Smart Service Pricing, Features, Reviews & Comparison of Alternatives

Smart Service Reviews

Smart Service

QuickBooks scheduling & dispatching

4.28/5 (181 reviews)
155     219

Smart Service is a scheduling and task management integration software for QuickBooks that enables the management of workflows in the office and on the go. Smart Service expands QuickBooks with scheduling, dispatching, routing, equipment tracking, digital forms, workforce tracking, service histories, CRM functionality, and more. Smart Service provides an ideal solution for service companies that need to get organized and go mobile while keeping everything in QuickBooks. Smart Service will help:

-Manage customers.
-Schedule jobs.
-Handle paperwork.
-Track employee progress.
-Track vehicle use.
-Manage assets.
-Analyze marketing.
-Dispatch new work orders.
-Document work with pictures.
-Optimize travel routes.

Because Smart Service is a direct QuickBooks add-on, all work accomplished in Smart Service is duplicated in QuickBooks in real time. Smart Service helps eliminate double data entry and lets service businesses keep all their work in one centralized location.

Businesses in HVAC, plumbing, electrician, pest control, appliance repair, chimney, IT service, construction, document destruction, fire protection, irrigation, lawn care, landscaping, pool service, property management, and countless other field service specializations use Smart Service to go mobile, increase efficiency, and eliminate waste.
www.smartservice.com

Smart Service Reviews (181)

Latest reviews

 Works Great

This is a great program, they could fix a few things, but other than that I have been satisfied.

Read the full review
Reviewed 27th of February by Katrina DeLand

 

 Great

Have had no real problem , they have been quick to to fix any bugs that I have had or on a new roll out. There staff have always been quick and great.

Read the full review
Reviewed 10th of February by Walter Tulecki

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Smart Service Screenshots (7)

Smart Service screenshot: Scheduling & DispatchingSmart Service screenshot: Optimized RoutingSmart Service screenshot: Native mobile apps for iOS & AndroidSmart Service screenshot: Workforce TrackingSmart Service screenshot: Image UploadSmart Service screenshot: Inventory ManagementSmart Service screenshot: Service Agreements

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Windows
Supported Countries
Canada, United States
Supported Languages
English
Support Options
Knowledge Base, Online Support, Phone Support, Video Tutorials

Smart Service Pricing

Starting from: $1599.99
Pricing model: One-time License
Free Trial: Available (No Credit Card required)

Smart Service is available for a one time price of $1,599.99. Additional users and mobile users are available at a discounted rate

Demo version available.

Competitors Pricing

Praxedo

Starting from: $19.50/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

dESCO ESC

Starting from: $2895.00
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

ServiceBox

Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Smart Service also visited

Key Features of Smart Service

  • Service scheduling
  • Instant job dispatching
  • Customizable interface
  • Service routes
  • Service agreements
  • Custom forms
  • Data conversions
  • Onboarding
  • Training
  • Hosting
  • Video tutorials
  • Setup assistance
  • QuickBooks integration
  • Task scheduling
  • Job scheduling
  • Customizable interface
  • Field estimates
  • Inventory management
  • Website lead capture
  • Custom fillable PDF forms
  • Dispatching
  • Drag & drop interface
  • Recurring work scheduling
  • Purchase orders
  • Real time updates
  • Customer history
  • Equipment & vehicle tracking
  • Customer database
  • Customer feedback collection
  • Signature capture

Benefits

Stay Organized - A direct QuickBooks add-on, Smart Service expands your existing accounting software, keeping everything in one place. Enter data once and it stays in the system forever.

Instant Dispatching - Schedule jobs in the office and send the details to your employees' mobile devices with the click of a button.

Mobility - Eliminate clipboards, paperwork, and filing cabinets with a fully integrated system. Schedule, dispatch, complete, and file all paperwork digitally.

Reliable Support - Smart Service Help Desk will guide you through installation, provide comprehensive training, and assist you with any problems you encounter in your day-to-day operations.

Alternatives to Smart Service

Videos

Katrina DeLand

Works Great

27/02/2017

This is a great program, they could fix a few things, but other than that I have been satisfied.

Pros

Scheduling is easy and organized.

Cons

They don't tell you when it has been updated and their mapping system does not allow you to "optimize" more than 100 jobs at a time. My techs tell when their system is acting up and then I have to contact them to find out why and usually it is due to an update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Walter Tulecki

Great

10/02/2017

Have had no real problem , they have been quick to to fix any bugs that I have had or on a new roll out. There staff have always been quick and great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nancy Geyer

Smart Service is awesome

08/02/2017

We have utilized Smart Service since 2007 and have no complaints. We sometimes forget the time difference between Ohio and California but that is obviously our problem. The tech support is great and their continued assistance is very much appreciated.

Pros

User friendlly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele Rue

Customer Support

02/02/2017

Customer support is amazing! Always available and very helpful!! I have never had to wait long to get the help that I needed. I came into the use of this software after it was already in place and not being used properly. The support team helped me get a better understanding of the programs so I could make proper use of it!

Pros

it's user friendly, once I became familiar with the program

Cons

I can't really give you an honest opinion on this, as it was not set up properly or being used that way when I started here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
melissa eppley

Amazing service

01/02/2017

I have had a great experience so far with smart service!! I have had minimal issues and when I have had them tech support has had them resolved immediately. This service had made my job easier and my techs don't have to call me 20 times a day because all of the information is provided for them on ifleet.

Pros

convenience, ease of use.

Cons

When a job is continued to a second day, and is completed it doesn't stay on the calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Smart Service

Not that I can think of.

Source: Capterra
Helpful?   Yes   No
Read more
Hunter Heard

Great product

01/02/2017

This software is great. It easily helps up run our day to day operations and keep track of our jobs and employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
kate  gauthier

Scheduling greatness!!

01/02/2017

Great for putting together a schedule and dramatically reducing paperwork. Love the ifleet as it keeps the office and the technicians on the same page.

Pros

All encompassing brings calls, quotes, appts all together and cuts back on paper work.

Cons

It can be slow and has brain farts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diana Haston

Spartaheat

01/02/2017

We have been using Smart Service for a few years now. If we ever have an issue or just don't remember how to do something. We call the tech support. They are awesome. Fast, friendly service, that never gets aggravated with our crazy off the wall questions. The software is very user friendly. Dispatching and tracking our guys has never been easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Poulin

Smart Service Review

01/02/2017

We have been using Smart Service for several years for our HVAC company. The system works very well for us and it user friendly! We would highly recommend.

Pros

User Friendly & great client support when issues occur.

Cons

none

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Debra Catura

Customer Support

30/01/2017

As a small business owner, a software program with great customer service means everything. Smart Service allows us to be more efficient with our record keeping, scheduling, and customer service. More importantly, I know that I would get quick support response with any questions, training, or upgrades. I would definitely recommend Smart Service for any small business, especially those that work with Quick Books for their accounting needs.

Pros

Scheduling ease and work orders for service jobs

Cons

The customizing of reports is a challenge for me

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Smart Service

No

Source: Capterra
Helpful?   Yes   No
Read more