IT Management

A Guide to IT Management Software Pricing Models

Apr 5, 2022

If you are a small business, investing in IT management software might be over your budget. This guide to pricing models will help you figure out what can work for your business and your budget.

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Baljeet KaurMarket Research Specialist
A Guide to IT Management Software Pricing Models

IT departments are a pillar of today's businesses, and they rely on IT hardware, software, and data to support their operations. If you've ever experienced difficulty with the IT systems in your business, you know the significance of an effective and efficient systems management plan. IT management software tools help organizations manage IT assets and processes.

According to Gartner, IT operations management software is a set of connected tools that are focused on three specific areas of IT operations: delivery automation, performance analysis, and experience management. The software categories that align with these three focus areas include IT asset management, IT management, and IT service management.

If your business is in the market for one of these tools, you know that purchasing software can be daunting—especially if you're on a small budget, but still need to find a tool that will meet all your software requirements.

We’ve put together this comprehensive guide to help you compare the price of top-rated IT management tools. You’ll learn how these tools are licensed and priced (including the pricing of top systems), and the full scope of IT management software’s pricing range. Ultimately, this will help you find the ideal product that fits your budget.

How is IT software priced?

Pricing for IT software depends on a variety of factors, including number of users, amount of storage, advanced features, implementation fees, customization, services, and the type of product you need.

Below are a few questions that can help you specify your business needs, which may further help you figure out the total cost.

  1. How many users/technicians/agents/devices need to access this software?

  2. How do you classify your business—small, medium, or enterprise?

  3. Which software features does your business require: basic (e.g., asset tracking, maintenance, and reporting) or advanced (e.g., purchase orders, scheduled services, and custom integrations)?

  4. Which pricing model best suits your business type—subscription-based or a long-term deal?

  5. Would free or open source software work for your business needs?

  6. Are there any installation and training fees associated with your software?

  7. Does the software offer any add-ons (for example, an extra network device that might cost around $12 - $15 per month) and do you need any of them?

What type of pricing models are used in the IT management software market?

A one-time purchase fee is not the typical software pricing model. With the emergence of digital connectivity, the cloud, and the software-as-a-service (SaaS) model, software vendors offer more flexible pricing models. Let's take a look at each of them.

  • Monthly user subscriptions: This pricing model is common in cloud-based SaaS models, where you pay per user, per month. It’s a great pricing option for small businesses with limited users. These plans typically define user levels such as administrator, manager, technician, and operator. Each user level has access to a certain set of features. This pricing option also uses a tiered pricing approach—you will pay higher prices for advanced software features.

  • Monthly subscriptions: These also use the tiered pricing strategy for different feature levels. This pricing model differs from the monthly user subscription in that it has a flat rate for a defined amount of users. You can upgrade to a larger number of users by paying an increase in your monthly fee. In some instances, these plans have an option for unlimited users for large organizations. It’s a good pricing option for larger organizations with a large number of employees.

  • Perpetual license pricing model: This type of pricing model is popular with large businesses that have sufficient IT resources and infrastructure to install the software on their own server. This allows for an unlimited amount of users and workspaces. This option is often more customizable.  The license fee is always higher than a subscription fee and usually doesn’t include software upgrades. There are also few vendors that offer cloud-based perpetual licenses.

  • Freemium model: If your IT budget can’t accommodate IT software, you can try free tools to manage your project workload without burning a hole in your pocket. This option, when available, will allow you to use a tool's basic features. However, to make use of the full set of features, you need to upgrade to a paid version of the software.

You also need to consider additional costs when investing in IT software. These additional fees are often overlooked but are also very important to understand so you know the total cost of ownership of the tool.

  • Add-on costs: You will have to pay an additional price for any extra modules or features that you want on top of the base product.

  • Data migration fee: Ask your vendor about the cost of transferring your data to your new system.

  • Training fees: If you feel that you need training for your new software, you may have to pay extra for training provided by the vendor. This can include webinars, how-to videos, or customized training specifically for your workforce.

  • Maintenance and upgrades: Ask your IT vendor about maintenance and support services and whether they are included in your price, or have to be purchased separately.

  • Hardware and IT: If you need any additional enhancements to your existing infrastructure so that you can implement the software, you might need to pay extra. For instance, you may need to upgrade individual hardware such as PCs and laptops.

There are hundreds of IT management tools available, which makes choosing a tool an intimidating process, even for IT professionals. But not to worry— we've created price comparison tables to highlight how IT products in different categories stack up against each other in terms of starting prices, free trials, and free versions— allowing you to compare these products all in one place. Please see the methodology at the bottom of the page for information on how these products were chosen.

1. IT asset management software

IT asset management (ITAM) software helps businesses with maintenance history, user permissions, acquisition budget forecasting, and software license compliance. The core or basic functionalities include asset tracking, inventory management, and reporting.

How much does IT asset management software cost?

IT asset management software starts as low as $21 and can go as high as $75 for a single user, per month. For more users and advanced features, IT companies can expect to pay $75+ per month.

Here’s a snapshot of some popular IT asset management products:

cost-of-popular-it-asset-management-software

The products in the above table are arranged in alphabetical order. The pricing included in this table is for the entry-level/lowest-priced offering (discounted pricing not considered) found on vendor websites as of March 1, 2022. The cost of these IT service management software products may vary based on the number of users or other factors.

2. IT management software:

What it is:

IT management software provides the tools and processes for controlling and monitoring computer networks, including: operating systems, applications, network devices, security measures, mainframes, access control systems, web services, and databases. Organizations use IT management applications to manage activities across their systems, evaluating capacity, user activities, software inventory and installation, server availability, and virus or malware protection. The core or basic functionalities include alerts/notifications, a dashboard, and IT reporting.

How much does IT management software cost?

IT management software starts as low as $19 and can go as high as $104 for a single user per month, while a one-time license fee starts at around $245. For more users and advanced functionalities, IT companies can expect to pay $104+ per user, per month or a $1,987 one-time license fee.

Here’s a snapshot of some popular IT management products:

cost-of-popular-it-management-software

The products in the above table are arranged in alphabetical order. The pricing included in this table is for the entry-level/lowest-priced offering (discounted pricing not considered) found on vendor websites as of March 1, 2022. The cost of these IT management software products may vary based on the number of agents, technicians, or other factors.

3. IT service management software:

What it is:

Information technology service management (ITSM) software helps IT organizations design, create, deliver, support, and manage the end-to-end delivery of IT services to customers, either internally or externally. The core or basic features of the software includes incident management, bug tracking, ticketing, and knowledge management.

How much does IT service management software cost?

IT service management software cost starts as low as $10 and can go as high as $104 for a single user per month, while a one-time license fee starts at around $120. For more users and advanced functionalities, IT companies can expect to pay $104+ per user per month or a $1,987 one-time license fee.

Here’s a snapshot of some popular IT service management products:

cost-of-popular-it-service-management-software

The products in the above table are arranged in alphabetical order. The pricing included in this table is for the entry-level/lowest-priced offering (discounted pricing not considered) found on vendor websites as of March 1, 2022. The cost of these IT service management software products may vary based on the number of agents, technicians, or other factors.

If some of these popular tools work for your budget and you want to learn more, check out the software catalogs on GetApp to compare features and read genuine user reviews for these products, and over 100 other similar products:

Methodology

We selected the 10 products with the highest ratings and publicly available pricing information to feature in this article. We summarized publicly available pricing sources including vendor websites as of March 1, 2022, beginning with the entry-level/lowest-priced offering (not including discounted pricing) for a software category. As always, your company’s specific needs may differ and final pricing will vary.

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About the author

Baljeet Kaur

Market Research Specialist
Hey there, I’m Baljeet Kaur👋. I’m a Market Research Specialist at GetApp. I bring you insights about choosing the right software and technology for your business. I studied at Chandigarh Business School and have been working as a Research Analyst since 2017. Home base: Gurugram, India; Two things about me: I love dancing and enjoy trying different dishes; The tech trend I think you should keep an eye on 👀: AR and its user experience in industries such as retail, gaming, design and modeling.
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