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BOSS811 vs SMART360 Comparison (2026)
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Good recommendations?
Overview
BOSS811 and BOSSDig deliver cloud-based 811 ticket management, utility locate, and damage prevention software for utilities, municipalities, telecom, fiber, water/wastewater, electric cooperatives, and pipeline operators to streamline workflows, compliance, and field operations.
SMART360 automates utility billing for North American water, electric and gas utilities of up to 40,000 accounts. Fewer manual rate errors, recovered revenue and fewer billing disputes: Island Water Authority reached 99% billing accuracy and recovered $3.2M in revenue.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
79
5
4
3
2
1
65
12
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
5.0
1
5
4
3
2
1
1
0
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Matthew M.
Distribution Superintendent
Matthew M.
Distribution Superintendent
Felix V.
Process analyst
Pros
Not enoughreviews yet
Cons
Jake C.
Superintendent of Public Works
James H.
IT Administrator
David A.
IT Manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features72
- 3D Imaging
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Auditing
- Automatic Backup
- Benchmarking
- Billing & Invoicing
- Billing Rate Management
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Cost Tracking
- Customer Database
- Customer Management
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Database Support
- Dispatch Management
- Drag & Drop
- Electronic Payments
- Equipment Maintenance
- Expense Management
- Field Mapping
- Fixed Asset Management
- For Electricity
- For Government
- For Natural Gas
- For Oil & Gas
- For Trash
- For Water
- GIS Integration
- Generative AI
- Geocoding
- Geographic Maps
- Geolocation
- Geotargeting
- Historical Reporting
- Image Management
- Incident Management
- Internet Mapping
- Interoperability
- Inventory Management
- Labeling
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Map Creation
- Map Sharing
- Meter Data Management
- Metered Billing
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Location
- Non-Metered Billing
- Offline Access
- Online Payments
- Payment Collection
- Payment Reminders
- Penalty/Cut-Off Processing
- Performance Metrics
- Preventive Maintenance
- Progress Tracking
- Rate Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recurring/Subscription Billing
- Refund Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Route Optimization
- Routing
- SMS Messaging
- Scheduling
- Self Service Portal
- Service Request Management
- Statistical Analysis
- Support Ticket Management
- Task Management
- Third-Party Integrations
- Transaction History
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Work Order Management
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features60
- 3D Imaging
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Auditing
- Automatic Backup
- Benchmarking
- Billing & Invoicing
- Billing Rate Management
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Cost Tracking
- Customer Database
- Customer Management
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Database Support
- Dispatch Management
- Drag & Drop
- Electronic Payments
- Equipment Maintenance
- Expense Management
- Field Mapping
- Fixed Asset Management
- For Electricity
- For Government
- For Natural Gas
- For Oil & Gas
- For Trash
- For Water
- GIS Integration
- Generative AI
- Geocoding
- Geographic Maps
- Geolocation
- Geotargeting
- Historical Reporting
- Image Management
- Incident Management
- Internet Mapping
- Interoperability
- Inventory Management
- Labeling
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Map Creation
- Map Sharing
- Meter Data Management
- Metered Billing
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Location
- Non-Metered Billing
- Offline Access
- Online Payments
- Payment Collection
- Payment Reminders
- Penalty/Cut-Off Processing
- Performance Metrics
- Preventive Maintenance
- Progress Tracking
- Rate Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recurring/Subscription Billing
- Refund Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Route Optimization
- Routing
- SMS Messaging
- Scheduling
- Self Service Portal
- Service Request Management
- Statistical Analysis
- Support Ticket Management
- Task Management
- Third-Party Integrations
- Transaction History
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Work Order Management
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations2
- Esri ArcGIS
- Google Maps
- Stripe Payments
- Total integrations1
- Esri ArcGIS
- Google Maps
- Stripe Payments
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