PayHOA Pricing, Features, Reviews & Alternatives

PayHOA

Homeowner association (HOA) management software

4.29/5 (130 reviews)

PayHOA overview

What is PayHOA?

PayHOA is a cloud-based homeowner association (HOA) management software for communicating with members, collecting dues, and tracking expenses. The system is used by property managers, condo associations, and homeowner associations.

PayHOA allows users to communicate with members by email, SMS, and voice calls. Mass email and text messages can be sent out to share documents, advertise events, send newsletters and surveys, and more. All communications are logged, and there is no limit on the number of messages that can be sent. Custom community websites can be created using the drag-and-drop website builder and a range of templates and color schemes. Users can edit text, images, and videos, and also create newsletters with a drag-and-drop editor. Maintenance requests can be tracked and residents notified when work is complete, and users can also create and sell tickets to events, and accept donations.

Users can create custom invoices in PayHOA and send payment and past due reminders to members. A ‘pay now’ button included in communications allow members to pay dues without needing to login, via credit card or ACH. Paper statements can also be sent out to members as required. Integrated accounting tools allow users to import transaction data from their bank account, categorize transactions, and track financial information including profit and loss, budgets, and actual costs. Users can also electronically file 990N or 990EZ forms, and print or download PDF copies of their filings.
www.payhoa.com

Pricing

Starting from
$40/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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PayHOA user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.2
  4.6
Samuel G.

Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!

Used daily for 6-12 months
Reviewed 2020-05-21
Review Source: Capterra

My overall experience has been Amazing. PAYHOA offers great value, wonderful customer service, and support, and the overall ease of use makes this a no-brainer. I did vast amounts of research for Community Management software and we are very pleased we selected PAYHOA. We plan to use them for a long time to come. Thanks again to [SENSITIVE CONTENT HIDDEN] for always being available to help when we have a question!

Pros
The ease of use and the ability to efficiently communicate to residents of an HOA. This software has made managing an HOA so much easier for us. You get great, personalized service and speedy responses to all of your questions. You never feel like you are left alone to figure it out by yourself.[SENSITIVE CONTENT HIDDEN] has made this system much less intimidating by being there every step of the way to help if we have questions. People like her make this software worth it!

Cons
This is seldom a problem, but I have noticed that the system can run slow on certain days. I feel like the violation process could be streamlined as well if there was a mobile version so you could record violations in real-time while out on inspections. It would be great to be able to upload photos instantly.

Response from Pay HOA


Sam,

Thank you for the kind words. We appreciate your business and your feedback!

Best,
Mike Bollinger

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David P.

Self Managed HOA

Used weekly for less than 6 months
Reviewed 2019-05-09
Review Source: Capterra

Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members. Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

Pros
The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

Cons
The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

Response from Pay HOA


David,

Thanks for the review and the really helpful feedback! We are about to release an updated reporting module that will provide additional accounting reports and PDF versions of each! We appreciate your business!

Best,
Mike

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bessy V.

PAYHOA Will Be the Best HOA Management Software

Used daily for 6-12 months
Reviewed 2021-04-06
Review Source: Capterra

PAYHOA has been awesome from the beginning. We love the software and the price! Can't be beat!

Pros
We love this software! Built to do everything in one place. Communication, account management, accounting, document storage, budget management, viewing units, classifying property, you name it! If it doesn't do it yet, the developer is working on it. We've been using it a little over 6 months and in that time there have been updates, changes to the layout to improve it, accounting capabilities it didn't have 6 months ago. This part is excellent. This means it'll go big VERY soon. Natalie, a customer service rep is excellent. She will help you in any way she can and she always makes sure, you really want to do want you say you want to do. The communication module includes robo calls, texting, email and even USPS options to mail documents and invoices for you for a buck. NONE of the other management software offer that!

Cons
The accounting portion of the software isn't as robust as the rest, but they're working on it! It's a young company and we believe in them. They'll get it done and done right!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Randy B.

A good start for a management solution

Used daily for 6-12 months
Reviewed 2019-05-08
Review Source: Capterra

I inherited PayHOA from a previous board who did not make sound business decisions. If this system were not in place when I joined the board of directors, I would not adopt it. This solution does not meet the needs of our HOA. However, there would be more pain on my part to transition to something else, so we will continue to use it.

Pros
I like the electronic Invoice feature and the ability for members to pay via card, via debit of account or by offline check. I also like the unified message center that maintains a history of emails to members and tracks if an email has been viewed

Cons
I did not like the difficult task of applying interest on unpaid balances. It was difficult to show the open balance carried forward while adding a late fee on open balance. Printing an account history was a work around, but even this document needed modification as not to imply that the interest charge was the only outstanding balance.

Response from Pay HOA


Hi Randy,

I'm very sorry to hear that the platform is not meeting your expectations. I'm happy to jump on a call to better understand the issues you're having and create a solution for you. I'll reach out directly to schedule a meeting.

Best,
Mike Bollinger

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

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Matthew H.

Great for Self Managed HOA's

Used daily for less than 6 months
Reviewed 2019-09-04
Review Source: Capterra

This so far has been a great one stop shop to manage our HOA with ease

Pros
I am the president of our HOA for about 65 homes and we recently decided to move to a self managed HOA. I participated in free trials for almost every major product available on Capterra. Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members. We have identified a few bugs in the system, but working with support has been a breeze in getting them fixed. It really seems like the tool is being improved on a regular basis. This is not some tool that was created and is just sitting back collecting dust. It's a very interactive and powerful tool that gives you just about anything you can think of. And if it's not there, the support team listens to ideas to see if it can be implemented. So far our community has welcomed this upgrade and it has allowed the Board to easily support our residents with less time than it did managing our management company.

Cons
The financial tools and reporting requires some work. I'm sure our Bank's outdated online banking system is a big factor in this. There are also many free online tools that can help cover any ground that this tool misses. I also feel that the online payment fees are not competitive either. It would be nice if there was a way to link your banks system to this to avoid these charges...

Response from Pay HOA


Matt,

Thank you for the review! I really appreciate the feedback you've provided -- it really helps us to continue improving the product!

Best,
Mike

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

PayHOA pricing

Starting from
$40/month
Pricing options
Free trial
Subscription
View Pricing Plans

Basic: $40/month - up to 50 units.
Business: $80/month - up to 100 units.
Professional: $150/month - unlimited units.

PayHOA features

Accounting
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Contact Management
Document Management
Document Storage
Financial Management
Maintenance Management
Payment Processing
Portfolio Management
Reporting & Statistics
Search/Filter
Tenant Tracking
Website Management

API (67 other apps)
Data Import/Export (66 other apps)
Lead Management (67 other apps)
Reporting/Analytics (70 other apps)
Third Party Integrations (66 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for PayHOA

Key features of PayHOA

  • Owner management
  • Property database
  • Tenant statements
  • Chapter management
  • Committee management
  • Member communities
  • Online event registration
  • Participant profiles
  • Member directory
  • Subscription management
  • Membership management
  • Bank account sync
  • Budgeting
  • 990N/990EZ e-filing
  • Document sharing
  • Donation processing
  • Merchandise & ticket sales
  • Scheduled payments
  • Payment & past due reminders
  • Communication logs
  • Branded website
  • Website templates
  • Email & text messaging
  • Custom invoices
  • Real-time financial reporting
  • Transaction history
  • Accounting dashboard
  • Invoicing
  • Drag-and-drop website editor
  • Automated payments
  • Transaction categorization
  • Drag-and-drop newsletter builder
View All Features

Benefits

Bank accounts can be connected to PayHOA to automatically import transaction data, allowing users to categorize transactions and track budget vs actual, profit vs loss, aging reports, and more.

Users can create invoices for members and process credit card or ACH payments online, with automatic payment options and past-due reminders.

990N and 990EZ forms can be filed electronically using the IRS-approved e-filing system, with automatic filing reminders, filing history, and PDF copies of forms to download or print.

The drag-and-drop website builder allows users to create custom community websites with text, images, videos, and other elements, with a range of color schemes and templates.

Newsletters, surveys, event invitations, and other communications can be sent out to members via mass email or SMS, with all communication logs stored automatically.