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Top Rated Incident Management Software with Salesforce

Last updated: May 2026

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15 software options

HSI Donesafe logo

HSI Donesafe

Cloud-based EHS management tool for workplace safety.

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Report and resolve incidents fast from any device. Capture details in real time, assign follow-up actions, and track trends to prevent future issues and improve workplace safety.

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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JIRA Service Management logo

JIRA Service Management

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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SafetyCulture logo

SafetyCulture

Cloud-based inspection tool for mobile inspections

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SafetyCulture is a cloud-based inspection solution that allows users to conduct inspections, capture issues, and manage corrective actions across their organization. The platform's drag-and-drop template builder makes it easy to convert existing paper checklists or Excel spreadsheets into smart, customizable inspection forms. Users can add logic to these forms to streamline the inspection process by showing or hiding fields based on responses.

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Intellect QMS AI logo

Intellect QMS AI

QMS AI SaaS and on-premises solution for quality management.

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Intellect AI-powered QMS platform streamlines incident management with automated reporting, investigations, corrective actions, escalation workflows, and real-time tracking to help organizations resolve issues faster, improve compliance, and reduce operational risk.

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Grafana logo

2025 Gartner® Magic Quadrant™ Leader in Observability

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Grafana Labs, a Leader in the 2025 ® Magic Quadrant™ for Observability Platforms and positioned furthest to the right for Completeness of Vision, offers an OSS-based, composable observability stack with Grafana Cloud and the LGTM Stack.

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LogicManager logo

Cloud-based risk management tool for organizations.

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LogicManager's enterprise risk management software centralizes risk management, governance, and compliance. Its AI-powered risk ripple analytics uncovers hidden risk connections, while tools like completeness checker ensure audit-ready assurance. Organizations can systematically identify, assess, mitigate, monitor, and report risks via an intuitive interface with interactive dashboards.

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Case IQ logo

Cloud-based investigation management tool for workplace.

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Case IQ is the leading investigative case management software solution for ethics and compliance, human resources, fraud, and corporate security functions within small to large organizations. The platform provides unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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xMatters logo

Actionable IT alerting platform for enterprises

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xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

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Splunk On-Call logo

IT & DevOps Incident Management

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Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into system health.

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FORM OpX logo

The Digital Assistant for the Frontline

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FORM OpX empowers teams to improve operational compliance by digitizing audits and inspections on mobile to reduce risk and improve safety and quality from the frontline.

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Fusion Framework System logo

Cloud-based risk management tool for business continuity.

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Fusion provides enterprise resilience software built on the Salesforce Lightning platform. The system offers integrated solutions for business continuity, crisis management, and third-party risk assessment through a single dashboard interface. Organizations can visualize operational interconnections, identify potential failure points, and implement proactive risk mitigation strategies through scenario testing and dynamic data analysis.

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Zoho Creator logo

An all-in-one AI-based low-code app development software

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Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage data, and enhance business efficiency. It supports enterprise architecture, legacy system modernization, and digital transformation with integrations and built-in analytics.

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