SimplePractice for Occupational Therapy: What OT Reviews Say on GetApp (2027)

SimplePractice is one of the most-reviewed options in the occupational therapy (OT) software category on GetApp. It combines scheduling, clinical notes, billing, telehealth, and a client portal. For occupational therapy (OT) practices, the key question is whether its templates, progress tracking, billing setup, and plan tiers fit the way the practice works.

I reviewed 2,825+ SimplePractice reviews, looking closely at feedback from OT, pediatric OT, and related therapy practices. I also checked the recurring themes against SimplePractice’s current plans and features to show where reviewers see a fit, where they report trade-offs, and what to check before choosing a plan.

GetApp rating, reviews, and pricing as of October 2026.

Occupational therapists and pediatric OT reviewers on GetApp generally describe SimplePractice as easy to learn and flexible for documentation. They highlight customizable intake forms and templates, secure client messaging, quick support, and a mobile app that helps therapists document outside a clinic. Some mention wanting more detailed progress-note and re-evaluation tracking.

To see how individual OT and pediatric OT professionals describe these aspects, here is what a few of them wrote in their SimplePractice reviews on GetApp.

Many GetApp reviewers point to ease of use first, followed by scheduling and reminders, documentation and templates, and having everything in one platform. Telehealth and the client portal also earn regular mentions, and some reviewers say clients find reminders and telehealth access simple.

The quotes below show how individual reviewers describe these strengths in their own words.

Some reviewers describe areas where SimplePractice took extra setup or did not fully match their workflow. Most of these comments are tied to a plan tier, a practice type, or a product version that may have changed, so the most useful question is whether the plan you are considering covers what you need.

Here is how reviewers describe these areas in their own words.

The takeaway for OT and pediatric practices: if documentation flexibility matters, look at Essential or Plus rather than Starter, and use the trial to build one or two of your own note types before committing.

Many GetApp reviewers call SimplePractice quick to pick up, and several credit responsive support when questions come up. Some mention a learning curve in the first weeks, most often around billing setup and reports, and describe it as manageable.

What SimplePractice offers to help new users, based on its own documentation:

Here is how reviewers describe getting started with SimplePractice.

For an OT practice, the practical test during the trial is to set up one or two of your own note types, send an intake form, and run a sample claim, since those are the areas reviewers most often mention taking time.

Many GetApp reviewers describe billing and claim submission as straightforward once set up, including invoicing clients and recording insurance payments. Some mention that claim and ERA (electronic remittance advice, the insurer's payment report) setup took extra attention, and some say they would like quicker or more personal support access.

Here is how that lines up with current billing and support options:

Practices that bill insurance regularly may find the optional Insurance Navigator worth a look if they want phone access to specialists. Practices that bill clients directly may use SimplePractice mainly for scheduling, notes, and invoicing.

These quotes show how reviewers describe billing and support in their own words.

Many GetApp reviewers describe SimplePractice as good value for an all-in-one platform, while some, particularly solo and very small practices, mention that cost became a consideration after plan or pricing changes. Because plans and fees have changed over the years, the best comparison is against today's pricing.

Here is what a month can look like in practice, using current vendor pricing. These are illustrations, not quotes, and your actual cost depends on claim volume and add-ons:

Other costs to factor in: a $20 annual AMA fee per clinician, card processing at 3.15% + 0.30, and optional add-ons such as NoteTaker (35/month per clinician) or Care Aide ($59/month). New customers who subscribe in the first 7 days of the trial may get 50% off the first 3 months, which is a promotion that can change.

Here is how reviewers describe price and value in their own words.

For a small OT practice, the main plan decision is usually between Starter and Essential. Starter keeps the monthly cost down, and Essential unlocks fully customizable notes, reminders, and secure messaging, which many OT reviewers mention valuing.

Both suit small therapy practices, and the better fit depends on how you bill and how much documentation flexibility you need. This comparison uses each vendor's current pricing and plan documentation, since reviewers rarely mention Jane App directly.

In short, SimplePractice charges per electronic claim and offers a 30-day free trial, while Jane App uses a flat insurance billing add-on and a demo account instead of a trial. Practices that bill clients directly may weigh Jane App's integrated fax and phone support on every plan, and practices that bill insurance often weigh per-claim pricing. Test both with one of your own pediatric note templates before deciding.

Neither choice is right for every practice. Use trial or demo with one of your real pediatric note templates before deciding.

Reviewers do not describe regret as a single pattern, but a few considerations come up often enough to plan around: choosing a plan that matches your documentation needs, cost growing as add-ons and claims accumulate, time spent building templates, and whether the platform fits a growing group practice. Most of these can be tested before you commit.

Here is how reviewers describe cost and fit in their own words.

Based on GetApp reviews and SimplePractice's current plans, SimplePractice tends to suit therapy practices that want scheduling, notes, billing, and telehealth in one place and are comfortable learning a single system.

If you are comparing options, start with the questions that matter most to your practice: how you bill, how many therapists you have, and how flexible your notes need to be. Then test your own workflow during the free trial.

Q1. What do occupational therapists say about SimplePractice in user reviews?

Many OT and pediatric OT reviewers on GetApp describe SimplePractice as easy to learn, with customizable intake forms and documentation templates, and a mobile app that helps community-based therapists document on the go. Some mention wanting more detailed progress-note and re-evaluation tracking. These reviews span several years, so features and plans may have changed.

Q2. Is SimplePractice good for pediatric occupational therapy?

SimplePractice has an OT-focused page covering notes, templates, and billing, and some pediatric OT reviewers praise its documentation and value. Some pediatric practices say they build their own templates to match their evaluation and treatment formats. A trial run with your own note formats is the best way to check fit.

Q3. Jane App vs. SimplePractice for a small pediatric OT practice?

Both suit small practices. SimplePractice offers a 30-day free trial, $0.39-per-claim electronic billing, and fully customizable templates on Essential and Plus. Jane offers a demo account instead of a trial, a flat insurance billing add-on, integrated fax, and phone support on all plans. Fit depends on whether you bill insurance, how many therapists you have, and which documentation features matter most.

Q4. How much does SimplePractice cost for an OT practice?

Plans for a solo practice are $49 (Starter), $79 (Essential), and $99 (Plus) per month. Electronic claims, card processing, an annual AMA fee, and optional add-ons are extra, so your total depends on claim volume and the add-ons you choose.

Q5. Does SimplePractice have a free plan or free trial?

SimplePractice does not have a free plan, but it offers a 30-day free trial with no credit card required.

Q6. Which OT platforms handle therapist onboarding and the learning curve well, based on user reviews?

For SimplePractice, many GetApp reviewers call it intuitive, and some mention a learning curve in the first weeks, especially around billing setup. SimplePractice provides a Help Center and product tutorials. Jane App also provides an onboarding call and free data import. Reviews alone do not rank platforms, so compare using each vendor's trial or demo.

Q7. What do OT practices regret about their practice management software?

Reviewer feedback points to a few considerations: choosing a plan that fits (for example, Starter's limited templates), costs that grow with add-ons and claims, time spent building specialty templates, and whether the platform fits a growing group practice. A trial and a plan-by-plan feature check help avoid surprises.

Q8. Does SimplePractice support insurance billing for OT?

Yes. It supports electronic claim filing, automated ERA recording, CMS-1500 forms, and claim rules. The optional Insurance Navigator adds benefit verification and access to insurance specialists. Some reviewers mention ERA and clearinghouse setup, so complete payer enrollment early.

Q9. Can SimplePractice handle a group OT practice with multiple therapists?

Yes, on the Plus plan, which adds team members, roles and permissions, group appointments, and an admin calendar. Some group-practice reviewers describe billing and multi-provider friction, and some of that feedback may predate current plan features.

Q10. Is SimplePractice HIPAA compliant?

SimplePractice states that it is HIPAA compliant and offers a published Business Associate Agreement (BAA).

Q11. What extra fees come with SimplePractice?

Beyond the plan fee, there are electronic claims at $0.39 each, manual mental health coverage checks at $0.15 each, card processing at 3.15% + $0.30, a $20 annual AMA CPT fee per clinician, and optional add-ons such as Note Taker, Care Aide, ePrescribe, or Insurance Navigator.

Q12. Does SimplePractice have telehealth and a mobile app?

Yes. Telehealth and the client portal are included on all plans, and there are iOS and Android apps. Reviewers have praised the app for documenting away from the clinic.

Q13. What do you lose on the Starter plan?

Starter does not include secure messaging, most appointment reminders (telehealth reminders are included), fully customizable note templates, group appointments, team members, or analytics. It suits practices that need the basics and want to keep the monthly cost low.

Q14. Can I import client data when switching from another system?

SimplePractice lists client and data import among its features. Confirm what your plan covers and how your current system exports data before you switch.

Q15. Can I use SimplePractice for group OT sessions?

Group appointments and group telehealth for up to 15 clients are included in Plus, or available as a $20 per month add-on on Essential.

Is SimplePractice the right fit for your occupational therapy practice

Across 2,825+ SimplePractice reviews on GetApp, reviewers consistently praise how easy it is to learn, how flexible its notes and intake forms are, and how scheduling, telehealth, and billing sit in one place. The trade-offs some reviewers describe mostly depend on plan tier, practice type, and how costs grow with a practice, which is why checking Starter, Essential, and Plus against your own workflow matters.

For therapy practices evaluating SimplePractice, the clearest next step is a practical one: start its 30-day free trial, build one of your own evaluation or progress note templates, and send one intake form before you choose a plan.

SimplePractice may suit solo and small OT practices that want scheduling, notes, billing, and telehealth in one system. Before choosing a plan, check that its documentation and billing workflows match your practice, and account for claims and add-on costs.