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Rural Billing vs SMART360 Comparison (2026)
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Good recommendations?
Rural Billing
5
53
4
7
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SMART360
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Running a small utility company is easier with Rural Billing. You’ll get the tools you need—without the headaches or hefty price tags of complicated software.
SMART360 automates utility billing for North American water, electric and gas utilities of up to 40,000 accounts. Fewer manual rate errors, recovered revenue and fewer billing disputes: Island Water Authority reached 99% billing accuracy and recovered $3.2M in revenue.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.9
60
5
4
3
2
1
53
7
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
5.0
1
5
4
3
2
1
1
0
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Rhonda B.
City Clerk
Todd C.
Manager, Operator
Rhonda B.
City Clerk
Pros
Not enoughreviews yet
Cons
RITA B.
TOWN CLERK
Monica B.
Village Clerk
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review6 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features21
- ACH Payment Processing
- Activity Dashboard
- Alerts/Escalation
- Asset Lifecycle Management
- Asset Tracking
- Auditing
- Automatic Backup
- Benchmarking
- Billing & Invoicing
- Billing Rate Management
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Cost Tracking
- Customer Database
- Customer Management
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Visualization
- Database Support
- Dispatch Management
- Electronic Payments
- Equipment Maintenance
- Expense Management
- Fixed Asset Management
- For Electricity
- For Natural Gas
- For Trash
- For Water
- Historical Reporting
- Inventory Management
- Maintenance Management
- Maintenance Scheduling
- Meter Data Management
- Metered Billing
- Mobile Access
- Monitoring
- Non-Metered Billing
- Online Payments
- Payment Collection
- Payment Reminders
- Penalty/Cut-Off Processing
- Preventive Maintenance
- Progress Tracking
- Rate Management
- Real-Time Reporting
- Recurring/Subscription Billing
- Refund Management
- Reporting & Statistics
- Routing
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Transaction History
- Usage Tracking/Analytics
- User Management
- Work Order Management
- Workflow Management
- Workforce Management
- Total features60
- ACH Payment Processing
- Activity Dashboard
- Alerts/Escalation
- Asset Lifecycle Management
- Asset Tracking
- Auditing
- Automatic Backup
- Benchmarking
- Billing & Invoicing
- Billing Rate Management
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Cost Tracking
- Customer Database
- Customer Management
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Visualization
- Database Support
- Dispatch Management
- Electronic Payments
- Equipment Maintenance
- Expense Management
- Fixed Asset Management
- For Electricity
- For Natural Gas
- For Trash
- For Water
- Historical Reporting
- Inventory Management
- Maintenance Management
- Maintenance Scheduling
- Meter Data Management
- Metered Billing
- Mobile Access
- Monitoring
- Non-Metered Billing
- Online Payments
- Payment Collection
- Payment Reminders
- Penalty/Cut-Off Processing
- Preventive Maintenance
- Progress Tracking
- Rate Management
- Real-Time Reporting
- Recurring/Subscription Billing
- Refund Management
- Reporting & Statistics
- Routing
- Self Service Portal
- Support Ticket Management
- Third-Party Integrations
- Transaction History
- Usage Tracking/Analytics
- User Management
- Work Order Management
- Workflow Management
- Workforce Management
Integrations
- Total integrationsN/A
- Stripe Payments
- Total integrations1
- Stripe Payments
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