Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. This is so much better! Rent Manager listens to their customers. We couldn’t be happier!
Pros
The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. Outside Payroll options work great for us. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. We currently manage 15 sets of books that include around 30 properties. The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We love the user friendliness, training options and the program options available
Cons
We have not found a major con with this program. The development team tries to work with all parameters to find a work-a-round if not an immediate fix.
Thank you so much for your review Ginger!
Rating breakdown
Likelihood to recommend: 10/10
The support Rent Manager overs is outstanding. They offer so many ways for you to train or trouble shoot with their software.
Pros
Ease of use. Versatility. New features regularly. Product support.
Cons
The screens are very generic in appearance. The software could be more visually appealing
Hi Tonya, Thank you for your review! Our product support team really appreciates the shout out as well. If you are looking to customize tabs or reports, I highly recommend checking out Rent Manager University or the Help File (F1) to see how you can customize the look of the software.
Rating breakdown
Likelihood to recommend: 10/10
Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany has also been extremely helpful. A comparable feature request was finally successfully completed. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.
Pros
Provides us with tools to manage effectively.
Allows for reports, letters, media, and more to be used.
Cons
Transitioning from RentManager Xi has been a nightmare.
Marketing formats 100% changed.
Owner information lost in the transition (and more)
Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners)
API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site.
Low/Zero response to new function requests - even though they provide a way to submit - response is zero.
Medium Response to comparable feature from Xi request - WITH
Hi Kristi,
Thank you for your feedback. We are happy to hear that Casey, your Premium Support Representative, has been able to help solve some of the issues you have expressed. We apologize for any inconvenience during your conversion to RM12. This feedback as well as all notes from your interactions with Casey have been sent to upper management to review as we continually strive provide the best service to our customers. We would also like to speak with you further. We will have our Sales and Account Manager reach out to you.
Rating breakdown
Likelihood to recommend: 5/10
We are a property management company. This software is excellent in all ways. So easy to use, we switched from Quick Books to Rent Manager.
Pros
This is the easiest software to use even with multiple company names. Financial statements are so easy for our accountant to do our taxes with. LOVE IT !!!
Cons
There is nothing I don't like about it. Except maybe because it logs you out so often and you have to re-login often
Hi Marcia,
Thank you for your review! We're glad to hear you are enjoying Rent Manager. For security purposes, we do enforce a log out after a while of inactivity. If this begins to become an issue, please contact our support team and we can help you look into this.
Rating breakdown
Likelihood to recommend: 10/10
I had the misfortune of having to deal with another company that is a competitor of RM. I must say that after that fiasco I am even more impressed with the outstanding customer service you get with Rent Manager . The staff of customer service representatives is the best I have ever dealt with. They are always cheerful, knowledgeable, and so very helpful. I love Rent Manager.
Pros
I have used RM since 2008. This product is easy to use and makes property management easy and efficient.
Cons
The product has so many functions that it takes a while to learn them all. The yearly conference is an awesome place to learn all the functions of this amazing software. Plus it is fun.
Hi Anne,
Thank you so much for your review. We love working with your team as well and we hope to see you all again at RMUC this year!
Rating breakdown
Likelihood to recommend: 10/10
Rent Manager offers several pricing options including standalone solutions and an online version which can be tailored to each business. Contact Rent Manager for detailed pricing information.
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