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TrackWise

4.0
(22)

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Quality management (EQMS) for highly regulated industries

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TrackWise Pricing, Features, Reviews and Alternatives

TrackWise FAQs

Q. What type of pricing plans does TrackWise offer?

TrackWise has the following pricing plans:
Pricing model: One Time License

These products have better value for money


Q. Who are the typical users of TrackWise?

TrackWise has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does TrackWise support?

TrackWise supports the following languages:
English


Q. Does TrackWise support mobile devices?

TrackWise supports the following devices:
Android, iPad, iPhone


Q. Does TrackWise offer an API?

No, TrackWise does not have an API available.


Q. What level of support does TrackWise offer?

TrackWise offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep)

TrackWise product overview

What is TrackWise?

TrackWise is an enterprise quality management (EQMS) solution designed to help organizations in highly regulated industries reduce risk, improve product quality, manage compliance, and maintain safety in the workplace. The platform is used by professionals in quality assurance, manufacturing, and regulatory affairs in order to define, track, manage, and report on the organization's core activities while centralizing processes into a single, integrated system.

Key benefits of using TrackWise

  • TrackWise offers the flexibility and configurability to adapt to a variety of company-specific requirements and business processes.

  • Mobile access to TrackWise means urgent records can be acted on immediately, regardless of the user's physical location or laptop accessibility.

  • Quality Data Sync automatically checks for record updates in TrackWise and synchronizes any changes to the data store.

  • The QualityView module provides users with real-time analysis and reporting tools that allow for a comprehensive view into quality data across the business operating environment.

  • QualityConnect features enable organizations to streamline workflows and responses across data management systems such as MESs, ERPs and CRMs.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    24/7 (Live rep)

    Training options

    In Person
    Webinars
    Documentation
    Live Online

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    TrackWise pricing information

    Value for money

    3.3

    /5

    22

    Starting from

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    Pricing options

    Free plan
    Subscription
    Free trial
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    TrackWise features

    Functionality

    4.0

    /5

    22

    Total features

    24

    2 categories

    Most valued features by users

    Alerts/Notifications
    Third-Party Integrations
    Customizable Reports
    Workflow Management
    Compliance Management
    Approval Process Control
    Audit Management
    Audit Trail

    TrackWise users reviews

    Overall Rating

    4.0

    /5

    22

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.83/10
    Rating distribution

    5

    4

    3

    2

    1

    7

    9

    5

    0

    1

    Pros
    Overall this is a good software for companied who are planning to get approval from big regulatory like usfda or else.
    Its 21cfr part 11 comply and its very helpful if you are planning to regulatory approvals because its audit trail is perfect and its perfect for audit purpose.
    I like the core solutions of the software to be able to configure the workflow to match the business process as suppose to fitting our business process to the software capabilities.
    Cons
    The query manager is very limited. Currently there is no option to conditionally hide or lock data fields.
    Technology is difficult to maintain. Snapshot breaks and you have to rekey everything.
    It is extremely difficult to change things once a record type and workflow has been created and is place. Changing workflows, field types, etc.
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    Carrie N.

    Pharmaceuticals,

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Trackwise is very user friendly, efficient database. Our auditors really enjoy working in it.

    Reviewed 6 years ago

    We were able to create and implement a database that was simple yet met the needs of the business, users and clients.

    Pros

    The software is very easy to use for both auditors and clients. We were able to configure the system to do exactly what we needed without having to modify our processes to fit the database. We were able to make the database fit our processes. In the past, with other databases, we needed to change our processes to make them fit to what the database could handle. Trackwise was totally configurable so we didn't have to worry about changing our process while trying to train users to the new system. The auditors feel it really makes it easier for them to get their jobs done and clients report that they really like the system because it is so easy to use. Changes to the system are super easy as well.

    Cons

    There really isn't anything we don't like about the software. This is the 4th database I have used since joining Quality Assurance and it is by far the most configurable and easiest to use. The support team was wonderful to work with and enhancements to the system are easy to do.

    Vendor response

    Thanks so much for your feedback, Carrie! We're glad to hear that both you and your company have gotten so much value from using TrackWise, If there's ever anything you'd like to see enhanced, or you simply have a suggestion for a new feature please do not hesitate to contact us. We rely on users like you to help us shape our product roadmap.

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    Dexter S.

    Food Production, 201-500 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Customizable software with limitless depth of information and detail.

    Reviewed 8 months ago
    Pros

    Trackwise was used in house to create and manage CAPAs, Nonconformances, and SCARs. As a user the software offered many fields and options to complete required information and details set by our company's QMS policies and procedures.

    Cons

    This may be more of a fault of the internal training team that on-boarded new users, but the system's workflows and document/record creation is not instantly intuitive. Upon initial login, navigation within the software was not easy to understand, especially when it came to creating the different record types available and how that records establish a parent/child relationship with each other.

    JH
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    Jay H.

    Pharmaceuticals, 5,001-10,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Incredible

    Reviewed 7 years ago

    Sparta Systems does one thing very, very well...they market their TrackWise QM software like no other. The fact that such a poorly designed, unusable piece of software is at the heart of quality systems in an important industry such as pharmaceutical manufacturing is mind boggling and, frankly, quite scary. Nobody talks about how terrible it is...of course no one sings its praises either - with the exception of Sparta's own marketing and PR teams. They must have a 100:1 ratio of marketers to developers

    Pros

    There are no pros when it comes to TrackWise except replacing it

    Cons

    The fact that you could build a system in Microsoft Access with more features and far better usability than that of TrackWise

    Vendor response

    Hello! We'd love to get details about the version you're on, and help resolve specific problems you've encountered. Since you've chosen not to use a real name or company, we ask that you contact us: http://www.spartasystems.com/contact-us Using an older version of a solution, or one that hasn't been properly set up, can lead to aggravation. But, our support team can offer guidance and help troubleshoot....

    BV
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    Brendan V.

    Food Production, 51-200 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    TrackWise Review

    Reviewed 4 months ago
    Pros

    All of TrackWise's features are easy to use through Salesforce. The DMS, EQMS, and TMS have all been easy to use.

    Cons

    The classic versus lightning view can be slightly confusing but it is manageable.

    DK
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    David K.

    Medical Devices, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    TrackWise - not for the faint of heart but highly customizable

    Reviewed 3 years ago

    The company I worked for before I retired needed a new CRM application that had a huge list of specialized requirements due to a host of government (FDA) regulations. I joined the project in year 4 of a 5-year effort so was not able to take the training and get the experience with the product the other team members had, which was a disadvantage for me. During this 5-year project there were many software updates to TrackWise... most of which were good or even initiated by us; but some caused re-design of our user interface or interfaces to other system, which partially delayed deployment.

    Pros

    I liked the fact it was highly customized, even though it was a lot of work to set up, you could make the database have exactly the data points we needed and the screen display could look exactly the way we wanted it to, without having a pre-designed template for a different industry (or something else not useful).

    Cons

    The training for developers and administrators is very extensive and also very expensive. While much of it can be done on-line, most of the training materials only make sense when you are walked through it by a knowledgeable instructor... in person in MA or on-line. Steep learning curve

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