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AutoServe1 Reviews

Reviews summary

Pros

They say pictures are worth a thousand words (and they are), but the videos are fantastic (show a picture of a worn ball joint - VIDEO!). We also deal with a great number of fleet customers.

Ray D.

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Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance.

Curtis A.

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Improved communication and trust with our customers. Improved inspections with pictures.

Chad E.

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Cons

We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle.

Steve O.

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I talked to Auto Serve about it and they didn't seem to think it was a problem.

Mark M.

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I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software.

JAY P.

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Overall rating

4.4

(44)

5

4

3

2

1

26

14

2

1

1

91%
positive reviews
94%
would recommend this app

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44 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.

Reviewed 3 years ago

Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question

Pros

The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.

Cons

Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very good overall, ocaissional slow downs cause some frustrations

Reviewed 3 years ago
Pros

The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Cons

Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less. We have trouble with buy in from our techs on performing the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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One way integration is tough especially since other companies are figuring it out

Reviewed 3 years ago
Pros

The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small.

Cons

one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Autoserve1

Reviewed 5 years ago

It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We have enjoyed using Autoserve1 for the past 4 years

Reviewed 3 years ago

We get to open doors that people think are always closed.

Pros

The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.

Cons

That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EXPERIENCE IS GREAT EASY TO USE CUSTOMERS LIKE THE REPORT

Reviewed 3 years ago

Easy to use and it gives you a great report to review with the customer

Pros

This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle

Cons

I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Value, Easy to Use!

Reviewed 3 years ago

Higher ARO, more customization, more transparency for the customer.

Pros

The software is easy to use, provides a great amount of information for both the customer and the adviser, and, if used correctly, can bump ARO significantly.

Cons

Connection issues using Samsung Tablets provided by Autoserve1; if the tablet is not in an extremely strong wi-fi zone, it takes forever to load photos and notes. Sometimes photos do not load at all. Easy workaround: use a cellphone to take photos/complete the initial inspection, then move to a desktop computer to finalize notes and other observations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Awesome AutoServe1

Reviewed 5 years ago

We have been with AutoServe1 for over 3 years and our business has grown a lot with the help of AutoServe1. They have listened to what we need from them and are always looking to make the product better for us while always keeping the customer #1.

Pros

It is appealing to the eye, easy to use for both the shop and the customer.

Cons

Nothing if we have ever had a problem or a new idea they have taken care of it .

Vendor response

Thanks for your support Bryan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Heavy user of the product and it's performed very well for what we expected.

Reviewed 3 years ago

.2 hrs per RO increase. Higher sales in leak related repairs. Higher buy in for sales that should be an easy sale. Transparency to the customer.

Pros

Protractor software tied together. Tech support is excellent. Clean look, easy to use for customers. Visually set up well.

Cons

Some competitors have more functions working and lesser price. little complicated for full tie in to the service packages in Protractor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall the program is easy to use and it is very easy to tailor the inspections to our business nee

Reviewed 3 years ago

Increased maintenance sales, positive feedback from customers, helps communication between technician and advisors.

Pros

Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance

Cons

Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Very seemless product once your team has got used to the process.

Reviewed 3 years ago
Pros

The ability to share the information with our clients. The ability to send images and video files. They are continually inproving the software. They just added a texting feature.

Cons

Just like most software it has some glitches from time to time. The learning process is a bit tough as it does add time to your inspections. But with practice it gets better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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cust. love it

Reviewed 3 years ago
Pros

the ability to show cust what is wrong with there car.they like the transparence to be able to see pic. and video of the things that are wrong with there car

Cons

no cons for software. cust like it and it is easy to use for techs and it works great. we have had some issues wher it has gone down and took some time to get back on line to be able to use again

Overall Rating
  • Ease of use
  • Features

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Customers love it, techs love it after the initial hurdle of adapting to a new process

Reviewed 3 years ago
Pros

Our ability to show customers what is actually going on with their car, the shop has visual proof to back up their diagnostics/inspection recommendations and not have it questioned at a later date.

Cons

Can be unreliable at times affecting workshop productivity, pictures can be missing once the inspection has been finished

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great system, customers really like as well.

Reviewed 3 years ago
Pros

Access to inspections and picture for review as well as history inspections. It's not always possible to inspect problems while the car is on the hoist so pictures are great.

Cons

Having to switch from service advisor to technician and back. Mostly when trying to open an inspection and then finish.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I think the software is great!

Reviewed 4 years ago
Pros

I like the fact that you can clearly communicate the condition of the car so no information is left out.

Cons

The software is only as good as the people using it. So if your sales team can't make the sale, and the techs don't make the proper recommendations, then it's pretty much useless.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and integrates with Protractor well

Reviewed 3 years ago
Pros

Building customer trust. Offers transparency for our clients. Ease of use for the technicians. Easy to sell additional services and repairs.

Cons

The only complaint I have is there is something wrong with the way the review looks to the client. I have had quite a few 0 star reviews but the comments are always positive. I talked to Auto Serve about it and they didn't seem to think it was a problem.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good tool. Customers do like it. Does have some quirks to it.

Reviewed 3 years ago

Verification at the end

Pros

The ability to show customers more detail. Tracks use of the system to know if it is used properly by manager and technicians.

Cons

Sometimes it takes longer to send data to counter, my wifi signal is good, even though it is easy to use I would like it to be able to do more changes if I make a mistake on vehicles from my end, rather than calling in for support

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Easy to use and the customers really like getting the reports.

Reviewed 3 years ago
Pros

Being able to send pictures with reports is a huge plus it shows the customer why we are recommending something. It builds trust with the customer. The techs find it easy to use and as service advisor I like that I can customize inspections to meet our customers needs.

Cons

I wish there was a way to attach the estimate for the work needed. If possible to to have a check list that can be responded to giving me what the customer approved or declined. That is really to only con, other than some software issue here and there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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gives customers a professional experiance

Reviewed 3 years ago

more acceptance to recommended services by our clients

Pros

technicians enjoy using it, saves all the wasted paper from the old way we use to do it, they like taking photos more now

Cons

the building of inspections could be more user friendly, if they had a drop down list that we could build with redundant comments, findings etc would make building them, like a library to choose from

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Autoserve1 has been a great fit for my shop

Reviewed 3 years ago

I like being one of the only shops in my area to offer AS1. That's one reason why I'd hesitate to recommend this to other shops in my area.

Pros

Transparency with customers. Accountability with my technicians and my service writer. Improved communication.

Cons

When down, although infrequent, it's hard to go back to paper. Occasionally slow. Doesn't integrate with my point of sale software.

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  • Customer support

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Great sales tool. Helps out customers to better understand the services they need.

Reviewed 3 years ago
Pros

Easy to use. Ability to attach pictures and video to help customers understand what they need. Helps us to stand out over other shops not using digital inspections. Has a very clean and professional layout.

Cons

Sometimes have problems with transferring orders from Mitchell software. If there are internet problems, the system is not functional.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Clear, Concise & User Friendly - Customer's Love it!

Reviewed 3 years ago
Pros

Being able to let the customers see the vehicle quickly and easily in real time and having full transparency.

Cons

Improvement needed on past recommendations - there should be a way for it to automatically recall the last mentioned items at the next inspection time and if they had been done since then, then they can be checked off right away when selected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Autoserve has given our shop the ability to show our customers exactly what the technicians see.

Reviewed 3 years ago

This is a great communication line and better trust builder.

Pros

The ability to capture pictures and video from our vehicle inspections it's a huge step forward in being able to gain customers' trust. All the information we need to share is easily sent via text or email and allows the customer to review their vehicle needs with visual proof before a service advisor contacts them.

Cons

Being exclusively internet based means a down server will cripple this system, so be prepared to have a backup plan in place

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Using this inspection tool has increased our "close" rate significantly.

Reviewed 3 years ago

Tremendous improvement in customer communications.

Pros

Pictures are worth a thousand words. Being able to "see" when the report recipient is opening the report is invaluable.

Cons

Somewhat slow to implement recommendations and modifications to the software overall and not allowing each shop to create their own message template for the report.

Overall Rating
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Very customer friendly. Very efficient

Reviewed 3 years ago
Pros

Acknowledgement when the customers see their reports. We tAke time to complete thw estimAte and when the customer saw it, we called them. So they already know what we are talking about

Cons

Not linked with my POS. (Costar) . It would be wondurful to link autoserve1 with our Pos so it will be easier to search in thw histoey

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