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Propertyware vs Rent Manager Comparison

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Overview

Category Leaders

Propertyware is a web-based property management solution that offers online property marketing, lead management and accounting...

Rent Manager is powerful property management software built for residential, commercial, and short-term-stay portfolios....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.8

276

5

4

3

2

1

108

75

47

25

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.4

226

5

4

3

2

1

145

53

16

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.
This software is very user friendly. I like how it is separated with the different tab categories on top.
I like this program because it does what it says it will do. Easy enough to learn its functionality.

Pros

This software is highly recommended and it is very versatile. It's ease of use and flexibility is excellent.
The customer/technical support is outstanding. I really cannot say enough good things about the support department.
Very customizable, very user friendly, and great customer support. The integrated service manager program has been instrumental in the growth and success of our business.

Cons

We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.
Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future.
You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Cons

It crashes and customer service is terrible. There is no way to correct accounting mistakes.
There's no section that says "Late Charges" and what they are for.
There are so many variables in Property Management and they are too cut and dry.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features36
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Asset Lifecycle Management
  • Audit Trail
  • Availability Management
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Channel Management
  • Client Portal
  • Commercial Property Management
  • Commission Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Management
  • Email Templates
  • Event Management
  • Expense Tracking
  • Faculty/Staff Management
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • General Ledger
  • Guest Communications
  • HOA Violation Enforcement
  • Inspection Management
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communication
  • Member Database
  • Mobile Access
  • Online Booking
  • Online Payments
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Portfolio Management
  • Price/Margin Management
  • Property Database
  • Property Management
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Properties
  • Room Booking
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Web-based Deployment
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management
  • Workflow Management
  • Total features101
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Asset Lifecycle Management
  • Audit Trail
  • Availability Management
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Channel Management
  • Client Portal
  • Commercial Property Management
  • Commission Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Management
  • Email Templates
  • Event Management
  • Expense Tracking
  • Faculty/Staff Management
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • General Ledger
  • Guest Communications
  • HOA Violation Enforcement
  • Inspection Management
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communication
  • Member Database
  • Mobile Access
  • Online Booking
  • Online Payments
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Portfolio Management
  • Price/Margin Management
  • Property Database
  • Property Management
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Properties
  • Room Booking
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Web-based Deployment
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations5
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • Contactually
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop
  • Total integrations22
  • AvidXchange
  • Birdeye
  • BombBomb
  • Brokermint
  • Contactually
  • DocuSign
  • Funnel
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Stripe
  • Xero
  • Zapier
  • dotloop

User reviews that mention these apps

AF
AvatarImg

Arthur F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Propertyware logo

Propertyware

ok but not great

Reviewed 6 years ago

I wouldn't call this program an industry leader, but I would say it is better than rent manager in most respects.

Pros

No pros were added to this review

Cons

No cons were added to this review

SS
AvatarImg

Sarah S.

Real Estate, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Propertyware

App is consistantly down!

Reviewed 4 years ago

Since this app is a TPA for most property management companies they will not take responsibility for any inconvience the app causes their tenants (i.e. rent being one day late because the app is not working)

Pros

When you are able to log in the app makes it easy to pay rent with just a few clicks. Makes it easy to pay rent.

Cons

The app functions very slow, although user friendly when you are finally able to pull it up. Unfortunately it’s undependable. You go to log on on the 1st to pay rent and you have to cross your fingers that it’s working.

KW
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Kira W.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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Propertyware

Ease of Propertyware

Reviewed 3 months ago

The knowledge the support team has is great when running into problems where their assistance is needed

Pros

The access that the tenants for rent payments and workorders.

Cons

I am still learning about propertyware so i find it hard to answer this question

Vendor response

Thanks for your review, Kira. Continue to lean on our support team if you come across any other questions as you further your knowledge of the platform. - Charlie

SS
AvatarImg

Suzanne S.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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Propertyware

Propertyware review

Reviewed 3 months ago

It is mostly good

Pros

It is user friendly. They do a good job of adding new features to the program.

Cons

The way late fees are processed.The Enhanced rent roll can't be done for past months.

MB
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Martha B.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Propertyware

Propertyware's Customer Service is Outstanding

Reviewed a year ago

We have software that we can readily access for our business needs. Accounting, rent rolls, ledgers and maintenance.

Pros

I use propertyware for prospects, maintenance, conversion, uploading payments, and monitoring ledgers. Each of these features is so easy to use. More importantly, if I run into a problem the propertyware staff is so professional, so friendly, so knowing that the staff, all of them are equipped to handle any problem you may have. And they are very patient and don't ever make you feel that a question you ask is so stupid, never.

Cons

So far, I have no least about the software. For the things I need to do, it's top of the line.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Real Estate, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

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Propertyware

Property Management Uses this Confusing Product

Reviewed 4 years ago

I have no choice, as this is what my property management company uses.

Pros

Documents can be uploaded and viewed on this product. Rent roll scales and payment history are nice to be able to view.

Cons

It is SO confusing! I can't figure out who goes where, and it seems like it is "over-done" for something that could be very simple for owners to use. Now, there is a new view, though you can switch back to "Classic View", you can't navigate the pages. There lacks a "quick and easy" way to see an overview of multiple properties.

Vendor response

Thank you for taking the time to submit your review. We appreciate your comments. Stay tuned as our simple, easy to use design will be largely complete in the next few months.

KD
AvatarImg

Kendy D.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Propertyware

Great Value

Reviewed 3 years ago
Pros

Good Value for the money. Lots of reports to generate for Owners. Easy to use/understand.

Cons

Speaking to help overseas and not understanding them always. Somewhat cumbersome of a program compared to others . No online rent payments/Tenant portals.

ND
AvatarImg

Nina D.

Real Estate,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Propertyware

I was a bookkeeper and the team lead for dealing with issues on Propertyware.

Reviewed 5 years ago
Pros

The integration into rent, and ledger system. It was easy to pay vendors in bulk and they have an Owner payment system that most companies don't have.

Cons

The timetable to fix community wide issues was Very POOR!!! They would have us submit requests on a Community Board and wait for votes, supposedly the ideas with most votes would be worked on. Trouble is there were SEVERAL complaints about the same issues with 1000's of votes that sat on the system for 2 years!!! Still new people would call, complain and write ideas to no avail. It seemed the tech team or development leaders would choose the easiest tasks to fix and leave the real issues alone. They'd agree to work on a simple font or logo design but ignore the bigger issue of reports or accounting. This was a constant issue and aggravating. I had to run several reports into an Excel and merge them to get the information needed.

JR
AvatarImg

Jeff R.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Propertyware logo

Propertyware

Lots of bells and whistles but takes a while to learn.

Reviewed 3 months ago
Pros

I can keep all my information on leases, owners, tenants, etc. in the software. The owner and tenant portals save me tons of time collecting rent, paying owners, etc.

Cons

Takes a while to learn. Sometimes hard to find what you're looking for.

CR
AvatarImg

Cody R.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Propertyware

This is a great software if you are just looking for the basics and a low price.

Reviewed 5 years ago
Pros

I like that you can merge forms with leaseholders in the database. Obviously this function makes it a lot easier to send notices to residents who are late on their rent.

Cons

As I said before, this is a good software for the cheap price, but there are other softwares that are more robust and easier to use.

Vendor response

Hello, Cody. Thank you for your review! We appreciate your response and hope you and your staff are taking advantage of the advanced functions Propertyware has to offer. You can access our expert courses by selecting the "Training" link on the top right of the navigation bar after you login to the system. Our software is so customizable, you may be surprised at the additional options available to help you achieve your business goals. Cheers, Casi Rollins Director of Product Marketing - Propertyware

AM
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Alejandra M.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Propertyware

Basics at a good price

Reviewed 5 years ago

There are similar/other programs out there that can do this and more without as much trouble.

Pros

Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use. The program can be used anywhere as it is cloud based.

Cons

Software is better for large scale property management where I needed something on a smaller scale.

SR
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Shawna R.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Propertyware

One stop shop

Reviewed a year ago

It has cut down on phone calls from tenants as well as owners as they are able to get into their portals and see real time activity.

Pros

This software program is super convenient for all parties involved. Tenants are able to pay rent online pay. Owners are able to access their accounts via their own portal which has helped to eliminate a lot of phone calls.

Cons

I’d like to see how much has been paid out to vendors without having to add up each individual check. I’m sure there’s a way and I just haven’t figured it out yet.

Vendor response

Hi Shawna, Thanks for your review. It's great to see that Propertyware has been making things more convenient for everyone! You should be able to view what has been paid out to individual vendors by viewing their ledger. Check out our support article for this: https://propertyware.secure.force.com/KB2/articles/How_To/Viewing-the-Vendor-Ledger/ Hope this helps! - Charlie W.

KD
AvatarImg

Karen D.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

Why Propertyware?

Reviewed 4 years ago

I love that the website and software are linked together. It's great for tenants to pay rent and make maintenance requests through the portal as well as owners ability to view reports and make contributions on line.

Pros

Web based so it can be accessed anywhere. Propertyware listens to it's subscribers and definitely seeks to find ways to improve, enhance it's product as well as keeping current with customer wants and needs. The support staff is prompt, happy to help and quick to resolve issues.

Cons

The software is capable of doing so much it's a bit difficult to figure out where to look or even find out the capabilities. Training is in bits and pieces and rather than a start to finish path.

Vendor response

Hi, Karen - Thanks for taking the time to submit a review. I hope to see you at RealWorld! Cheers, Casi Cassandra Rollins, Sr. Director of Product Marketing Realpage

JP
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John P.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Propertyware

Propertyware software for a landlord

Reviewed a year ago

I have found a great tool to streamline my rent collection, lead generation, and tenant interaction that allows me to grow my business without the worry of having to switch tools down the road once I reach a certain level.

Pros

The overall ability to manage every aspect of my rental business makes Propertyware an essential tool in running my business daily.

Cons

I find it difficult to utilize the expense side of of property management business using Propertyware.

sc
AvatarImg

sharon c.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Propertyware logo

Propertyware

Controller

Reviewed 2 years ago

Very good integration, training tapes a bit boring and not really drilled down deep enough. Customer service is fantastic!

Pros

My tenants are using their portal, paying rent online, signing leases online, and communicating better with us. The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.

Cons

The price per month isn't cost effective for many smaller owners I think.

DH
AvatarImg

David H.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Propertyware logo

Propertyware

Propertyware Observations

Reviewed 2 years ago

The ease in paying bills & owners plus making correcting journal entries is very nice. My biggest issues is just moving around Propertyware from one location to another and then trying to get back to where you started. It is like there is a total disconnect between screen locations.

Pros

The real time transactions/balances of owner portals is very nice for reporting purposes and hands on access for owners. Managing reports for automated distribution to owners is very helpful. Tenant portal access to pay rent and make maintenance request is nice. Making online payments to vendors pulling out of the owners portal balance is great!! Automated owner draws helps immensely.

Cons

Propertyware has a lot of information that it collects but it is very clunky when moving to different windows. Moving from one screen to another is difficult compared to other soft-wares. The data is there it simply does not connect well to each other. It would be helpful if Propertyware had a global search screen for everything in the database.

YL
AvatarImg

Yasir L.

Real Estate, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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Propertyware

Investment Properties Owner

Reviewed 3 years ago

For what i use it for, is enough. Info is input by my property manager so I just use it to review that info.

Pros

Easy to use with a tab for each section. statements, reports, bills and documents. Basic info is there for me to be able to have an understanding on the performance of my rentals

Cons

Maybe some charts could be useful to get a quick glance at the numbers (income, expenses, multi-year, etc)

AP
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Aaron P.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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Propertyware

Great for Third Party Manager

Reviewed 9 years ago
Pros

As a third-party manager, I can pay every owner in just two clicks and then publish every owner statement with one more. All our tenants pay online, so the software is nearly automated.

Cons

The training and support could be significantly improved.

TM
AvatarImg

Tami M.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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Propertyware

Comprehensive User Friendly Product with great back up!

Reviewed 8 years ago
Pros

My favorite thing about Propertyware is that I can access tenant accounts through the app via my smartphone. I tend to get tenant calls when I am out of the office and it is great to be able to access account/maintenance information instantly. Because tenant payments through the portal show up quickly I am equipped with the information to resolve a tenant concern.

Cons

There are a tremendous amount of template set up. For instance, today a tenant asked for a receipt for a prorated rent payment. I went to print a receipt and received notice that I have to set it up. I also have found that sometimes upon editing payments that there have been a few occasions when the software freezes and I am forced to log out and log in again.

CC
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Chloe C.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Propertyware

Customer Service/Follow Up

Reviewed a year ago

Very dissatsified

Pros

It is a friendly program to use, although I wish you offered a webinar for new employee's or specific webinar; for example how to set up a new lease.

Cons

The turn over in your company with account managers. I have not had an account manager for more than 6 months, I don't know who my current manager is. lack of follow up from managers. I have requested to have a seThe lack of knowledge when I rarely call in for support, not all are on the same page. This piece of Propertyware really needs to improve, proper training for ALL customer support. I wished you offered more webinar trainings especially for our new employees. I not aware of any nor have I ever been told you offered them by anyone.

AD
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Angela D.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Propertyware

Huge learning curve

Reviewed 5 years ago

I've been using the software for at least a year and keep thinking I'll get used to it. I'm coming from other property management software so I'm familiar with the property management software features. It's almost like using an old Microsoft computer before windows. I would prefer a few buttons nice and easy and keep the data sheets in the background for the geeks.

Pros

This software seems to be very robust. Certainly it can do just about anything. It allows you to manage just about anything that rents on a monthly basis. Storage units, shampoo stations, or HOA, you can manage it with this software. I love that the tenants have their own portals and maintenance requests are easy.

Cons

It's NOT user friendly. Every step takes three or four clicks of buttons. The words used are not intuitive either. Need to find a vendor? Go to Money out. Need to send leases? Go to Mail Merge. Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates. Leases don't auto populate with the number of signers. Each time the number of signers changes it requires a manual change of the each field: date, signature field, and the name fields.

TB
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Tara B.

Real Estate, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Propertyware

Banking Features could be improved

Reviewed 2 years ago
Pros

I do like that customer service is always friendly and easy to reach.

Cons

The banking features. We have several different portfolios and bank accounts and EVERY month, we have deposits going into the wrong account. Most frustrating, is that it shows up like it went to the correct account on the epay report, but it didn't, so you have to piece the bank reconciliations together. Also, equally frustrating, is that the rent money deposits don't have a batch id so I can't match up the deposits easily. Every month, I spend HOURS (no exaggeration) on the phone with customer support so that they can pull the deposit details for me.

JL
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Judy L.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Propertyware

Propertyware is a good product.

Reviewed 2 years ago

Once I got comfortable with using the software I like it. I don't have any trouble with finding the things I need in everyday use of the software. In learning the software I seriously screwed up some things and support was extremely helpful in helping me to correct my errors.

Pros

Propertyware tracks everything that a property manager needs for managing their properties. It holds owner contact information, bank accounts for direct deposits, insurance on the property, and the property(s) that the owner has. It has leases for all the properties and gives us a tenant ledger to track rents and contact information for each tenant. It has owner/tenant portals that is a tremendous help when it comes to tenant payments or owner contributions and gives the owner all the information they need on paid invoices and tenant receipts. It also keeps track of emails sent to owners and tenants so you have a record.

Cons

The software in the beginning is a little hard to use as it is not very intuitive. When a property manager was not getting the maintenance requests I called support and there were a couple of different areas that needed to be looked at and corrected before she started receiving them. I would not have known that if not for support.

KJ
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Krishna J.

Accounting, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Propertyware

Love Propertyware!

Reviewed a year ago
Pros

I have used other software in Property Management and I like this one the most. I work in the Accounting Dept. The payment ledgers are very easy to read and explain to tenants. Posting rent is very simple. But, the BEST thing I like about Propertyware is the assistance that is provided when I don't know how to conduct a particular task. The support that is provided is EXCELLENT! The supporters are so helpful and most of all KIND! They are not impatient. I don't have to stress about not understanding how to do anything, I have that peace of mind knowing that help is just a phone call away!

Cons

I don't understand the difference between a new journal entry and an adjustment. I am confused about which one to use.

LD
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Linnea D.

Real Estate,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Propertyware

Didn't work out like planned...

Reviewed 6 years ago
Pros

The portals (owner & tenant - and being able to login to the portals as the owner/tenant to see what they see), ePayments (the flexibility to have recurring or one-time, the tenant can process them or you can process them in the office), rent and late fees post automatically, recurring payables (you can set them up as paid so you don't have to post payments each month), cloning invoices (never seen this feature before and it is a huge time-saver), scheduled reports (you can send as Excel or PDF), the custom fields (you can pretty much add them anywhere), attaching documents (you can upload docs to just about every page).

Cons

Many of the bells and whistles they sold us on don't work for us. We never used the online application (one of the items we were most excited about) because it did not have an electronic signature so the applicant had to fax that page in. They now offer eSignatures but want an additional $1/unit which would basically double our price. The app that comes with the system is very limited and the new...