Easy to access customer service and easy to use features make this a great experience.
It's easy for us to train and use. It was worth every penny spent to upgrade to this software. There are advanced features that we couldn't get with any other similar programs.
So far I haven't found any real issues that are a problem.
Thank you very much for your feedback. We definitely appreciate it!
Likelihood to recommend: 9/10
Overall, we continue to be impressed with ARI. I am sure there are functions that we are not even using yet. Each day we learn how to maximize the system for our needs. If you have a question, the company is very quick to respond and they provide clear and concise instructions for what you are asking. Data entry is very easy and quick for adding a new customer, then adding associated vehicles as well as transition from an estimate to a job card to an invoice. Invoices email clean so long as you use the app. Avoid the desktop for this. We have several large fleets and we find the information is easy to access to multiple vehicles. You are able to quickly locate prior work as well as inspection reports. We do believe that it would be more efficient if inspections were not separate and could be associated with the vehicle under the customer somehow versus through another icon in the app but it is working as is also. We have not used the diagnostics portion yet because we work on most heavy truck but looking forward to how this may improve diagnostics for light vehicles.
Because we are a mobile vehicle repair business, we love the functionality of ARI. Job cards can be created while a tech is en route and the tech will have access to the job card before arrival to a job. The tech can then update the job card as necessary. This is a very intuitive and fluid process. We rolled ARI out on cell phones and it is working excellent!
We are still learning how to utilize the reports functions so that we are not feeling like we have to keep track of revenue, expenses, and taxes elsewhere. There are several reports however there is no single report that will give you all of this at a glance. You are able to export each report which is helpful!
Thank you for your feedback.
We're happy to let you know that you can now attach Inspections to JobCards, just as you've recommended.
Working on better reporting!
Likelihood to recommend: 10/10
Estimating and invoices along with profit calc
Buggy, certain makes and models not available...cant text or send estimates or invoices from desktop. Manually have to enter almost everything
We are pleased to inform you that you can now send emails from the desktop version. As for unavailable makes and models, we've updated our database recently.
Please update the app to the latest version and let us know if everything works!
Likelihood to recommend: 2/10
Great until I realised it’s an absolute pain to use if you rely on PCs daily
Designed for the Auto field, additional boxes for vehicle info
The lack of PC comparability, I’m not interested trying to use other “apps” to make this work on my PC. Look at the Billdu software I can use this on my Tablet, IPad and PC, just login and off I go no additional apps required.
Are you referring to our Windows version of the Web version?
You can access ARI from any device using the browser. However, for comfort, we also offer a Windows program that you can install on your PC, but it's not mandatory.
Likelihood to recommend: 0/10
I just love this features on this program very easy to use very informative to the customer and very professional format
The only thing I would like to see what this program is being able to change a estimate into a job iog
Thank you for your review. Actually, there is a way to change an invoice into a JobCard; all you need to do is open up the respective invoice, go to More Options, and select "Change Invoice into JobCard". Save!
Likelihood to recommend: 10/10
ARI is offered across three pricing plans, outlined below. A free trial of the product is also available.
-Pay Once: $350 one time