OurPetPolicy Reviews - Pros & Cons, Ratings & more

Quickbase

Odoo 

monday.com

PetDesk

OurPetPolicy streamlines pet management and ESA verification for property owners and managers. We offer lawyer-vetted pet policies and a HUD-compliant ESA verification process, promoting transparency and accuracy in pet-related transactions.

OurPetPolicy

Web-based

We find this level of interrogation both unnecessary and offensive, undermining the professional judgment of healthcare providers and the privacy of those with disabilities.

Leasing Agent for Property Management Company

Their customer service is outstanding, emails are responded to almost immediately. Another great feature, is they give you a free trial to ensure the program will work for your company.

Owner and Administrator

Thanks to [sensitive content hidden] and the whole OurPetPolicy team for helping us accomplish this goal.

President

They show excellent customer service with applicants and residents and come across as educational and informative in their approach. They also protect us from any legal liability.

EXECUTIVE ASSISTANT

Sensitive content hidden] and her team are great to work with. They make sure to provide us excellent service at all times.

C.O.O.

I have personally witnessed the dedication and integrity with which Our Pet Policy operates.

Property Manager

It was a quite confusing at first for our tenants.

Owner

Extremely professional and helpful, and very thorough with their verification.

This timeframe is impractical and does not align with standard medical practices, adding unnecessary stress and urgency to an already sensitive process.

While understanding the necessity of verifying legitimate ESAs, the approach taken by OurPetPolicy is unreasonably aggressive and lacks professional decorum.

DaySmart Pet

PayPal

The training and support provided is amazing!

Great Product for Compliance

Great!  I recommend you all the time to PMs on social media who are struggling with pet screening.  Never will I ever go back to doing the screening in house.

Stop doing your own pet screening, they can do it all! 

Disgusting, Oppressing, Aggressive company. 

We value your feedback and apologize for any inconvenience caused. It is never our intention to make individuals feel uncomfortable when addressing sensitive matters. Regarding the request for clarification of two ESAs, HUD states that while most ESA requests involve one animal, some individuals may need multiple assistance animals. Our follow-up inquiries ensure that every request aligns with the individual's specific disability-related needs per HUD. We recognize the importance of respecting the professional judgment of healthcare providers and safeguarding the privacy of individuals with disabilities. We approach each verification process with the utmost sensitivity and confidentiality. Additionally, our two-business-day response may not align with the constraints of medical professionals, so we prioritize flexibility and consistently offer a reasonable processing timeframe for the request. Your concerns drive our efforts to serve you. Thank you for bringing this to our attention.

Love them! I wish all of our properties used them. We will continue to promote their services to owners and to anyone else we believe could use the assistance with pet policy tasks.

OPP is AWESOME!

Implementing OPP at our sites has been a positive experience overall and hope to onboard the rest of our portfolio in the near future!

Huuuge Fan!

OPP has made dealing with ESAs simplier and more efficent.

OPP is the best!

This service has saved me from multiple fake emotional support animals...They are untrained, left alone all day at home (!!!), and destroy it for those who really need the service animal to be able to find housing.

Save your Rentals! Weed out the cheats of the Emotional Support Animal system! 

Very good product that provides an excellent value to investors

Long time costumer 

100%, A+
Our staff loves them
I tell everyone who will listen about them

OPP is a game changer

its been a good experience. Always very timely at answering questions and helping when I need it.

Our Pet Policy Is GREAT!

Amazing team!

It's been great. [sensitive content hidden] has been so helpful, I really appreciate her! I recommend OurPetPolicy, it is nice knowing that they are doing their job right.

Just try it

It is easy to use.
It is efficient in the work the company does.
I had no stress with this company.

easy and efficient

Professional & Prompt!

As a Property Manager, I have encountered numerous individuals seeking accommodation for their emotional support animals. In recent years, there has been a notable increase in the number of people attempting to exploit ESA regulations by submitting counterfeit letters. Our Pet Policy has proven to be an invaluable resource in addressing this issue by conducting thorough and meticulous evaluations of ESA letters.

OurPetPolicy Reviews (2025)

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