Name: AppFolio Property Manager
Rating: 4.513241525423729 (1888 reviews)

AppFolio Property Manager vs PayHOA

Buildium

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Compare AppFolio Property Manager and PayHOA based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DoorLoop

DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. DoorLoop helps property managers and owners automate residential & commercial portfolios, from rent collection, screening, accounting, & maintenance, all in one place.

Buildium is a comprehensive property management software that helps property managers streamline their day-to-day operations. With features like property accounting, online leasing, resident portals, and maintenance management, Buildium provides a centralized platform to control tasks, offer top-notch experiences, and uncover new revenue opportunities.

Entrata

Entrata property management software connects property data and processes through a unified platform that streamlines leasing, accounting, and resident services. The system features AI-powered automation through Entrata Layered Intelligence, a comprehensive resident portal, and specialized solutions for different property types including multifamily, student, military, and commercial housing. Entrata offers utility optimization tools and automated workflows to enhance operational efficiency.

With features for marketing, reporting, leasing and maintenance, as well as online portals for tenants and owners, AppFolio provides an all-in-one solution for property managers looking to streamline processes and grow.

Access Controls/Permissions

Accounting

Accounts Payable

Accounts Receivable

Activity Dashboard

Activity Tracking

Add & Edit Photos

Alerts/Notifications

Application Management

Audit Management

Audit Trail

Background Screening

Bank Reconciliation

Billing & Invoicing

Calendar Management

Cash Flow Management

Client Portal

Comment Library

Commercial Inspections

Commercial Leases

Commercial Property Management

Committee Management

Communication Management

Contact Database

Contact Management

Credit Card Processing

Credit Check

Customer Database

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Deal Management

Document Management

Document Storage

Dues Management

Electronic Payments

Electronic Signature

Email Marketing

Email Templates

Event Calendar

Event Management

Event Scheduling

Expense Tracking

Fee Collection

File Management

Financial Management

Financial Reporting

For Commercial Real Estate

For Investors & Traders

For Property Managers

General Ledger

Guest Tracking

HOA Violation Enforcement

Housekeeping Management

Income & Balance Sheet

Inspection Management

Insurance Management

Invoice Management

Late Fee Calculation

Lead Management

Lease Management

Lease Origination

Lease Tracking

Maintenance Management

Maintenance Scheduling

Member Database

Member Directory

Member Portal

Membership Management

Mobile Access

Mobile App

Online Payments

Owner Portal

Parking Management

Payment Processing

Portfolio Management

Property Database

Property Management

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Recurring/Subscription Billing

Reminders

Rent Collection

Rent Tracking

Repair Estimates

Reporting/Analytics

Reporting & Statistics

Report Summary

Residential Inspections

Residential Leases

Residential Properties

Retail Leases

Role-Based Permissions

Self Service Portal

SMS Messaging

By industry, AppFolio Property Manager reviewers are most commonly professionals in real estate (76%). The most frequent use case cited is property management (65% of reviewers).

Users and use cases

Some reviewers feel AppFolio Property Manager offers good value for money for larger portfolios, as they appreciate consolidated features and included support. However, some users report high costs, frequent price increases, and limited accessibility for smaller operations.

Value for money

AppFolio Property Manager is a property management program offering key features such as property management, rent tracking, tenant portal, online payments, maintenance management, and accounting, among others.

AppFolio Property Manager

Web-based

iPhone

Android

iPad

Core

Plus

President

From listing properties, managing leads, processing applications, signing leases, collecting rent, handling resident communications, submitting and tracking work orders, paying bills, to providing accounting and income reports for owners and vendors

Bookkeeper

The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days.

Executive Editor

Everything regarding the apartment is in one place like paying rent, viewing lease, etc.

Real Estate Agent

If a landlord wants to share information from AppFolio Property Manager with others, like in the case that the landlord wants to sell the property and use a real estate agent who is not their property manager, the landlord, as a non-administrator has a hard time doing so.

HOA Board Member Homeowner

We used to be able to write an e-mail, or make a phone call whenever we had a concern.  

They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property.

Office Assistant

One thing AppFolio can improve on is when saving a file or document, if you upload the wrong document, it doesn't allow you to delete it.

Account Manager

It offers a robust, all-in-one solution that can significantly streamline operations, though it may be overkill for small-scale landlords.

Property Manager

Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away.

The system has some gaps that simple human interaction does not have.

Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back.

Manager

Tenant communication system, work order system is ok.

The AI chatbot that took over the maintenance request section.

Estate agent

Tenants can pay online and set up recurring payments, which enhances convenience and efficiency for everyone involved.

Business Analyst

They also don't have a functioning support line, it's just an infinite loop of robots that hangs up on you.

It was pretty good for accounting purposes, although there was a lot required on the back end in order to make it work well for my company.

Accountant

We have had trouble every step of the way and when we do get an email from someone for something random, we try to ask a question and they refer us to AI.

It continuously overcharges tenants and then they feign being unable to remit any of the money charged.  

A lot of features were copied from older software products & do need improvement.

Hearing Care Coordinator

I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes.

While I appreciate the continuous addition of new features and the convenience of automated processes, the lack of quick human response can be frustrating.

Property manager.

I have had a few issues but they were cleared up in a timly manner. And anything i wanted to change with the app was also done so by the company.

We expected more reliable service and better communication, especially regarding critical functionalities like payment processing.

I mean, if you like felony levels of theft going on then AppFolio is right for you.

member

Marketing Assistant

We also had a very difficult time navigating them as they were less user friendly then websites like Squarespace, lead pages or wordpress.

This weekend they took away the ability to schedule a call.

The unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct.

I don’t like the customer service support process.

Our overall experience with AppFolio started off positive, but the sudden removal of credit card payment processing, without any warning, has been extremely disappointing.

Renter

It will automatically set payment to whatever card you have linked to the account.

Director

The company provides little insight into the software, leaves it to the property managers to expedite and handle.

I use AppFolio Property Manager for property management.

I can find car information, pet information, make letters, send mass emails, send emails to certain unit types and more.

It  is bit completed in the accounting side of the business

Property manager

Lots of features, integrations, and ways to make running a property management company easier.

The ability for owners and tenants to have their own portals is fantastic.

Operations

I have experienced system glitches where certain information may be difficult to bypass through unnecessary steps.

Director Property Management

This is going to reduce the compliance for online payments and bring more checks, money orders, and cash in the office if we don't provide the service.

Its make it so easy to see what is getting done and how quickly its getting done.

It works seamlessly for all three parties - tenants, property managers, and landlords.

As a user, it's super easy to submit work tickets and pay your rent.

Owner/office manager

Not even a year into that contract we were told that we can either begin paying $1 per unit per month to continue to offer our tenants free ACH  or pass it on to them to pay a fee every time they pay online.  

After 9 days I asked that the support rep transfer my request to someone else as it still had not been fixed and the support person was providing multiple accounting adjustments based on the canned help file.

AppFolio is a good Property Management Software for apartment management.  

Implementing the software was as easy as it could have been. While it does take time and effort, the transition is certainly worth it for such a streamlined software solution.

Teacher

Sometimes it logs in as property manager and not as the person that is renting

The low cost upfront makes it so worth every penny spent.

It has everything you could possibly need to run a property management company.

Payments

Tenant Management

Rent and Lease Management

Email and Text Communication

Phone Support

Reviewers indicate that AppFolio Property Manager streamlines property management by centralizing tasks like tracking reports, maintenance, work orders, and rent updates. Users report that AppFolio Property Manager is user-friendly, making it easy to organize properties, communicate with tenants, and post vacancies online. They find the system accessible for both owners and tenants, and appreciate customizable reports. Reviewers feel AppFolio Property Manager covers most property management needs, though some mention a desire for additional capabilities and ongoing improvements. Of the 20 AppFolio Property Manager users who gave detailed accounts of their use of Property Management, 100% rated this feature as important or highly important.

AppFolio Property Manager vs PayHOA Comparison (2026)

AppFolio Property Manager

PayHOA

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives