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GrubHub vs Instacart Comparison (2026)

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GrubHub

Instacart

Overview

Grubhub is a takeout and delivery software for corporates and restaurants to build food orders, manage payments, and track delivery on a digital platform. It helps manage large orders and its distribution, scheduling recurring requests, generating monthly invoices, and setting up guidelines.

Instacart is a food delivery platform designed to assist grocery stores and shoppers with online ordering and delivery tracking processes related to multiple products such as beverages, office supplies, seafood, and more. Customers can add items to cart, communicate with their shoppers in real-time, and order products based on their zip code.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No screenshots yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

3.99

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

131

Value for money

Ease of use

Features

Customer support

56%

would recommend this app

4.0

Value for money

Ease of use

Features

Customer support

58%

would recommend this app

Pros

“The platform is familiar to many users, making it easy for customers to order, and it can generate incremental sales during slower periods when managed strategically.”

Johnathan D.

Owner

“I am able to view different restaurants around me and find whatever I am craving”

Annie M.

Physician Assistant

“Even when you try to be nice about the order being incorrect the most you'll get is a $5 or $10 coupon if you can wade through to the manager.”

Jim C.

CEO

Pros

“Product is easy to use and I know the costs of my cart up front and can select exactly what I want in the quantity I want and where I can get the products.”

Sheri P.

HSE Manager

“Unlike other software shopping programs I've used that will give you a substitution and the lowest price as the original item you had asked for or Whichever price is best they will go with.”

David P.

Maintenance

“I had on a couple of occasions a shopper missed an item or didn't deliver something on time and they refunded my order with no questions asked.”

Alex K.

TMS Solutions Manager

Cons

“High commission and service fees substantially reduce margins, and restaurants are often held financially responsible for issues beyond their control, such as driver delays, app errors, or customer disputes.”

Johnathan D.

Owner

“Sometimes the app doesn't allow me to select no ice in my drinks or when I go to order online the app freezes”

Daniel R.

Founder

“Commission fees are high, and when problems occur, restaurants often carry the financial burden.”

Johnathan D.

Owner

Cons

“Overpriced but did help during Covid. After Covid we had numerous horrible experiences culminating in Instacart voiding our history to prevent us from exposing what their shoppers did to us against their policy and Instacart failure to address shopper deception expressed above.”

Cathleen M.

CEO

“The cost to me is an additional delivery feeof $7.99, an additional service fee of $2.49, plus tip, $3.00I summation: Shopper lied, then customer service (after four attempts),asked me to spend $13.48 more for their mistake.”

Patrick C.

“There is no easy way to compare the prices shown on Instacart with the in-store prices.”