Simpro vs Mitti (by SafetyCulture)

Jobber

QuickBooks Enterprise

Xero

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

Xero is an award-winning online accounting software designed for small business owners and accountants, available on any computer or mobile device with an internet connection. Simplify business admin and get a range of financial insights to help you make better decisions for your business.

director

the system requires a full time inputter, is extremely time consuming and the results do not warrant the input. after sales service is offensive at best.

Operations Manager

The company has the worst customer service and support.

Junior Project Manager

Customer support is responsive and helpful when issues do come up.

Office Manager

You get a template to bring your materials in and customers over BUT you do this all yourself.  

Simpro is the leading AI-first operating platform for the trades, built to eliminate complexity, unlock clarity, and double business profitability worldwide.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Automated Quoting

Automated Scheduling

Automatic Backup

Availability Management

Barcode/Ticket Scanning

Barcoding/RFID

Bid Management

Billing & Invoicing

Billing Portal

Bills of Material

Booking Management

Budgeting/Forecasting

Budget Management

Budget Tracking

Business Process Automation

Calendar Management

Calendar Sync

Calibration Management

Catalog Management

Change Order Management

Check-in/Check-out

Checklists

Class Scheduling

Client Management

Client Portal

Collaboration Tools

Commenting/Notes

Commercial

Commercial/Industrial

Commercial Properties

Communication Management

Compliance Management

Compliance Tracking

Configurable Workflow

Contact Database

Contact Management

Contract/License Management

Contractor Database

Contractor Management

Cost Database

Cost Estimating

Cost-to-Completion Tracking

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customizable Branding

Customizable Dashboard

Customizable Fields

Customizable Forms

Customizable Invoices

Customizable Reports

Customizable Templates

Data Import/Export

Data Visualization

Digital Signature

Discount Management

Dispatch Management

Document Imaging

Document Management

Document Storage

Drag & Drop

Electrical Estimating

Electronic Forms

Electronic Payments

Electronic Signature

Email Management

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Management

Equipment Tracking

Estimating

Expense Tracking

Facility Asset Management

Facility Scheduling

File Sharing

File Storage

Financial Management

Fitting Management

Fixed Asset Management

For AEC Industry

For Commercial and/or Industrial Electrical Contractors

Forecasting

The Simpro integration most frequently cited by reviewers is Xero, an accounting product rated 4.3 out of 5 for its integration with Simpro.

Integrations

By industry, Simpro reviewers are most commonly professionals in construction (35%). The most frequent use case for Simpro cited by reviewers is billing and invoicing (54% of reviewers).

Simpro

Web-based

Android

Windows

iPhone

iPad

FieldEdge

ServiceTitan

Tradify

ServiceM8

Housecall Pro

ServiceTrade

Joblogic

SIMPRO Premium 

SIMPRO Premium & Digital Forms

SIMPRO Premium & Data Feeds

Office Admin

The software is incredibly robust and capable, which makes it ideal for businesses that need to track comprehensive job costing. While it does feel overly complex and click heavy at times, the massive boost to our back office organization makes it well worth implementing.

Managing Director

Then, for every "user" it costs $200NZD per month, and if that "user" needs the mobile app, another $50NZD for month. Upon contacting them to complain, they had no complaints policy or procedure, no escalation process and when I pushed, their only response was to talk to their lawyers!

The sales person had an amazing pitch and sold me on convenience and process driven application which was meant to reduce the admin staff I require, instead, I had to employ an additional staff member to work Simpro properly.

It often takes far too many clicks just to get through a simple daily task like revising an invoice or editing purchase orders.

Excellent for job costing, tracking expenses, integrating with accounting software, and efficient invoicing/payments.

Job scheduling and dispatching are extremely efficient and it’s simple to assign work, track progress, and update jobs in real time.

Project Manager

SimPRO claims ‘scaling together’ in the proposal, if I increased charge out rates by 8% or 12% per annum for the next 5-years we wouldn’t have any customers left, we’ll be scaling alright, scaling backwards

I now have to finish off my contract with them as they catch you on a minimum 12 month term even though they have failed to meet their obligations.

Accounts manager

It’s a comprehensive job management system that helped streamline operations, particularly in areas like scheduling, quoting, job tracking, and invoicing.

Occasional lag and the odd system crash can be frustrating, particularly when working on larger jobs or detailed quotes.

We requested our money back since they made the mistake in overselling it and also not really paying attention to our company needs, but no one response.

The system layout can feel quite clunky and rigid when you are first learning how to navigate it.

The system is very scalable, so it works just as well for growing businesses as it does for larger teams.

Overall, it’s a reliable system that adds real value to managing jobs, teams, and business performance.

Being hit with a lock-in contract option of 3-years or 5-years at an ‘expected’ 8% per annum (CPI + 5%) locked in to a minimum user quantity.

The integration between field staff and office workflows was especially useful, and having everything in one place improved our efficiency and visibility

The representative that sold us the problem, missed very important aspects of our company.

The alternative option is the threat of a ‘12% (subject to change)’ per annum increase.

It sometimes takes multiple clicks to get to common tasks, which slows down workflows.

Director

Prices have recently gone up again and there are regular outages. If you try ringing, it's usually a long wait.

Payroll and system administrator

You could schedule your different teams and track their time

They're good at marketing, to point of contract being signed.

Our experience was both frustrating and time consuming.

Client Services Lead- EMEA

Easy to use and integrate other tools like Tango, Calendar etc.

The time clocking also does not allow for after hours service calls to be logged and documented correctly.

Overall a good tool to keep all the information in one place.

Technical Manager

Once set up, data on a range of plant and equipment can be recorded and monitored in real time.

The ability to generate insightful reports and analyze performance metrics greatly aided in making informed business decisions. While the initial setup was a bit challenging, the software proved to be reliable and efficient in streamlining my field service processes.

The ability to generate detailed reports and analyze key metrics provided valuable insights into the performance of my field service business.

very powerful tools specially for toadies

Accounts Receivable Specialist

It has a user friendly interface, which makes it quick to pickup.

The time management of real time to scheduled is very clunky and hard to report on for accurate information.

IT and Business Support

It is simple to use once you've used it for a short while, which is especially helpful for engineers' ease of use.

I was told multiple things that turned out to not be true, and were confirmed by people in the organization that I was not told true items and in fact I was very clear about what I needed and had been misrepresented by they coworker.

Owner

Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.

The software provided robust tools for job scheduling, dispatching, and tracking.

Accounts

Test all essential workflows as there will be snags.

The run around and lack of care to resolve issues, or even address them, is astounding.  

Quoting is quick with catalogs and pre-builds available.

In other words, there is no guarantee if you are not happy with it, tough luck, you'll pay for it, and way. When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it will not work.

In general you need to go into the setup of Simpro with your eyes open.

This product is not well supported by customer support

When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it is not going to work.

Simpro vs Mitti (by SafetyCulture) Comparison (2026)

Simpro

Mitti (by SafetyCulture)

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives