage
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management

Activity Tracking (345 other apps)
Audit Trail (341 other apps)
Auditing (382 other apps)
Billing & Invoicing (321 other apps)
Document Management (354 other apps)
Inventory Management (467 other apps)
Inventory Tracking (359 other apps)
Monitoring (324 other apps)
Real Time Reporting (316 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for iLobby

Key features of iLobby

  • API access
  • Access Control
  • Active directory integration
  • Active visitor dashboard
  • Audit-ready reports
  • Automatic visitor notification
  • COVID questionnaires
  • Communicate via SMS, email or voice message
  • Compliance
  • Configure credentials, clearance levels and access durations
  • Contact tracing
  • Custom Reports
  • Custom logos & branding
  • Custom workflows
  • Customizable customer portals
  • Customizable fields
  • Customizable forms
  • Customizable pre-registration process
  • Daily, weekly or monthly visitation reports
  • Data Residency
  • Data backup in multiple locations / Geo Regions
  • Data backups
  • Electronic signature capture
  • Email & SMS notifications
  • Email notifications
  • Emergency Notifications
  • Employee portal
  • Employee screening
  • Encryption of sensitive data
  • FeverCheck
  • Guest arrival alerts for hosts
  • HTTPS for all pages
  • Import CSVs Export PDFs and reports
  • Legal & compliance management
  • Mass Emergency Notifications
  • Multi-language
  • Offline mode
  • One-click export for reports
  • PDFs
  • Print visitor badges
  • QR and barcode support
  • Registration management
  • Role-based permissions
  • SOC 2 Certified
  • Security: PCI DSS & SOC 1 / SSAE 16 /ISAE 3402
  • Share documents digitally
  • Sign-out reminders
  • Thermal cameras
  • Third party integration
  • Touchless sign-in
  • Visitor badges
  • Visitor photos
  • Visitor registration
  • Visitor screening
  • Visitor tracking
  • Voice notifications
  • Workforce management
View All Features

Benefits

• iLobby helps organizations to automate their front desk visitor check-in processes and improve overall efficiency and security.

• iLobby makes sign-in easy for visitors, and automatic notifications make it convenient for employees to know when guests arrive. Management can view advanced real-time dashboards, receive automated reports, and much more. – making reporting and compliance easy

• The solution offers a multilingual interface that allows visitors and guests to register their entries, view visitor instructions and sign digital documents in the language of their choice.

• With a custom user interface and mobile friendly design, users can access iLobby on various devices regardless of their screen size or platform.

• Visitors can use a pre-registration link to complete questionnaires, review documents, sign NDAs, watch safety videos, and more – prior to their arrival at your building.

• With iLobby, users can generate ad-hoc and periodic reports with customizable data points to comply with various business standards and record key visitation details.

• iLobby offers a flexible solution to fit your business with custom visitor types, and custom workflows for each visitor type.

• iLobby integrates with various SaaS software solutions as well as physical devices such as ID/passport scanners, Access Control systems, gates and turnstiles, and much more.