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Instacart Logo

Instacart

Food delivery platform for grocery stores and shoppers

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Instacart Reviews

Overall rating

4.4

/5

39

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.57/10

Reviews by rating

Pros and cons

I was housesitting, and able to finally use instacart. The app is very easy to use, the customer service was great, and I loved the real time tracking and messaging with the driver.
It has a good variety of nearby groceries and they are very good about live updates on order statues and about unavailable items and substitutes that would be needed.
Just started using Instacart but I definitely am a fan. I like that there are so many stores available.
Other than the charges for delivery and service fees which being a paid member of Instacart you pay cheaper fees and don't pay for delivery fees if a paid member.
Sometimes there are items that are missed on the list and there is nothing mentioned about it. Other times I have said not to substitute items and there were substitutions made.
There customer service is ineffective and I'll never trust this business again. I've already deleted the app.
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39 reviews

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