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Silvertrac Software
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Security incident reporting and guard management solution.
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Silvertrac Software - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Silvertrac Software overview
What is Silvertrac Software?
Silvertrac is a real-time guard management & security incident reporting solution that helps security organizations efficiently monitor and respond to issues, tasks and events. The solution was built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.
Silvertrac enables security guards and officers in the field to report incidents, receive tasks and alerts, and scan checkpoints via our mobile app. Dispatchers, supervisors, and administrators can view reports in real-time with Silvertrac’s live issue monitor in order to proactively resolve issues as they happen. Our Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting text, audio and photos directly from the field.
Silvertrac also provides tools for parking management that let users register vehicles, sell parking permits, charge for parking violations, and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.
Silvertrac provide users with a streamlined inspection process that simplifies report completion, and includes a searchable database. Types of inspections include vehicle inspections, fire extinguisher inspections, flow of traffic, pool & spa, signage, safety, and home inspections. The platform also includes features for dispatch center monitoring, facility maintenance tracking, and risk management assessment.
Key benefits of using Silvertrac Software
Starting price
per month
Alternatives
with better value for money
Pros & Cons


Responsiveness
Engagement
Intuitiveness
Stability
Imaging
Adaptability
Silvertrac Software’s user interface
Silvertrac Software pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about Silvertrac Software?
Users say Silvertrac Software is easy to use, streamlines guard management, and provides detailed, real-time reports that clients appreciate for transparency and accountability. They find the photo and audio upload features helpful for thorough documentation, and value the responsive customer support team, which addresses issues quickly and listens to feedback. Most feel it improves efficiency, eliminates paperwork, and helps win new business.
Some report occasional bugs, limited report customization, and wish for more flexibility in features like GPS tracking and form creation. They mention minor frustrations with photo uploads and the need for better mobile compatibility, but overall find it reliable for security operations.
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Who uses Silvertrac Software?
Based on 279 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Silvertrac Software's key features
Most critical features, based on insights from Silvertrac Software users:
All Silvertrac Software features
Features rating:
Silvertrac Software alternatives
Silvertrac Software pricing
Value for money rating:
Starting from
249
Per month
Flat Rate
User opinions about Silvertrac Software price and value
Value for money rating:
To see what individual users think of Silvertrac Software's price and value, check out the review snippets below.
Art L.
Owner
Dustin P.
Sargeant/staff coordinator
Silvertrac Software customer support
What do users say about Silvertrac Software customer support?
Customer support rating:
We analyzed 77 verified user reviews to identify positive and negative aspects of Silvertrac Software customer support.
Widespread user sentiment highlights the outstanding and prompt customer support provided by the Silvertrac team.
A significant portion of users appreciate the multiple support channels—phone, email, and chat—for easy access to help.
Broad user base reports that support staff are knowledgeable, patient, and willing to walk users through any process.
A number of users value the team's responsiveness, often receiving answers or assistance within minutes.
Support options
Training options
To see what individual users say about Silvertrac Software's customer support, check out the review snippets below.
“I was able to navigate through the portal with the help buttons all over the place and being able to reach out to the support team either via email, phone and the chat box.”
Erika C.
Shift Supervisor/Patrol Services Admin
“Actually, I lost out on a bid this past summer (solely money issue) but was called back mainly because of our reports! and they paid me what I asked for in my bid) Also, the customer service they provide is probably the best I have ever dealt with - they patiently answer every question in terms I can understand and walk me through the process. ”

Chuck Z.
Owner
“What I like most about Silvertrac Software is the outstanding and prompt service whenever my company is in need of any type of help and/or support.”
BOBBY W.
President / CEO
Silvertrac Software FAQs
Silvertrac Software has the following pricing plans:
Starting from: $249.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Silvertrac Software?
Silvertrac Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Silvertrac Software support?
Silvertrac Software supports the following languages:
English
Q. Does Silvertrac Software support mobile devices?
Silvertrac Software supports the following devices:
Android, iPad, iPhone
Q. Does Silvertrac Software offer an API?
Yes, Silvertrac Software has an API available for use.
Q. What level of support does Silvertrac Software offer?
Silvertrac Software offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Phone Support, Email/Help Desk









