Smart Service vs ServiceWorks

NetSuite

Jobber

GorillaDesk

PestPac

Commusoft

ServiceMax

Compare Smart Service and ServiceWorks based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Run a field-service company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

ServiceMax is the field service  and asset management solution for hundreds of companies worldwide. The software is a complete suite of field service and asset management applications including scheduling & workforce optimization, installed base, contract management, inventory management and more.

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Automated Scheduling

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Chemical Usage Tracking

Client Portal

Communication Management

Communications Management

Compliance Management

Contact Database

Contract/License Management

Contractor Management

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customer Service Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Capture and Transfer

Data Import/Export

Debit/Credit Card Processing

Digital Signature

Dispatch Management

Document Imaging

Document Management

Document Storage

Documentation Management

Drag & Drop

Driver ETA

Electronic Forms

Electronic Payments

Electronic Signature

Email Management

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Management

Equipment Tracking

Estimating

Facility Scheduling

File Storage

Fixed Asset Management

Fleet Management

For Commercial and/or Industrial Electrical Contractors

For Handyman Industry

For Lawn Care

For Locksmiths

For Pest Control Companies

For Plumbing Industry

Forms Management

Geographic Maps

Group Scheduling

Historical Reporting

Image Capture

Inspection Checklists 

Interaction Tracking

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Location Tracking

Maintenance Scheduling

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

Mobile Signature Capture

Monitoring

Multi-Location

Online Booking

Online Payments

Online Time Clock

Payment Collection in the Field

Payment Processing

Performance Metrics

Pest Activity Tracking

Pesticide Usage Tracking

Smart Service

Android

Web-based

Windows

iPad

iPhone

Office Manager

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they  are very patient.

Office Admin

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

Owner

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

Customer Service Rep

Smart service is awesome. Easy to use and good value for the money you pay.

Owner/CEO

So easy to integrate with QB, Google Calendar, Outlook and every other program we use. It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use.

I like the integration with Google Maps. The vendor's support is excellent and quick to address issues.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

Account Manager

It is fairly user friendly. I do like the posting and dispatch screens.

Installation Coordinator/Dispatcher

I appreciate the ability to create different locations under one customer name.

It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.

Office manager

This program makes invoicing a snap, and provides a variety of great reports to review customer data.

The time stamped notes are invaluable and help us to maintain a professional operation.

Administrator

Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Operations

We really don't use the Software to its fullest. It We love the part we use.

Scheduling and the ability for the work order to convert to invoice in Quick books.

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.

Smart Service screenshot: Smart Service Cloud streamlines leads and quotes. Engage customers with integrated marketing, then instantly convert approved quotes to work orders—no re-entry needed. Drive growth effortlessly from sales to service.

Smart Service screenshot: Easily handle customer calls and automate the creation of appointments and work orders. Schedule jobs and assign technicians or crews based on skill set and technician availability for efficient field service operations.

Smart Service screenshot: The Smart Service Cloud mobile app’s custom forms empower your field techs to handle every task in one place. On-site payment processing accelerates cash flow, slashes admin duties, and drives an efficient, hassle-free workflow for your team.


Smart Service screenshot: Efficient routing is the backbone of a profitable service business. Smart Service Cloud offers powerful, automated routing solutions that help you minimize travel time, reduce operational costs, and boost technician productivity.


Smart Service screenshot: Smart Service’s QuickBooks™ integration automates data transfer between your field operations and accounting systems, reducing admin workloads and ensuring precise bookkeeping. Free your team to focus on core tasks with seamless workflow syncing. 


Freelancers

Large Enterprises

Mid Size Business

Small Business

Jobber is a field service management software that helps home service businesses stay organized and streamline customer experiences. With AI tools such as Jobber Copilot and automated marketing features, administrators can provide 5-star service.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Commusoft is a field service management software that streamlines operations for apartments, hotels, and offices. The tool helps manage admin work and provides automation, lead conversion, and profitability insights to drive growth.

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting, inventory management, point of sale (POS), and more. The software is designed to end-to-end business management for service, and delivery companies.

Address Book

Appointment Management

Asset Tracking

Attendance Management

Attendance Tracking

Audit Management

Audit Trail

Availability Management

Barcoding/RFID

Billing Portal

Calendar/Reminder System

Client Database

Client Management

Color Codes/Icons

Confirmations/Reminders

Cost Database

Cost Management

Credit Note

Customizable Invoices

Delivery Tracking

Electrical Estimating

Email Reminders

Employee Database

Event Scheduling

Financial Management

For Carpet Cleaners

For Field Service

For Janitorial Services

For Manufacturers

Geolocation

Hourly Billing

Import/Export Management

ServiceWorks

Linux

As of this year alone, I overpaid my contractors by over $5,000 because ServiceWorks was double tipping them in their system. I was losing money on half of my jobs.

ServiceWorks has been a game changer. We love everything about ServiceWorks and have been happy with the customer management tools.

accounts receivable

Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers.

Director of Sales and Marketing

Sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software.

OWner

The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.

When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.

As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

They have an awesome support team ready to help in every way. Software is easy to use.

Smart Service vs ServiceWorks Comparison (2026)

Smart Service vs ServiceWorks Comparison (2026)

Smart Service

ServiceWorks

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives