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OpenText ZENworks Service Desk
Cloud-based service desk platform
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OpenText ZENworks Service Desk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: December 2025
OpenText ZENworks Service Desk overview
What is OpenText ZENworks Service Desk?
ZENworks Service Desk is a comprehensive IT service management solution that streamlines and automates IT service operations. It is designed to help IT organizations deliver high-quality services to their users while reducing the overall cost of service delivery. With ZENworks Service Desk, users can easily submit and track their service requests, while IT teams can manage and prioritize incidents, problems, and changes.
This software is built on an ITIL framework and provides a range of ITIL-aligned processes, including incident management, problem management, change management, and service level management. It also offers features such as knowledge management, asset management, and reporting and analytics, which help IT teams to improve service quality and efficiency.
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OpenText ZENworks Service Desk’s user interface
OpenText ZENworks Service Desk reviews
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OpenText ZENworks Service Desk's features
OpenText ZENworks Service Desk alternatives
OpenText ZENworks Service Desk
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OpenText ZENworks Service Desk support options
Typical customers
Platforms supported
Support options
Training options
OpenText ZENworks Service Desk FAQs
OpenText ZENworks Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
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Q. What languages does OpenText ZENworks Service Desk support?
OpenText ZENworks Service Desk supports the following languages:
English
Q. Does OpenText ZENworks Service Desk offer an API?
No, OpenText ZENworks Service Desk does not have an API available.
Q. What level of support does OpenText ZENworks Service Desk offer?
OpenText ZENworks Service Desk offers the following support options:
Chat, FAQs/Forum, Email/Help Desk, Phone Support