Can better run my store with a reliable frontend system and a backend system that can provide my the information I need to make timely decisions. Every issue has been address and resolved quickly by there friendly support staff. IT Retail offers so much it is hard to learn all the features.
Pros
Reliable, easy to use, Great Support, provides the information I need to make business decisions. Easily adaptable to other third party programs.
Thanks Archie! We're happy you're happy with IT Retail!
Rating breakdown
Likelihood to recommend: 10/10
They did a great job setting me up, and I love the reporting on sales.
Pros
I like that is user friendly, on the backend and front end. A cashier can learn the software really fast. I also like the product lookup which helps the speed at the check stand.
Cons
I am looking forward to the new features, with e-commerce.
Rating breakdown
Likelihood to recommend: 10/10
Being a new business owner, I wasn't sure what to expect from this product. We ran into a few minor glitches here and there, and the staff has been incredibly responsive and has always taken my needs and suggestions into consideration. I love using the software once all the bugs were/are worked out. It's very easy to use. I like the IT Retail site and all the features it offers, like entering the end of day totals, reporting, and the ability to edit the register buttons. I don't intend on changing the product in my business and I look forward to growing our relationship!
Pros
It's easy to use and edit, and the staff goes above and beyond to keep me happy.
Cons
Too many glitches, but once they are worked out this thing will run very nicely.
Hey Valerie,
Thanks so much for your kind words! We've loved working with you so far and look forward to many more years working together!
-Stephen
Rating breakdown
Likelihood to recommend: 8/10
We are an all-organic store based in Riverside and a big source of our revenue is our hot food/drinks section in the store. The problem is that even though we have 2 main registers up front for people to pay at, a lot of people were ordering food/drinks at the deli and then just walking out with it instead of paying. When we heard about Retail NEXT we were excited because we were looking for a system that was lightweight enough to be installed at the deli counter but that could still handle checking out our produce and dry good items. It's really been the perfect fit for us because we already use IT Retail for the main registers and we love the service and the features that we get from them. So far our experience has been great; there have been a few software bugs but the best part about IT Retail is that they are super responsive to all of our problems. If we call them with an issue it's usually a same-day fix and we are back up and running.
Pros
Cloud-based, EMV and EBT, can handle full grocery checkout, easy to use/easy to train on.
Cons
Get better pin pads
Thanks for the review David! We are thrilled that you've had such a good initial experience! And we are working on the pin pads :)
Rating breakdown
Likelihood to recommend: 10/10
Well trained a d experienced supporting members. Easy of use and fast learn how to use it. Recommended.
Pros
Easy of use
Flexible
Cons
None
Thanks Mr. Chung! We have enjoyed working closely with you all as well! Best of luck this new year!
Rating breakdown
Likelihood to recommend: 10/10
Pricing is on a monthly subscription basis, starting from $99 per month.
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