AutoServe1 Features

AutoServe1

Auto repair inspection tool

4.52/5 (44 reviews)

AutoServe1 Feature Summary

  • Report templates
  • Speech recognition
  • Failed inspection tracking
  • Code enforcement
  • Photos in reports
  • Vehicle tracking
  • VIN decoder
  • Automatic notifications
  • Communication management
  • Configurable workflow
  • Customizable reporting
  • Customizable templates
  • Email notifications
  • Estimating
  • Image library
  • Photo albums
  • Process control
  • Progress tracking
  • Quote management
  • Real time notifications
  • Records management
  • SMS integration
  • Status tracking
  • Task scheduling
  • Video support
  • Workflow management
  • Activity dashboard
  • Work history
  • Visual analytics
  • Customizable categories
  • Drag & drop interface
  • Custom fields
  • Filtered views
  • Graphical data presentation
  • IVR / voice recognition
  • Inspection management
  • Customizable approvals
  • Performance management
  • Performance reports
  • Job scheduling
  • Customer experience management
  • Graphical workflow editor

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Competitor Feature Comparison

AutoServe1 Feature Reviews

25 reviewers had the following to say about AutoServe1's features:

Neel Saha

PBS integration has allowed for ease of use and adoption for our dealership.

2018-04-02

Pros

Providing customers with a report card has increased transparency of repair work to our customers and has modernized our vehicle report card delivery for our dealership.

Cons

More integration opportunities are available and hopefully in the pipeline. Current integration is limited to pushing of Service/Repair Orders. Future updates hopefully open up two way integration with PBS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Etienne Bourgoin

Very customer friendly. Very efficient

2018-04-02

Pros

Acknowledgement when the customers see their reports. We tAke time to complete thw estimAte and when the customer saw it, we called them.

Cons

Not linked with my POS. (Costar) .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
JAY PRATT

EXPERIENCE IS GREAT EASY TO USE CUSTOMERS LIKE THE REPORT

2018-04-02

Easy to use and it gives you a great report to review with the customer

Pros

This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle

Cons

I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Don Friesen

Using this inspection tool has increased our "close" rate significantly.

2018-04-02

Tremendous improvement in customer communications.

Pros

Being able to "see" when the report recipient is opening the report is invaluable.

Cons

Somewhat slow to implement recommendations and modifications to the software overall and not allowing each shop to create their own message template for the report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
James McDermott

It's tough to make the transition but very worth it in the end

2018-03-30

Transparent.

Pros

The customers always remark about how well explained the process is.

Cons

There are a few things that we would like to see added in the future ie. A online training/Assistant so new techs would be able to check for guidance. ( This would be added at shop level, so would be shop specific.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Kelly

Love all the features , just wish it was faster.

2018-04-02

Pros

Customers really do like that feature. Also like the way you can change the categories

Cons

Sometimes very slow, wish it was integrated to our work orders so you send estimate with DVVI report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
josh winner

Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.

2018-03-29

Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them.

Pros

Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.

Cons

Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chad Everson

Ever since signing up with AutoServe1 the experience has been exceptional!!

2017-07-13

Improved communication and trust with our customers. Improved inspections with pictures.

Pros

Customers love it! The ease of use is top notch!

Cons

There are some features when printing a report that could use updating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John McGoey

love it

2018-03-29

sales

Pros

The whole idea of this package, it puts my shop ahead of the curve in my area and customers love it.

Cons

can not speak to customers directly it would make things easier to get a go ahead for worked checked out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cyle Hershey

Easy to use and the customers really like getting the reports.

2018-03-29

Pros

Being able to send pictures with reports is a huge plus it shows the customer why we are recommending something.

Cons

If possible to to have a check list that can be responded to giving me what the customer approved or declined.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michael Thompson

Easiest inspection software that I have used

2016-06-06

The biggest plus is that it integrates with my shop management software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from AutoServe1


Thanks for trying it out Michael

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Steve Oke

Very good overall, ocaissional slow downs cause some frustrations

2018-04-05

Pros

The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Cons

One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joseph Holzhauser

Good tool. Customers do like it. Does have some quirks to it.

2018-03-29

Verification at the end

Pros

Tracks use of the system to know if it is used properly by manager and technicians.

Cons

Sometimes it takes longer to send data to counter, my wifi signal is good, even though it is easy to use I would like it to be able to do more changes if I make a mistake on vehicles from my end, rather than calling in for support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Thibault

We have been using AS1 for 6 months and the customer feedback has been very positive.

2018-04-05

Pros

Also the ease of use, the ability to attach photos and video and the report the customer receives.

Cons

Would like to be able to change the message the customer gets when the report is texted and would like to be able to copy individual items from the inspections when building a new inspection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary Fowler

A lot of what I would call glitches, but you get what you pay for.

2018-03-30

It is easy to make administration changes.

Pros

We also like the way RO Writer interfaces with the pads.

Cons

Sometimes system goes down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
carlo sabucco

Heavy user of the product and it's performed very well for what we expected.

2018-03-29

Higher sales in leak related repairs.

Pros

Clean look, easy to use for customers. Visually set up well.

Cons

Some competitors have more functions working and lesser price. little complicated for full tie in to the service packages in Protractor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Curtis Avery

Overall the program is easy to use and it is very easy to tailor the inspections to our business nee

2018-04-09

Increased maintenance sales, positive feedback from customers, helps communication between technician and advisors.

Pros

Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance

Cons

Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Lagan

We love the concept, it makes selling jobs so much easier. I would not want to be without it

2018-04-04

professionalism, increase sales, customer satisfaction

Pros

It changed the way we do things here, gave us a 30% increase in ave w.o. Customer satisfaction is up and It makes us look very professional.

Cons

If I have to sit there with a customer on the phone while I wait for this to load one more time than I will reluctantly switch to a new service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
David Adkins

The way to be Transparent with your customer

2016-06-06

The best thing about Autoserve1 is that the program is simple to use, and simple for the customer to understand.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Bjorklund

Great electronic inspection software

2018-04-02

Improved inspection connections with the customer.

Pros

I feel the best feature is the ability to text color photos, videos and inspection form directly to the customer.

Cons

I think it would be best to get the customers approval for receiving text messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
James Houpt

Awesome product. Our customers love that they can see videos and pictures of their vehicles needs.

2018-03-29

better customer communications.

Pros

we have our own inspection in the program that lets us do levels of inspection depending on what we find as the customers needs come up.

Cons

Only one small issue with viewing the pictures from the desk top. Some times we do not see picture from one of our desk tops but they are viewable at another. Auotserve is trying to address this issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Hutten

Clear, Concise & User Friendly - Customer's Love it!

2018-04-02

Pros

Being able to let the customers see the vehicle quickly and easily in real time and having full transparency.

Cons

Improvement needed on past recommendations - there should be a way for it to automatically recall the last mentioned items at the next inspection time and if they had been done since then, then they can be checked off right away when selected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Saxe

Great sales tool. Helps out customers to better understand the services they need.

2018-03-29

Pros

Ability to attach pictures and video to help customers understand what they need.

Cons

If there are internet problems, the system is not functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Zack Kramschuster

Autoserve has given our shop the ability to show our customers exactly what the technicians see.

2018-04-05

This is a great communication line and better trust builder.

Pros

The ability to capture pictures and video from our vehicle inspections it's a huge step forward in being able to gain customers' trust.

Cons

Being exclusively internet based means a down server will cripple this system, so be prepared to have a backup plan in place

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Dew

Great Value, Easy to Use!

2018-04-02

Higher ARO, more customization, more transparency for the customer.

Pros

The software is easy to use, provides a great amount of information for both the customer and the adviser, and, if used correctly, can bump ARO significantly.

Cons

Sometimes photos do not load at all. Easy workaround: use a cellphone to take photos/complete the initial inspection, then move to a desktop computer to finalize notes and other observations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more