Smart Service vs PestPac

Housecall Pro

FieldRoutes

GorillaDesk

Briostack

ServiceMax

CMMShere

Compare Smart Service and PestPac based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

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ServiceMax is the field service  and asset management solution for hundreds of companies worldwide. The software is a complete suite of field service and asset management applications including scheduling & workforce optimization, installed base, contract management, inventory management and more.

CMMSHere an easy way to manage maintenance in any kind and size of the industry, the most customizable software with all editing tools that will enable you to configure as simpler as more robust work order procedures truly adapting to your organization's requirements.

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Automated Scheduling

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Chemical Usage Tracking

Client Portal

Communication Management

Communications Management

Compliance Management

Contact Database

Contract/License Management

Contractor Management

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customer Service Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Capture and Transfer

Data Import/Export

Debit/Credit Card Processing

Digital Signature

Dispatch Management

Document Imaging

Document Management

Document Storage

Documentation Management

Drag & Drop

Driver ETA

Electronic Forms

Electronic Payments

Electronic Signature

Email Management

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Management

Equipment Tracking

Estimating

Facility Scheduling

File Storage

Fixed Asset Management

Fleet Management

For Commercial and/or Industrial Electrical Contractors

For Handyman Industry

For Lawn Care

For Locksmiths

For Pest Control Companies

For Plumbing Industry

Forms Management

Geographic Maps

Group Scheduling

Historical Reporting

Image Capture

Inspection Checklists 

Interaction Tracking

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Location Tracking

Maintenance Scheduling

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

Mobile Signature Capture

Monitoring

Multi-Location

Online Booking

Online Payments

Online Time Clock

Payment Collection in the Field

Payment Processing

Performance Metrics

Pest Activity Tracking

Pesticide Usage Tracking

Smart Service

Android

Web-based

Windows

iPad

iPhone

Office Manager

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they  are very patient.

Office Admin

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

Owner

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

Customer Service Rep

Smart service is awesome. Easy to use and good value for the money you pay.

Owner/CEO

So easy to integrate with QB, Google Calendar, Outlook and every other program we use. It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use.

I like the integration with Google Maps. The vendor's support is excellent and quick to address issues.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

Account Manager

It is fairly user friendly. I do like the posting and dispatch screens.

Installation Coordinator/Dispatcher

I appreciate the ability to create different locations under one customer name.

It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.

Office manager

This program makes invoicing a snap, and provides a variety of great reports to review customer data.

The time stamped notes are invaluable and help us to maintain a professional operation.

Administrator

Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Operations

We really don't use the Software to its fullest. It We love the part we use.

Scheduling and the ability for the work order to convert to invoice in Quick books.

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.

Smart Service screenshot: Smart Service Cloud streamlines leads and quotes. Engage customers with integrated marketing, then instantly convert approved quotes to work orders—no re-entry needed. Drive growth effortlessly from sales to service.

Smart Service screenshot: Easily handle customer calls and automate the creation of appointments and work orders. Schedule jobs and assign technicians or crews based on skill set and technician availability for efficient field service operations.

Smart Service screenshot: The Smart Service Cloud mobile app’s custom forms empower your field techs to handle every task in one place. On-site payment processing accelerates cash flow, slashes admin duties, and drives an efficient, hassle-free workflow for your team.


Smart Service screenshot: Efficient routing is the backbone of a profitable service business. Smart Service Cloud offers powerful, automated routing solutions that help you minimize travel time, reduce operational costs, and boost technician productivity.


Smart Service screenshot: Smart Service’s QuickBooks™ integration automates data transfer between your field operations and accounting systems, reducing admin workloads and ensuring precise bookkeeping. Free your team to focus on core tasks with seamless workflow syncing. 


Freelancers

Large Enterprises

Mid Size Business

Small Business

Finally, a field service software solution that makes life easier and delivers all the features you need without all the hassle. Acquire more customers, simplify your process, get paid on time, and track your results with FieldRoutes automation tools. Leave your competition in the dust and achieve

Briostack is all-in-one field service software for pest control and lawn care. Automate recurring fertilization, weed control, and pest jobs. Schedule, invoice, optimize routes, and run your business paperless—with easy mobile tools and customer engagement built in.


Housecall Pro is a field service management solution designed to streamline operations and drive growth for home service businesses. The platform offers a comprehensive suite of features to help professionals in various industries, including HVAC, plumbing, electrical, general contracting, handyman services, home cleaning, and more.

PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Property Layouts

Quotes/Estimates

Real-Time Data

Real-Time Reporting

Reminders

Reporting & Statistics

Route Optimization

Routing

Scheduling

Service History

SMS Messaging

Technician Management

Third-Party Integrations

Work Order Management

Workflow Management

PestPac

I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible.

I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

Leasing Agent

I liked that it was pretty consistent and very user friendly. I was able to get things done easily because I felt like it was easy to maneuver.

Great layout and easy to navigate. Love the access I have to it no matter where I am.

Try and cancel your subscription they will send you a threatening email reminding you of their auto renewal policy and your obligated to pay off your remain contract or be sent to collections.

Operations Manager

I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.

Manager

As a relatively new user I have been very happy with how easy the system is to use. It is user friendly and is able to in most cases quickly provide me with needed data.

Co-owner

The scheduler, GPS and the routing software are powerful tools that enable our production manager and our call center reps to schedule efficiently. The online payments has been a nice tool also.

Proprietor

There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option.

Lies Lies and more Lies. Terrible software,terrible customer service.

Pestpac’s functionality is excellent … if you can wrap your head around them. The app is easy enough to use.

General Manager

Keep it simple stupid is my title because this software does everything but that.

Operations Team Leader

It makes it so easy to create very tight and effective routes for all of our specialists.

CEO 

They nickle and dime you to death. When our company first started we had our own servers.

President

It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes.

Sometimes following and identifying balances and payments on merged accounts can be somewhat confusing.

Bookkeeper

Love the accountability for money in this program. We briefly switched to another software and it was 6 months of sheer terror trying to get sound, solid numbers out of the other software.

owner

Functionality, the system is difficult to use even after 3+ years of working with the software you still dont fully understand how to operate it.

Smart Service vs PestPac Comparison (2026)

Smart Service

PestPac

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives