CAKE POS vs Harbortouch POS

Restroworks

Toast POS

SpotOn

Restroworks powers 25,000+ restaurants worldwide with a cloud-based platform combining POS, inventory, kitchen automation, kiosks, and analytics, helping restaurant brands streamline operations, gain real-time insights, and scale efficiently.

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs and improve customer experience

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Owner

The equipment was faulty when received and the company couldnt fix it.

Terrible, have had to call several times for them to complete simple task and still not done after a week.

Customer service has been amazing, every time I call or email my questions or problems are handled quickly and with a knowledgeable customer service rep.

Admin Manager

Above all the support we get from the staff.

CAKE's restaurant solutions are designed to meet the unique needs of your restaurant. Simple, intuitive and cost friendly.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Barcode Recognition

Barcode/Ticket Scanning

Bar Tab Management

Billing & Invoicing

Cash Management

Clock In/Out

Contact Database

Contact Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Categories

Customizable Reports

Customizable Templates

Data Import/Export

Delivery Estimate

Delivery Management

Delivery Tracking

Discount Management

Dynamic Pricing

Electronic Payments

Electronic Signature

Email Marketing

Employee Management

Food Delivery Dispatching

For Bakeries

For Bars/Clubs

Forecasting

For Restaurants

Geographic Maps

Geolocation

Gift Card Management

Inventory Control

Inventory Management

Inventory Tracking

Kitchen/Menu Management

Labor Cost Calculator

Labor Cost Reporting

Live Tracking

Location Tracking

Loyalty Program

Menu Builder

Mobile Access

Mobile Alerts

Mobile Booking

Mobile Payments

Multi-Channel Marketing

Multi-Location

Nutrition & Ingredient Labels

Offline Access

Online Ordering

Online Payments

Online Reservations

Order Entry

Ordering Automation

Order Management

Order Processing

Order Scheduling

Order Tracking

Payment Processing

Performance Metrics

Point of Sale (POS)

Point of Sale (POS) Integration

Price/Margin Management

Product Catalog

Production Management

Promotions Management

QR Codes

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Receipt Management

Recipe/Formula Costing

Reporting/Analytics

Reporting & Statistics

Reservations Management

Restaurant POS

Sales History

Sales Management

Sales Reports

Sales Tax Management

Sales Trend Analysis

Separate Checks

SMS Messaging

Split Checks

Status Tracking

Stock Management

By industry, CAKE POS reviewers are most commonly professionals in restaurants (56%). The most frequent use case cited by reviewers is restaurant POS (75%).

Users and use cases

Most reviewers indicate that CAKE POS offers affordable pricing, which they find appealing for small businesses. Some users appreciate discounted integrations and reasonable equipment financing, but some reviewers feel add-ons and extra devices can become expensive.

Value for money

CAKE POS is a restaurant POS solution with key features that include reporting/analytics, sales reports, payment processing, and more.

Proprietary

CAKE POS

Web-based

Linux

iPad

Windows

Chromebook

Square Point of Sale

Clover

TouchBistro

Lightspeed Retail

Revel Systems

Lightspeed Restaurant

Epos Now

Skytab POS

Harbortouch POS

Essentials

Plus

Costly and rigid payment structure

61% of reviewers feel negative about Cake’s payment and fee structure. Users express dissatisfaction with recurring monthly fees, additional charges for features, and the inability to integrate third-party payment options. They mention that delayed deposits and extra costs for faster payments impact cash flow and vendor payments. Reviewers also find the lack of flexibility in splitting checks or accepting partial payments inconvenient. Many say that these financial constraints and rigid policies make it harder for small businesses to manage expenses and adapt to customer needs.

Frequent processing issues

Started out great but the recent missed credit card deposits are alarming and there seems to be a breakdown in communication internally.

Business Manager

credit card integration, can only integrate credit cards processed through cake.  

69% of reviewers feel negative about Cake’s credit card processing. Users report frequent problems such as delayed deposits, malfunctioning card readers, and incompatibility with certain banks or gift cards. They express frustration with being required to use Cake’s designated processor and mention that technical issues can disrupt business operations. Many reviewers highlight difficulties tracking credit card transactions, lack of flexibility in choosing providers, and concerns about high or unclear processing fees. Some users indicate that these challenges have caused financial stress and added inefficiencies to their payment workflows.

Consistently user-friendly design

What I love most about this software is that it is super user friendly.  

President

We liked the product because it is extremely user friendly.

97% of reviewers feel positive about Cake’s user interface. Users consistently describe the interface as user friendly, making it easy for staff at all experience levels to navigate and operate the system. They appreciate the straightforward design, which reduces confusion and accelerates training. Reviewers note that the interface supports efficient workflows and minimizes mistakes, contributing to smoother operations. Many say that the clear and accessible layout is a key factor in their satisfaction, as it allows them to focus on serving customers rather than troubleshooting software.

Quick, stress-free training

owner

It is really easy to navigate through and even servers who have never used cake before need very little or no training to use.

100% of reviewers feel positive about Cake’s training and learning curve. Reviewers appreciate that the system is intuitive and easy to pick up, allowing staff to learn quickly with minimal instruction. They find that both new hires and experienced team members adapt rapidly, often requiring little to no formal training. Users say resources like videos and webinars are helpful, and they value being able to run practice sessions before going live. Many indicate that the straightforward setup and navigation make onboarding efficient, reducing downtime and making transitions smoother for their businesses.

Intuitive everyday operations

99% of reviewers feel positive about Cake’s ease of use. Users report that the system is simple to operate, with a clear layout and intuitive controls that streamline daily tasks. They find programming, reporting, and making changes straightforward, even for those with limited technical experience. Reviewers appreciate being able to manage settings remotely and highlight that the software’s design minimizes errors and saves time. Many mention that both front-of-house and back-office functions are accessible and easy to understand, helping them run their businesses more efficiently.

From the restaurant management aspect cake meets every need we have, from credit card processing, davo for tax management, the cake pop hand held device is awesome!

I don’t like that the cutoff time for next day funding for credit cards is at 9:00PM because we close our restaurant at 9:30PM.

The integration for online ordering and delivery apps need work.

The interface because it’s very intuitive. And the support is pretty good too. And they offered me pretty good rates for merchant services.

General Manager CO-Owner

Not being able to have the rewards portion without upgrading my old units. Once I got the new units I will have to start with the rewards again.

Office Assistant

I also don't like the fact that I can't separate when I do reports comparing Mondays through the year versus like say Sundays through the year I want to be able to compare days

What really stands out is how quickly she answers my calls—it's as if I have my very own personal assistant!

I’ve been very satisfied with the ease of use for the employees.the availability to access from anywhere on any devices is amazing.

Her warm demeanor makes every interaction pleasant, and her expertise is evident as she addresses my concerns with ease.

They will up your rate before sending new equipment.

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There are a few things I wish it had - like notifications that the customer has arrived for curbside pickup.

The inventory tracking was set up more for food industry, not for retail SKUs.  

The payment cube can be touchy with tap to pay cards and devices.

It did not have a scanner built in, items had to be searched for and clicked on.

So easy to use for table orders, payments, etc. to say I am very happy with the Cake team and the software would be an understatement!!

No SIM Card Availability For "On The Go" or Mobile Businesses.

Google doesn't allow me to setup my order link.

I'm 61 years old and was able to set up our store with little instruction. When I did need help, the customer service was always outstanding.  

I can’t think of anything I do not like besides not having an app to view my analytics from my phone

The Boss

I have used some of the other POS systems this is by far the easiest I have dealt with I did my own menu and installed everything myself.

I talked to rep ([sensitive content hidden]) the other day because we had a online ordering glitch that he needed to refer to the next level.  

It kicks it out saying we're closed or unable to accept orders.

General Manager 

I love the mobile access, which allows me to view & edit timesheets & menu from home

President and CEO

sensitive content hidden] as my Sales / Help rep.  She has been part of the team day one.  

General Manager

The only thing I wish Cake had, is a feature to help us with calculating our food cost numbers through the POS system.

Continuous Improvement Specialist

The pos is great, the orderpad is junk the kiosk needs work but okayish

Bookkeeper

I’m Able to see and print all reports .

The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects

Sous chef

The customer service people (most of the time) are so helpful with whatever to need

The over all is easy to navigate.  just a couple glitches.   but once they explained it made since.  

We had tried other systems and Cake was just the easiest to use and train employees on.  

It is a serious pain though whenever we upgrade.  

Very knowledgeable as to why we would benefit from different products.  

They work hard to understand my problems.  

Administrative Assistant - Payroll clerk

sensitive content hidden] called me this morning to check and make sure that the problem was taken care of!  Outstanding!!

Would like a "best sellers" screen as a home screen, would also like the extra fee features to be able to default to off and have employees use it as needed.

CAKE POS vs Harbortouch POS Comparison (2026)

CAKE POS

Harbortouch POS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives