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GetApp’s Integration Leaders in Live Chat Software

Jan 4, 2023

Find live chat software products that integrate best with other apps.

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Baljeet KaurSr Market Research Specialist
GetApp’s Integration Leaders in Live Chat Software

What we'll cover

Software integrations form an indispensable part of the IT strategy of most businesses. Not only do they foster seamless information flow between applications, but they also boost process efficiency, increase data visibility, and consolidate disparate information sources.

When it comes to integration potential, all software solutions aren’t created equal. Some tools are clear winners and can integrate with a variety of solutions, while others integrate with only a handful.

Analyzing products specifically for their integration capabilities can be labor-intensive. To save you time, we compiled a report to help you access relevant integration data for live chat software.

With this report, we want to help you find a live chat tool with strong user-reported integration capabilities. We analyzed integration data for some of the highest-rated products on the market and compiled our findings into this report. (View the complete selection methodology for these products at the bottom of this page.)

Integration Leaders in live chat software

GetApps-Integration-Leaders-in-Live-Chat-Software-scatterplot

*Analysis accurate as of November 2022

The Integration Leaders grid above showcases products with the highest integration scores based on user reviews on GetApp. (See the complete report methodology at the bottom of this page.)

On the grid, products are arranged in increasing order of their overall ratings (bottom to top) and integration scores (left to right). That means products higher up on the grid have higher overall ratings, and products toward the right have higher integration scores. Therefore, products in the top right zone of the grid rank higher in overall ratings as well as integration scores compared to other products on the grid.

Most common app integrations

It can be challenging to figure out which tools a software product integrates with. Software providers may not explicitly mention this information on their product websites, or that information may be buried on a webpage.

In this section, we look at the specific integration capabilities of GetApp’s live chat Integration Leaders.

For these top-rated products, we’ve built a matrix table that shows which apps users most commonly say they integrate with each product. This allows you to compare how well our live chat Integration Leaders play with popular apps such as Slack, Jira, Microsoft Teams, HubSpot CRM, Pipedrive, ActiveCampaign, Aircall, Freshdesk, and Zendesk Suite. We’ve divided these apps into the three categories that surfaced most often in user reviews: productivity, CRM, and customer service.

  • Productivity: The table below highlights productivity tools that integrate with the products featured in our live chat Integration Leaders report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Slack, Jira, Google Workspace, Microsoft Teams, and Zoom Meetings are the productivity solutions most commonly integrated with live chat software and, therefore, have been used for comparison.

  • CRM: The table below highlights popular CRM tools that integrate with the products featured in our live chat Integration Leaders report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Salesforce Sales Cloud, HubSpot CRM, Zoho CRM, ActiveCampaign, and Pipedrive are the CRM solutions most commonly integrated with live chat software and, therefore, have been used for comparison.

  • Customer service: The table below highlights popular customer service tools that integrate with the products featured in our live chat Integration Leaders report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Zendesk Suite, Aircall, Freshdesk, Stella Connect, and Salesforce Service Cloud are the customer service tools most commonly integrated with live chat software and, therefore, have been used for comparison.

*Analysis accurate as of November 2022

GetApps-Integration-Leaders-in-Live-Chat-Software-table-1
GetApps-Integration-Leaders-in-Live-Chat-Software-table-2
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Product profiles of Integration Leaders in live chat

Let’s dive deep into the profile of each Integration Leader to better understand their integration scores, what users say about them, the cloud platform they’re hosted on, and more.

*Analysis accurate as of November 2022

  • Integration score: 3.73

  • Open API: Yes

  • Hosted platform: AWS

  • Integration platforms: Zapier, Integrately

User review excerpts

To help you understand how reviewers feel about tawk.to’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.”

“I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk.”

“It gives you the ability to talk live without having to integrate or download any software because it's right in the browser. It does exactly what it says it does, but that's where the benefits end.”


*Analysis accurate as of November 2022

  • Integration score: 3.52

  • Open API: Yes

  • Hosted platform: Google Cloud

  • Integration platforms: Zapier

User review excerpts

To help you understand how reviewers feel about LiveAgent's integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“Easy to use software, and I like all the features that they have. Most importantly, social media integration, hybrid ticket stream, department system, and automated ticket distribution.”

“Google Maps API integration is good and helps visualize where my customers are (geographically). Team transfer is good, specially the ability to note information for agents only.”

“The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.”


*Analysis accurate as of November 2022

  • Integration score: 3.52

  • Open API: Yes

  • Hosted platform: NA

  • Integration platforms: Zapier

User review excerpts

To help you understand how reviewers feel about Tidio’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.”

“The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities.”

“We love how easily it integrates with WordPress and how relatively easy it was to install.”


*Analysis accurate as of November 2022

  • Integration score: 3.31

  • Open API: Yes

  • Hosted platform: NA

  • Integration platforms: Zapier, PieSync, Pabbly Connect, Integromat, Integrately

User review excerpts

To help you understand how reviewers feel about EngageBay’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“One place to track all leads and their communication. Easy integration with Twilio for voice and SMS and provides for 2-way texting (many others don't).”

“The platform is very easy to use while integration to our daily operations was very smooth.”

“I love using a multiform that can manage all of my data and daily functions in the one place without having to sync and integrate multiple platforms using third party service providers.”


*Analysis accurate as of November 2022

  • Integration score: 3.17

  • Open API: Yes

  • Hosted platform: NA

  • Integration platforms: Automate.io, Tray.io, Zapier

User review excerpts

To help you understand how reviewers feel about LiveChat’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“This product is fairly easy to use and integrate for your business. It has a knowledge base feature and option to chat on demand or respond to tickets at a later time.”

“It makes me very easy to give them support. Its website integration is very easy and can be easily done by anyone.”

“It looks great, I love the interface but the most I like it's I could integrate with other tool and gmail.”


*Analysis accurate as of November 2022

  • Integration score: 2.89

  • Open API: No

  • Hosted platform: AWS

  • Integration platforms: Zapier

User review excerpts

To help you understand how reviewers feel about Intercom’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:

“We can integrate all of the systems we use that can automate a lot of our support needs and can provide our customers with quick access to our internal support.”

“Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.”

“Our developer team really liked the integration of this software : it was very easy to do. The notification system is also working very well.”


Report methodology

Integration Leaders reports highlight top-ranked products based on ratings from end users. Products are scored on two dimensions: integration score and overall rating.

1. Integration score is calculated based on the sentiment of user reviews that describe a product’s integration capabilities, based on our proprietary assessment.

2. Overall rating score is calculated based on the overall user ratings for each product. Newer ratings are weighted more heavily.

Data sources include approved user reviews, public data sources, and data from technology vendors. Please refer to the GetApp Community Guidelines for more information.

To be eligible for inclusion in a category, a product must meet the following criteria:

  • Have at least 20 unique product reviews published on GetApp within 24 months of the start of the research process for a given report.

  • Achieve a minimum normalized overall rating (as of November 2022).

  • Have at least 10 unique product reviews that discuss the quality of that product’s integrations with other products.

  • Achieve a minimum positive sentiment score for reviews that describe integrations based on our proprietary assessment.

  • Show evidence of offering required functionality as demonstrated by publicly available sources, such as the vendor’s website.

The matrix table shows each product’s integrations with the most commonly-integrated apps cited by user reviews. This table is supplemental; its data do not factor into a product’s qualification for, scores in, or placement on the Integration Leaders chart.

The data used in the matrix table was collected from user reviews; software users disclose the various apps they integrate each product with. Individual integration capabilities were not evaluated by the GetApp team. The data is believed to be accurate at the time of publication as it is shared by software users like you, but readers should note that vendors will continue to expand and change the integrations they offer over time. Our reports will be updated periodically, but will not change in real time, so new integrations reported in new user reviews may not be reflected in this report post-publication.

The review excerpts provided are based on what users liked about the integration functionality/ability of the product within 24 months of the start of the research process for a given report. Review excerpts are passages extracted from longer reviews written by verified reviewers. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. We are only highlighting excerpts with the highest positive sentiment scores in this document.

Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates. Excerpts are not edited for clarity or grammar.

Note: At GetApp, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.

We conducted this analysis based on reviews and ratings data as of date. In order to present the most up-to-date information, the product cards above show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.

The full text of the reviews excerpted are from published reviews on GetApp.com for the associated products on the date this content was published. GetApp makes no guarantee that the reviews will remain posted for the entire period this report is active.

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About the author

Baljeet Kaur

Sr Market Research Specialist
Baljeet Kaur is a senior market research specialist at GetApp, providing insights about choosing the right software and technology for small and medium businesses. She is inspired by how technology is changing our daily lives, in the smallest and biggest of ways. She enjoys getting creative in the kitchen and trying out different restaurants/cuisines with friends and family.
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