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Smart Service Pricing, Features, Reviews and Alternatives

Smart Service product overview

What is Smart Service?

Smart Service is a direct QuickBooks add-on that adds scheduling, dispatching, and more, making QuickBooks into a one-stop shop for all the administrative needs facing the modern field service company. In addition, the mobile Smart Service system expands QuickBooks with customer management, work orders, routing, time tracking, inventory, estimates, digital forms, workforce tracking, service histories, and many other easy-to-use features. Smart Service will help:

Key benefits of using Smart Service

  • Schedule Easily - The drag-and-drop scheduler and intuitive scheduling board make assigning jobs easy.

  • Streamline Billing - Finish paperwork and collect payment on site, greatly reducing the billing cycle.

  • Stay Organized - A direct QuickBooks add-on, Smart Service expands your existing accounting software, keeping everything in one place. Enter data once and it stays in the system forever.

  • Instant Dispatching - Schedule jobs in the office and send the details to your employees' mobile devices with the click of a button.

  • Mobility - Eliminate clipboards, paperwork, and filing cabinets with a fully integrated system. Schedule, dispatch, complete, and file all paperwork digitally.

  • Reliable Support - The Smart Service Help Desk will guide you through installation, provide comprehensive training, and assist you with any problems you encounter in your day-to-day operations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    Live Online
    Videos
    Webinars
    Documentation
    In Person

    Smart Service pricing information

    Value for money

    4.2

    /5

    260

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Smart Service features

    Functionality

    4.2

    /5

    260

    Total features

    66

    15 categories

    Most valued features by users

    Alerts/Notifications
    Document Management
    Inventory Management
    Mobile Access
    Inventory Control
    Scheduling
    Electronic Signature
    For HVAC Companies

    Functionality contenders

    Smart Service users reviews

    Overall Rating

    4.3

    /5

    260

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.43/10
    Rating distribution

    5

    4

    3

    2

    1

    134

    94

    20

    6

    6

    Pros
    It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

    TD

    Tobey D.

    Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

    JB

    Jamie B.

    The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

    DD

    Derek D.

    Cons
    At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

    JR

    Jerry R.

    My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

    CL

    Claire L.

    I have spoken to several other scheduling software companies and they are appalled by this tactic.

    CS

    Carly S.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Smart Service has been a God send to my company. We are now also "almost" paper free.

    Reviewed 4 years ago

    Efficiency - Efficiency - efficiency. And did I mention efficiency???

    Pros

    Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

    Cons

    Not being able to track individual extinguishers by date and have them update to when service is needed.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Smart Service for Pest Control

    Reviewed 10 months ago

    It's been a long and arduous process learning to work with the software and customize it to fit our needs.

    Pros

    The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.

    Cons

    Due to the customizable design it requires admins that are highly skilled in software use and development. Not easy to navigate, conflicting layers/windows for data.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Good in theory, but impractical in implementation

    Reviewed 7 years ago
    Pros

    For the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around.

    Cons

    The program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all. Adding a new customer takes forever, especially if you have a location and job to enter...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    takes time to get used to but very functional

    Reviewed 4 years ago

    Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)

    Pros

    That it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL the tech also has the ability to make estimates and email to the client right on the spot with our custom made form. Has reduced our paper consumption by 80% in the first year.

    Cons

    Sometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds. Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Smart Service

    Reviewed 2 years ago

    It has been a good experience. It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.

    Pros

    It is fairly user friendly. I do like the posting and dispatch screens. Easy to read, easy to post. The ease of changing information is good and bad. From an accounting perspective, it is a bit soft on that aspect.

    Cons

    It took me longer to get the hang of this software than most softwares I have used. The reporting is not the best. Reporting is difficult to get what we want. It either has too much information or too little. I would like to see the ease of changing accouting information alot harder. It is too easy for the field techs to change.

    Smart Service FAQs and common questions

    Q. What type of pricing plans does Smart Service offer?

    Smart Service has the following pricing plans:
    Pricing model: One Time License
    Free Trial: Available


    Q. Who are the typical users of Smart Service?

    Smart Service has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Smart Service support?

    Smart Service supports the following languages:
    English


    Q. Does Smart Service support mobile devices?

    Smart Service supports the following devices:
    Android, iPad, iPhone


    Q. Does Smart Service offer an API?

    No, Smart Service does not have an API available.


    Q. What other apps does Smart Service integrate with?

    Smart Service integrates with the following applications:
    Dropbox Business, QuickBooks Online Advanced, Quickbooks Online, Google Calendar


    Q. What level of support does Smart Service offer?

    Smart Service offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

    Related categories