AutoServe1 Features

AutoServe1

Auto repair inspection tool

4.43/5 (44 reviews)

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Accounting Integration
Activity Dashboard
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CRM
Calendar Management
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Commenting/Notes
Communication Management
Configurable Workflow
Confirmation/Reminders
Contact Database
Credit Card Processing
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Customizable Branding
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Estimating
Event Management
For Salons and Spas
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Group Scheduling
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Inspection Management
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Room Booking
SMS Messaging
SMS Reminders
Scheduling
Search/Filter
Service History
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Status Tracking
Task Scheduling
Template Management
Third Party Integrations
VIN Decoder
VIN Lookup
Video Support
Visual Analytics
Web Forms
Website Integration
Work History
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API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Class Scheduling
Client Database
Client Portal
Client Profiles
Commenting/Notes
Communication Management
Configurable Workflow
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customer Experience Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Dispatch Management
Drag & Drop
Electronic Payments
Email Management
Estimating
Event Management
For Salons and Spas
Forms Management
Gift Card Management
Graphical Workflow Editor
Group Scheduling
HIPAA Compliant
IVR / Voice Recognition
Image Library
Inspection Management
Inventory Management
Job Scheduling
Maintenance Scheduling
Membership Management
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Payments
Patient Management
Payment Processing
Performance Management
Performance Metrics
Practice Management
Process Control
Progress Tracking
Quotes/Estimates
Real Time Notifications
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Room Booking
SMS Messaging
SMS Reminders
Scheduling
Search/Filter
Service History
Social Media Integration
Status Tracking
Task Scheduling
Template Management
Third Party Integrations
VIN Decoder
VIN Lookup
Video Support
Visual Analytics
Web Forms
Website Integration
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Class Scheduling
Client Database
Client Portal
Client Profiles
Commenting/Notes
Communication Management
Configurable Workflow
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customer Experience Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Dispatch Management
Drag & Drop
Electronic Payments
Email Management
Estimating
Event Management
For Salons and Spas
Forms Management
Gift Card Management
Graphical Workflow Editor
Group Scheduling
HIPAA Compliant
IVR / Voice Recognition
Image Library
Inspection Management
Inventory Management
Job Scheduling
Maintenance Scheduling
Membership Management
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Payments
Patient Management
Payment Processing
Performance Management
Performance Metrics
Practice Management
Process Control
Progress Tracking
Quotes/Estimates
Real Time Notifications
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Room Booking
SMS Messaging
SMS Reminders
Scheduling
Search/Filter
Service History
Social Media Integration
Status Tracking
Task Scheduling
Template Management
Third Party Integrations
VIN Decoder
VIN Lookup
Video Support
Visual Analytics
Web Forms
Website Integration
Work History
Work Order Management
Workflow Management
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AutoServe1 Feature Reviews

25 reviewers had the following to say about AutoServe1's features:

Neel S.

PBS integration has allowed for ease of use and adoption for our dealership.

2018-04-02

Pros

Providing customers with a report card has increased transparency of repair work to our customers and has modernized our vehicle report card delivery for our dealership.

Cons

More integration opportunities are available and hopefully in the pipeline.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Etienne B.

Very customer friendly. Very efficient

2018-04-02

Pros

Acknowledgement when the customers see their reports. We tAke time to complete thw estimAte and when the customer saw it, we called them.

Cons

Not linked with my POS. (Costar) .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
JAY P.

EXPERIENCE IS GREAT EASY TO USE CUSTOMERS LIKE THE REPORT

2018-04-02

Easy to use and it gives you a great report to review with the customer

Pros

This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle

Cons

I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
josh w.

Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.

2018-03-29

Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them.

Pros

Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.

Cons

The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Don F.

Using this inspection tool has increased our "close" rate significantly.

2018-04-02

Tremendous improvement in customer communications.

Pros

Being able to "see" when the report recipient is opening the report is invaluable.

Cons

Somewhat slow to implement recommendations and modifications to the software overall and not allowing each shop to create their own message template for the report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy W.

Autoserve1 has been a great fit for my shop

2018-04-03

I like being one of the only shops in my area to offer AS1.

Pros

Transparency with customers. Accountability with my technicians and my service writer.

Cons

Doesn't integrate with my point of sale software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul K.

Love all the features , just wish it was faster.

2018-04-02

Pros

Customers really do like that feature. Also like the way you can change the categories

Cons

Sometimes very slow, wish it was integrated to our work orders so you send estimate with DVVI report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michael T.

Easiest inspection software that I have used

2016-06-06

The biggest plus is that it integrates with my shop management software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from AutoServe1


Thanks for trying it out Michael

Read more
Mark T.

We have been using AS1 for 6 months and the customer feedback has been very positive.

2018-04-05

Pros

Also the ease of use, the ability to attach photos and video and the report the customer receives.

Cons

Would like to be able to change the message the customer gets when the report is texted and would like to be able to copy individual items from the inspections when building a new inspection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Chad E.

Ever since signing up with AutoServe1 the experience has been exceptional!!

2017-07-13

Improved communication and trust with our customers. Improved inspections with pictures.

Pros

Customers love it! The ease of use is top notch!

Cons

There are some features when printing a report that could use updating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
carlo s.

Heavy user of the product and it's performed very well for what we expected.

2018-03-29

Higher buy in for sales that should be an easy sale. Transparency to the customer.

Pros

Clean look, easy to use for customers. Visually set up well.

Cons

Some competitors have more functions working and lesser price. little complicated for full tie in to the service packages in Protractor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve O.

Very good overall, ocaissional slow downs cause some frustrations

2018-04-05

Pros

The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Cons

Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Cyle H.

Easy to use and the customers really like getting the reports.

2018-03-29

Pros

Being able to send pictures with reports is a huge plus it shows the customer why we are recommending something.

Cons

If possible to to have a check list that can be responded to giving me what the customer approved or declined.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
John M.

love it

2018-03-29

sales

Pros

The whole idea of this package, it puts my shop ahead of the curve in my area and customers love it.

Cons

can not speak to customers directly it would make things easier to get a go ahead for worked checked out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mo B.

this is one the best investments I could have done for my shop

2018-04-05

It make the sale a lot easier

Pros

user friendly for the tech and my customers, easy to change the format and tailored to your needs

Cons

not be able to get help quickly when leave massages most of the time I will not get a massage till few days

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt M.

I think the software is great!

2017-07-21

Pros

I like the fact that you can clearly communicate the condition of the car so no information is left out.

Cons

So if your sales team can't make the sale, and the techs don't make the proper recommendations, then it's pretty much useless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick C.

This time with the software is the best I have seen and used especially if you're a protractor user.

2018-03-29

Pros

The integration into protractor, Power goes into the back of protractor into the inspection form to make it easy to bring jobs on to the work order.

Cons

It would be nice if you could log into the jobs in the time clock in protractor actually works. Plus the two way communication with texting would be a great bonus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Gary F.

A lot of what I would call glitches, but you get what you pay for.

2018-03-30

It is easy to make administration changes.

Pros

We also like the way RO Writer interfaces with the pads.

Cons

The names of the advisors and technicians always need to be changed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike L.

We love the concept, it makes selling jobs so much easier. I would not want to be without it

2018-04-04

professionalism, increase sales, customer satisfaction

Pros

It changed the way we do things here, gave us a 30% increase in ave w.o. Customer satisfaction is up and It makes us look very professional.

Cons

If I have to sit there with a customer on the phone while I wait for this to load one more time than I will reluctantly switch to a new service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph H.

Good tool. Customers do like it. Does have some quirks to it.

2018-03-29

Verification at the end

Pros

The ability to show customers more detail. Tracks use of the system to know if it is used properly by manager and technicians.

Cons

Sometimes it takes longer to send data to counter, my wifi signal is good, even though it is easy to use I would like it to be able to do more changes if I make a mistake on vehicles from my end, rather than calling in for support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Curtis A.

Overall the program is easy to use and it is very easy to tailor the inspections to our business nee

2018-04-09

Increased maintenance sales, positive feedback from customers, helps communication between technician and advisors.

Pros

Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance

Cons

Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Betsy M.

One way integration is tough especially since other companies are figuring it out

2018-05-18

Pros

The layout of services viewed by the customer is very user friendly.

Cons

one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ray D.

Drive your ARO's through the roof!

2016-06-07

They can file the Autoserve1 report in email files to easily maintain their fleet.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from AutoServe1


Thanks for being a great customer Ray.

Read more
David A.

The way to be Transparent with your customer

2016-06-06

The best thing about Autoserve1 is that the program is simple to use, and simple for the customer to understand.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aaron B.

Great electronic inspection software

2018-04-02

Improved inspection connections with the customer.

Pros

I feel the best feature is the ability to text color photos, videos and inspection form directly to the customer.

Cons

I think it would be best to get the customers approval for receiving text messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more