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OptimoRoute
4.6
(153)

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OptimoRoute Pricing, Features, Reviews and Alternatives

OptimoRoute product overview

Price starts from

39

/user

Per month

What is OptimoRoute?

OptimoRoute helps field service and delivery businesses provide stand-out service. Using sophisticated algorithms, OptimoRoute plans and optimizes routes in a matter of seconds. Underneath a simple interface, there is an endless supply of tricks, features, and shortcuts that flex to your unique needs and workflows. Use what you want. Ignore everything else. Scale-up, scale down, try new features as your business grows.

Key benefits of using OptimoRoute

OptimoRoute’s logistics optimization software helps field service and delivery businesses provide stand-out service. Whether you do 10 or 1000 stops or service appointments a month, OptimoRoute’s logistics optimization software saves time, cuts costs, and frees up resources to grow your business. Over 3000 businesses across food delivery, retail and distribution, field service, waste management, and more rely on us for scalable routing and scheduling solutions.

All you need to plan your first route is a list of addresses. Upload a CSV, text, or Excel file to get started, and OptimoRoute will plan and optimize your routes in a matter of seconds.

Going a step further, OptimoRoute can factor in specific needs like custom delivery windows, assigning technicians to jobs, and desired start or endpoints. OptimoRoute customers reduce time spent planning routes by up to 80%.

No matter your unique routing challenge, logistics needs, or existing workflows, OptimoRoute makes it easy to get going. Underneath a simple interface, there is an endless supply of tricks, features, and shortcuts that ensures OptimoRoute can flex to meet your needs, including:

Weekly Planning - Schedule ahead to keep your team moving.

Accurate real-time ETAs - Have confidence in your ETAs. OptimoRoute leverages genuine travel times and actual geographic distances, route plans really do meet the generated schedules.

Real-time Order Tracking - Keep customers up-to-date. Send customizable SMS messages or emails to customers informing them when a driver or technician is scheduled to arrive.

Proof of Delivery - Rest assured. With real-time delivery documentation employees can capture digital signatures, photos & notes in the Mobile App for simplified claims resolution and better customer service.

Mobile-friendly - OptimoRoute is user-friendly and flexible for drivers and service teams who use the app on their iPhone, Android, or tablet. Easily access schedules, navigate while on the road, and track location and job completion.

API Integration - Easily sync your systems with OptimoRoute. A robust, easy-to-use API allows end-to-end integration with your ERP, CRM, POS, FSM, or any other platform.

Like you, we take pride in delivering stand-out customer service. That’s why OptimoRoute offers a 30-day free trial. Take us for a spin and see if the software is a fit. Our team is easily reached by email or phone if you have questions or want a walkthrough of OptimoRoute's features and tricks.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online

OptimoRoute pricing information

Value for money

4.4

/5

153

Starting from

39

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

OptimoRoute features

Functionality

4.4

/5

153

Total features

48

11 categories

Most valued features by users

Third-Party Integrations
Dispatch Management
Reporting & Statistics
Activity Dashboard
Delivery Tracking
Order Management
API
Alerts/Notifications

Functionality contenders

OptimoRoute users reviews

Overall Rating

4.6

/5

153

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.91/10
Rating distribution

5

4

3

2

1

102

42

8

1

0

Pros
The OptimoRoute system is suitable for our small company and will easily expand with our business as we grow. We have been impressed by the system's flexibility with access to a mobile application.
Excellent value for the money - and the existing feature set is still as good as or better than most of the others we looked at.
Experience has been great, the customer notifications has been the highlight of the program.
Cons
When marking as failed, should have a choice of reasons or somewhere to type as to why delivery failed.
One downside, is that it can be difficult to plan multiple routes at once for multiple drivers in the same city by only using the automatic route generator.
I'm not sure that there is anything about the software that I dislike.

Overall rating contenders

KT
AvatarImg

Kam T.

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Game Changer

Reviewed 5 years ago
Pros

The best part about this software is that it works. It does exactly what we need it to do, very happy with this tool.

Cons

Waiting on features like sms to client notification, and customer signatures.

Vendor response

Hello Kam, Thanks for leaving us this review - we appreciate the feedback. Glad to hear that OptimoRoute is a game-changing tool for your business. Just a little more waiting though, because we're working on SMS Realtime Order Tracking and signature capture - stay tuned!

PS
AvatarImg

Pablo S.

Computer & Network Security, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Worth more than the subscription price

Reviewed 5 years ago

I'm doing snow removal from a set of static locations. I am completely unfamiliar with all the streets and these locations. OptimoRoute is my wingman. It reduces my overall driving time, which translates to fuel and maintenance reduction costs.

Pros

I am a recently retired computer geek. I have done a lot of work solving problems for clients. In my retirement I decided, among other things, to drive a snow plow. :) I was handed a textual description of my route and told to get started. With my background (Computer Science degree), I realized that optimizing the route is a typical 'Traveling Salesman' problem. It is *extremely* difficult...

Cons

With any complicated software, there will always be room for improvement: o The Online Help has some outdated examples, typos and is trailing the current feature-set. I don't think it's a big deal because they make it up with the stellar Support. But it will need to be addressed. o The Android app should be enhanced so it can work in Nougat+ split-screen mode: Google Maps in one half of the screen / Android app in the other o The text box when opening up a Support call does not resize - yeah, a minor issue but hey, if I'm picking on this minor issue, we know the software doesn't have major problems right???

Vendor response

Hey Pablo! Love being your wingman! We so appreciate the feedback and we're super glad to hear your transition to professional snowplow driver that much easier!

FL
AvatarImg

Francesco L.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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OptimiRoute not always optimum

Reviewed 3 years ago

Routes are typically longer than stated and not always optimized.

Pros

The promise of the resolution of an ongoing logistics challenge .

Cons

The software regularly gives you optimized routes that go in circles rather than in a logical progression. Moreover the estimated travel time between locations is significantly shorter on the app than the actual stated in the navigation app.

Vendor response

Hi Francesco, Thanks for taking the time to write a review and thanks for letting us know about your concerns and issues. We're very sorry to hear that you've had a subpar experience using our software. We'd love it if you'd give us a chance to make it better. If you've got a minute, you can write to us at support@optimoroute.com so we can work out which solutions are best suited for your company. Hope that helps!

MB
AvatarImg

Monica B.

Facilities Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Well-Designed Flexible Routing System that is a Joy to Use!

Reviewed 5 years ago

The OptimoRoute system is suitable for our small company and will easily expand with our business as we grow. We have been impressed by the system's flexibility with access to a mobile application. The customer service at initial setup was excellent and I haven't needed it since! I am also encouraged that new and valuable features have been added since we began using OptimoRoute, which reflects dedication to continuous improvement in the product.

Pros

Ease of use, specifically the ability to copy customer orders/routes as well as upload them using Excel. Flexibility of routing settings, planning and desktop/mobile application display. The accompanying mobile application is exceptionally stable and easy to use for our technicians. Live service schedule with status. Email notification of arrival feature will be useful for customer communication.

Cons

Wish List - We need additional custom fields to be able to display multiple services within the mobile application (only 5, could use 10). Mobile application does not capture actual start time when technician starts the day by logging in On Duty, which could assist in timekeeping and reduce the need for an additional service. Must log in to send routes to the mobile application daily rather than being able to schedule to send weekly. Currently there is no customer signature capture through the mobile application. Would like to see analytics reports with more detail/display choices instead of basic bar graphs and be able to export all reports.

Vendor response

Hi Monica, Thanks for taking the time to write a review about your OptimoRoute experience! We're glad that you've found a lot to love about our route optimization software. In particular, it's great that you feel you've found a planning solution that will grow with your company. We want to ensure you're getting the most out of OptimoRoute. Please contact our support team at support@optimoroute.com and we'll go over solutions to the issues you've experienced. And - we're working on signature capture, it's almost here!

DD
AvatarImg

Dan D.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Valuable asset for my company

Reviewed 5 years ago

We are a service company and use OptimoRoute on a daily basis to plan and execute runs for our service vehicles. Benefits we have gained are: Enhanced visibility and more accurate planning of daily runs. Ability to provide more accurate ETAs and more easily plan jobs with specific time window requirements. Cost savings from more efficient runs.

Pros

The software is easy to use, easy to set up for use with out existing software, the route planning is very reliable - cost savings from efficient route mapping, Reliable - have had no interruptions to use or crashes, support team is very responsive and helpful.

Cons

Software update notifications - I can't recall seeing any emails or notifications within the software to advise the user when there have been new features or improvements made to the software. I've noticed some changes such as the option to send routes at a specific time instead of straight away. It would be good to be given a list of patch/update changes to see if there is something new available that might be useful.

Vendor response

G'day Dan, Thank you for taking the time to leave a review of your company's experience with OptimoRoute. Fantastic to read about the savings and efficiency gains that our route optimization is giving you! We're working on adding notifications within our software. In the meantime - keep an eye out for our emails and social media updates, where we tell our customers about new features. Best, Pete

OptimoRoute FAQs

Q. What type of pricing plans does OptimoRoute offer?

OptimoRoute has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of OptimoRoute?

OptimoRoute has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does OptimoRoute support?

OptimoRoute supports the following languages:
English


Q. Does OptimoRoute support mobile devices?

OptimoRoute supports the following devices:
Android, iPad, iPhone


Q. Does OptimoRoute offer an API?

No, OptimoRoute does not have an API available.


Q. What level of support does OptimoRoute offer?

OptimoRoute offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat

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