Jira vs Userback

Trello

Basecamp

monday.com

Zendesk Suite

Spiceworks Cloud Help Desk

Coolfire Core

Compare Jira and Userback based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

@mentions

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Agile Methodologies

Alerts/Notifications

Application Management

Approval Process Control

Approval Workflow

Assignment Management

Audit Trail

Authentication

Backlog Management

Bar Chart

Budget Management

Budgeting/Forecasting

Bug Tracking

Bug/Issue Capture

Build Log

Business Process Automation

Calendar Management

Campaign Management

Campaign Scheduling

Campaign Tracking

Capacity Management

Change Management

Charting

Checklists

Cloud Computing

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Communication Management

Compatibility Testing

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Continuous Delivery

Customizable Dashboard

Customizable Fields

Customizable Reports

Customization

Dashboard

Data Connectors

Data Import/Export

Data Modeling

Data Visualization

Debugging

Deployment Management

Document Management

Drag & Drop

Due Date Tracking

Email Alerts

Email Marketing

Email Tracking

Employee Database

Employee Management

Employee Scheduling

File Sharing

Filtering

For Developers

For IT Project Management

Forecasting

Forms Automation

Forms Management

Game Development

Gantt/Timeline View

Goal Management

Goal Setting/Tracking

Graphical User Interface

HR Management

Idea Collection

Idea Management

Ideation

Incident Management

Integrated Development Environment

Inventory Management

Issue Management

Issue Scheduling

Issue Tracking

Iteration Management

Kanban Board

Log Collection

Marketing Calendar

Media Planning

Messaging

Milestone Tracking

Mobile Access

Mobile App

Mobile Development

Monitoring

Multi-Channel Marketing

Multiple Projects

Online Time Clock

Percent-Complete Tracking

Personalization

Jira

Android

Linux

Web-based

Windows

iPad

iPhone

Data Engineer

The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.

Sales Regional Director

Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.

Associate Director

Slack integration is super useful and the ability to write JQL and integrating with Google sheet is immensely useful.

Marketing Manager

It is so easy to get started with Jira. They have awesome integrations into other atlassian products as well (we were using Trello before) so switching to Jira was almost seamless.

Video Editor

Atlassian is known for making good products with good value for money, and Jira is part of this good suite.

Tech Lead

The fluidness of the software while using it is the best thing. The interface and ease of use is very high quality.

Software Support Specialist III

Option to picture of any size and re-size it is fantastic, also option to attach documents in your comment or tag people to increase visibility is great.

AI Engineer

It has limited number of software integrations. Error notifications can be annoying sometimes.

Client Results Manager

If you accidentally click on the wrong name, the submitter gets a notification when it is assigned, and then another notification when you fix this by assigning it to the correct name.

Software Analist

The software offers excellent reports, customizable dashboards, a great interface to track tasks, and is very useful to module the development.

software developer

Sometimes Jira does not work for some time and that makes it hard to track work. It has server problems often.

SEO/SEM & Digital Marketing Strategist

Amazing tool, especially when I have any kind of issue with IT or have to submit a request to my employer. I always get automated responses and the user interface is pretty easy to get around.

Project Manager

Although the standard fields are great, you can also create your own to fine tune your processes. Workflows are also highly customizable, giving the user-base great flexibility on how work is set up.

Software Developer - Supply Chain

It provides great reporting, due to which I can evaluate our progress. It has save my time and my energy to carry out our task more effectively by keeping everyone collaborated.

Freelancer

Some of the staff have had trouble understanding how to use and onboard the system. It could definitely be more intuitive- training staff on the system has been a bit of a struggle.

CITO

We use Jira for IT help desk support, miscellaneous administrative and clerical support, staying focused on engineering and resource planning. We've gained several benefits.

Accounting Manager

I used to collect information on engineering tickets to do accounting allocations of costs by project but our other teams were very happy to use it to track the progress of projects.

Senior Applications Manager

It also integrates very well with other related apps such as Atlassian and Confluence, both of which are extremely useful when creating a full-featured help desk solution.

Jira screenshot: Jira scrum template

Jira screenshot: Jira kanban template

Jira screenshot: Jira devOps template

Jira screenshot: Jira bug tracking template

Jira screenshot: Jira scrum boards

Jira screenshot: Jira roadmap

Jira screenshot: Jira reports and insights

Jira screenshot: Jira repository view

Jira screenshot: Jira developer status

Jira screenshot: Jira deployments

Jira screenshot: Jira mobile application

Jira screenshot: Jira iOS roadmap

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Coolfire Core is a powerful software solution designed to help companies defeat operational chaos and streamline manual work. By simplifying work management inside and outside the organization, Coolfire Core enables businesses to get more done, optimize the bottom line, and improve overall customer satisfaction.

Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly.

Jira vs Userback Comparison (2026)

Jira

Userback

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives