Preno vs Cloudbeds

Eventbrite

Hostaway

Lodgify

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to seamlessly plan, promote, and produce live experiences. Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel passions. From workshops to concerts to conferences to film and music festivals, Eventbrite houses events of all shapes and sizes.

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Hotel management software built for independent properties under 50 rooms. Bookings, channels, payments and daily ops in one place — so nothing gets missed and the numbers add up. Backed by real people who answer the phone. No lock-in contracts.

Access Controls/Permissions

Accounting

Activities Booking

Activity Dashboard

Alerts/Notifications

Appointment Management

Availability Management

Bed Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Calendar Sync

Catering Management

Channel Analytics

Channel Management

Collaboration Tools

Commission Management

Contact Management

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Data Import/Export

Data Synchronization

Discount Management

Dorms

Drag & Drop

Dynamic Pricing

Electronic Payments

Email Management

Email Templates

Employee Management

Extended Stay

For Hostel/Dorm Managers

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Group Reservations

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Housekeeping Management

Inbox Management

Inventory Management

Invoice Management

Loyalty Program

Maintenance Management

Marketing Automation

Meal/Nutrition Management

Mobile Access

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multi-Location

Multi-Property

Online Booking

Owner Statements

Payment Processing

Performance Metrics

Point of Sale (POS)

Price/Margin Management

Price Optimization

Private Rooms

Promotions Management

Property Management

Rate Management

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Updates

Registration Management

Reminders

Rent Collection

Reporting/Analytics

Reporting & Statistics

Reputation Management

Reservations Management

Revenue Management

Reviews Management

Room Availability Schedule

Room Booking

Room Inventory

Sales Reports

Search/Filter

Self Check-In/Check-Out

Short/Long Term Rental

Single Property

SMS Messaging

Social Media Integration

Spa/Activity Management

Proprietary

Preno

Web-based

Windows

Linux

Chromebook

Essentials

Growth Pilot

guest house manager

I use PRENO booking system at the guest house daily, it is easy to use, the program keeps all the data of stayed guests which comes handy for returning guests.

Ease of Use

Freelancers

Small Business

Yanolja Cloud Solution Channel Manager

Yanolja Cloud Solution’s Channel Manager helps hotels manage rates, inventory, and availability across multiple OTAs and GDS platforms from one centralized dashboard, ensuring real-time updates, preventing overbookings, and maximizing online visibility and revenue opportunities.

Owner - Operator

No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

Manager

Amazing customer service (especially loving the live chat - with an actual person responding immediately).

Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.

Cloudbeds' channel manager synchronizes your inventory with 300+ online marketplaces in real time, including Booking.com, Airbnb & Expedia. Streamline your distribution and get more reservations. For properties with 10+ rooms only.

Activity Tracking

Campaign Management

Customizable Fields

Financial Management

Incentive Management

Inventory Control

Inventory Tracking

Kill Switch

Multi-Channel Campaigns

Multi-Channel Sync

Multi-Currency

Order Management

Partner Management

Pipeline Management

Restriction Management

Tax Management

Third Party Booking

Third-Party Integrations

User Management

Website Integration

Website Management

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (56% of reviewers).

Users and use cases

Some reviewers find Cloudbeds offers good value for money for small hotels, and users appreciate choosing add-ons and paying based on business size. However, many reviewers feel it's expensive, mention hidden fees, and report costly upgrades.

Value for money

Cloudbeds is a reservations tool offering key features such as online booking, customer support, and payment processing, among others.

Cloudbeds

Little Hotelier

Mews

Clock PMS

WebRezPro

Guesty

SiteMinder

Beds24

Hotelogix

innRoad

Guesty Lite

Kigo

iGMS

eviivo

Core

Enterprise

Slow and limited assistance

Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most.  

Director

You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for.

80% of reviewers feel negative about Cloudbeds’ email support. Reviewers report that support is only available via email, leading to long wait times for responses and resolution. They say communication often involves repeated explanations and lacks immediate solutions, which is frustrating during urgent issues. Some users find it difficult to get timely help, and they express dissatisfaction with the lack of phone or live chat options. Reviewers indicate that this support model can hinder business operations.

Frequent technical disruptions

Owner

As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support.

Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it.

68% of reviewers feel negative about Cloudbeds’ bugs and technical issues. Reviewers report recurring glitches, outages, and connectivity problems that disrupt daily operations. They say support for technical issues is slow, with tickets often unresolved for extended periods. Some users mention that software updates can introduce new problems, and they feel the company is slow to acknowledge or fix these issues. Reviewers indicate that these disruptions create significant frustration and operational challenges.

Opaque and aggressive pricing

General Manager

Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%.

56% of reviewers feel negative about Cloudbeds’ pricing. Reviewers say the pricing structure is unclear, with hidden fees and unexpected charges after sign-up. They report aggressive sales tactics, such as pressure to upgrade or sign quickly, and find it difficult to obtain refunds or clear information about costs. Some users mention that certain features are only available at higher subscription levels, making the software feel expensive for the value provided. Reviewers indicate that these practices create distrust and dissatisfaction.

Accessible onboarding resources

Hotelier

For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.

85% of reviewers feel positive about Cloudbeds’ training and learning curve. Reviewers say built-in training videos and help desk resources make it easy to get started. They find that most team members can learn the system quickly, often within a few hours or days. Some users appreciate the availability of onboarding coaching and ongoing support materials, which help them maximize the platform’s capabilities. Reviewers indicate that minimal training is needed for effective use.

Efficient reservation management

I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze!

Reservation and calendar view / adjustments are very user friendly.

86% of reviewers feel positive about Cloudbeds’ calendar functionality. Reviewers appreciate how the calendar view simplifies tracking reservations, check-ins, and check-outs. They find it easy to move bookings with drag-and-drop features and value the clear overview it provides for room management. Some users say the calendar’s integration with OTAs and dashboard enhances their ability to manage rates and availability efficiently. Reviewers indicate that the calendar’s user-friendly design streamlines their workflow.

Clean and accessible design

It is extremely easy to switch languages depending on who the user is.

86% of reviewers feel positive about Cloudbeds’ user interface. Reviewers find the interface visually appealing, modern, and easy to navigate, even with a wide range of features. They say the layout is clear and uncluttered, which helps them locate functions quickly. Some users appreciate the customizable elements and multilingual support, making the platform accessible for diverse teams. Reviewers indicate that the friendly design contributes to efficient daily operations and reduces the likelihood of user errors.

Intuitive daily operations

ENTEPRENUER

Easy to use for both beginners and professional users of the software.

92% of reviewers feel positive about Cloudbeds’ ease of use. Reviewers appreciate that the platform is intuitive and user-friendly, allowing both beginners and experienced users to manage daily operations with minimal effort. They find the system’s layout clear and straightforward, making it easy to learn and adapt to. Some users say the all-in-one design simplifies management tasks, and they value how quickly they can perform essential functions. Reviewers indicate that the software’s simplicity helps them save time and reduces the learning curve for new staff.

Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.

Hospitality Director

The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times.

Preno vs Cloudbeds Comparison (2026)

Preno vs Cloudbeds Comparison (2026)

Preno

Cloudbeds

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives