Preno Pricing, Features, Reviews & Comparison of Alternatives

Preno

Easy hotel and property management system for hoteliers

4.58/5 (26 reviews)

Preno overview

What is Preno?

Preno is a hotel management solution that automates and streamlines daily administration tasks, helping operators run their front desk and back office efficiently. The platform can be used by a variety of accommodation businesses, such as resorts, bed and breakfasts, vacation rentals, boutique hotels, villas, lodges, and serviced apartments.

Preno's features include easy bookings management, with intuitive check-in and check-out processes. You can drag and drop on the home grid to move bookings around, and create and store detailed guest profiles and agent information. This allows you to save time on admin, and provide a seamless and personalized guest experience everytime. Invoicing a guest or agent is also easily accomplished from within Preno.

Preno also integrates with payment gateways so that you can securely store and charge credit cards from directly within the app. You can also bill-to-room with the integration with Kounta POS, allowing you to charge guest's dining bills straight to their room.

Preno's integration with leading channel managers allow accommodation operators to distribute their rooms through Online Travel Agents (OTA) such as Booking.com and Expedia. Bookings coming through these channel managers will automatically drop into the Preno grid, and with our real-time availability sync, double bookings will be a thing of the past.

The reporting tab offers insightful real-time reports, so you can always make the best business decisions. You can even set targets to see how you're tracking against them for the month.

Preno's world-class integration with Xero allows for streamlined accounting processes. We make easy to push through payments taken within Preno, and map them to the desired accounts within Xero. Reconciliation is made easy with Preno and Xero's functionality, it'll help you save time and increase accuracy.
prenohq.com

Pricing

Starting from
$69/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Australia, United Kingdom

Supported languages

English
Preno screenshot: Preno’s intuitive workflow allows users to create a new booking, capture guest requests and other booking information efficientlyPrenoPreno screenshot: Efficiently create a new bookings, capture guest requests and other booking informationPreno screenshot: See all bookings visually on the grid and switch between the booking status, group bookings and payments recordedPreno screenshot: Get real time insights and reports on how the property is performing to make better business decisionsPreno screenshot: Add information about all guests, and build their guest historyPreno screenshot: Click on the booking for more actions or simply drag and drop to shuffle the bookings aroundPreno screenshot: Add extras such as mini bar charges, breakfast packages and valet parkingPreno screenshot: The guest’s credit card can be securely added to their booking in PrenoPreno screenshot: Send guest charges from the restaurant or bar’s POS to Preno automatically, using the integration with Kounta POSPreno screenshot: Blocking off rooms will update room availability and reflect correctly on occupancy reportsPreno screenshot: Flex rates with confidence with up to date revenue and occupancy insightsPreno screenshot: With Preno, users can create and send an invoice for a depositPreno screenshot: Use Preno’s reconciliation report, broken down by different payment types to quickly complete bank reconciliationPreno screenshot: Connect to Xero in 2 steps

Preno reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.7
  4.8
Michael Wenzel

Preno again!

Used daily for 2+ years
Reviewed 2020-02-04
Review Source: Capterra

Customized service and personal contact with no time wasting. Quick and efficient problem solving management>

Pros
Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

Cons
There is nothing I do not like. They constantly improving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jacqui Andrew

LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy transition.

Used daily for 1-2 years
Reviewed 2018-05-10
Review Source: Capterra

Easy to use so frees up my time

Pros
Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support. I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

Cons
The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Response from Preno


Hi Jacqui,

Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping.

We are always around to assist. The team appreciates all your support.

- Amelia Gain

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy Os

Easy to use but lacks simple functions

Used daily for 6-12 months
Reviewed 2018-03-22
Review Source: Capterra

It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

Pros
The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Cons
The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming. 2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Response from Preno


Hi Amy,

I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time.

We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users.

It sounds like you have a good handle of Preno now.

We appreciate your ongoing support and feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Wendy Hopkinson

Don't hesitate - it's brilliant!

Used daily for 6-12 months
Reviewed 2016-09-28
Review Source: Capterra

We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.

Pros
Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Cons
Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

Response from Preno


Hi Wendy, awesome to hear such kind words from you! We're always working hard to make Preno better, and we'll have that update to make closing off rooms very soon! I'll make sure to update you when it's ready.

- Nick

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nisha Duncan

I love this software and the company!

Used daily for less than 6 months
Reviewed 2017-04-04
Review Source: Capterra

I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible.

Pros
Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.

Cons
There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Preno pricing

Starting from
$69/month
Pricing options
Free trial
Subscription
View Pricing Plans

1 - 10 rooms: $69 per month

11 - 20 rooms: $149 per month

21 - 50 rooms: $249 per month

50+ rooms: contact Preno

Subscription is billed in NZD$ (excl taxes) with no minimum term.

Preno features

Electronic Payments
Third Party Integration

API (44 other apps)
Accounting Management (43 other apps)
Activity Dashboard (62 other apps)
Activity Tracking (45 other apps)
Automatic Notifications (51 other apps)
Contact Database (42 other apps)
Contact Management (53 other apps)
Document Management (45 other apps)
Document Storage (45 other apps)
Email Notifications (45 other apps)
Lead Management (39 other apps)
Reminders (44 other apps)
Reporting & Statistics (64 other apps)
Search Functionality (42 other apps)
Self Service Portal (37 other apps)
Task Management (38 other apps)
Template Management (39 other apps)
Work Order Management (39 other apps)

Videos and tutorials

Additional information for Preno

Key features of Preno

  • GDS / OTA integration
  • Travel agent bookings
  • Vacation rental
  • Single property / multi-property
  • Group management
  • Guest experience (GEM)
  • Housekeeping management
  • Front office management
  • Rate management
  • CRM
  • See bookings visually on the grid
  • Booking status
  • Group bookings
  • Record payments
  • Intuitive booking management workflow
  • Guest history
  • Block off rooms / room availability
  • Channel manager
  • Check-in / check-out functionality
  • Add extra charges
  • Bill to room
  • POS integration
  • Credit card payments
  • Integrated payments
  • Multiple payment methods
  • Automated invoices
  • Agent commissions & payments
  • Manage deposits
  • Bank reconciliations
  • Third party integrations
  • Xero accounting software
  • Stripe, Braintree or Payment express
  • SiteMinder and STAAH
View All Features

Benefits

Eliminate double handling using Preno's channel manager integration. Real-time availability and sync ensures room availability and rates are up to date on all booking sites.

Preno is cloud based, and can be accessed anywhere, from any connected device with a browser for managing. Great when you are on-the-go.

Create detailed guest profiles, so you can always track guest preferences and stay history.

Preno enables in-app payments and secure credit card storage, through the integration with Braintree, Stipe, and Payment Express.

Insightful reporting helps keep users on top of their business and monitor its performance to help make better decisions.

The Xero integration streamlines and automates many accounting procedures.