Square Point of Sale Pricing, Features, Reviews & Comparison of Alternatives

Square Point of Sale

iPad & Android point of sale (POS) system

4.66/5 (1,637 reviews)

Square Point of Sale overview

What is Square Point of Sale?

Square Point of Sale is a cloud-based POS solution for use with iOS and Android devices, or Square’s own point of sale hardware. The software allows users to manage customers, transactions, inventory, invoicing, and payments, with additional tools for managing customer loyalty, marketing, employees, and payroll. Square offers magstripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, and Apple Pay.

With Square’s customer directory, users can manage all of their customers in a single location. Key customer information is added automatically to build profiles, and users can search and sort customers to view their purchase histories or send personalized messages directly from their profiles. The Square dashboard allows users to access their sales data from any device, with real-time hourly sales reports for each location, transaction and deposit tracking, and more. The Virtual Terminal enables payment collection through users’ computers, with the ability to key in card details so that no card reader is required.

Square Inventory allows users to manage their inventory from anywhere. Products can be imported via CSV and names, prices, and quantities can be edited at any time. Daily stock alert emails notify users of items with low or no stock, and inventory levels can be exported to printable spreadsheets. Native integrations with Shopventory and Stitch Labs are offered, and users can also create custom solutions using Square’s APIs.
squareup.com

Pricing

Pricing options
Free
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Japan

Supported languages

English, French, Japanese, Spanish
Square Point of Sale screenshot: Cash, card, and gift card payments can be recorded in Square Point of SaleSquare Point of Sale OverviewSquare Point of Sale screenshot: Users can browse through the product library to find products, search for products, or scan product barcodesSquare Point of Sale screenshot: Product costs can also be added manually using the keypadSquare Point of Sale screenshot: Sales tax can be managed and is included in the sale subtotalSquare Point of Sale screenshot: Tips can be added to bills by amount or percentage, and customer signatures capturedSquare Point of Sale screenshot: Full and partial refunds can be issued to customers when necessarySquare Point of Sale screenshot: Users can add discounts, such as frequent buyer or welcome discounts, to the POSSquare Point of Sale screenshot: Digital receipts can be sent by SMS or email, and physical receipts can be printedSquare Point of Sale screenshot: Users can track daily activity and search for individual transactions

Square Point of Sale user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.7
  4.4
Athena Peno, M.B.A.

A huge help when running estate sales

Used monthly for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

Square point of sale has been a great asset allowing us to take card payments not only in person when we run an estate sale but also over the phone for clients who wish to pay their invoices with a card versus a check. The option of a text or email receipt is also very helpful for those who want proof of purchase/payment when we don't have a printer onsite.

Pros
It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Cons
The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jacob Spooner

Square POS offers new and flexible use

Used daily for 6-12 months
Reviewed 2020-04-28
Review Source: Software Advice

Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :) You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too. In terms of switching to square, make sure your existing equipment can be reused .

Pros
Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register. In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Cons
Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Samuel Ball

Easy set easy use for small business

Used daily for 2+ years
Reviewed 2021-02-09
Review Source: Software Advice

I think in this day and age the ability to easily set something up and apply its use almost immediately to keep track of your sales is a blessing.

Pros
I enjoyed the ease of use that Square provided in the initial setup and ease of use.

Cons
This product is one of the few that I do not have any major issues with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tammy Hill

Square Point of Sale

Used monthly for 1-2 years
Reviewed 2018-11-07
Review Source: Capterra

Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.

Pros
I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons
I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Autumn Miller

I love my Square Point of Sale!

Used monthly for 2+ years
Reviewed 2020-11-11
Review Source: Software Advice

My experience with Square Point of Sale has been nothing but positive. It doesn't have any system glitches or any problems.

Pros
I have used Square Point of Sale for over 2 years and it has never disappointed me. I love that the software is easy to use. I have never had to use customer service for any issues I have had because I've never had any. It is very simple to use and it is great for taking customer transactions over the phone. You can type in the card and easily just charge the card. The card swiper is very convenient and attaches to my phone for use anywhere on the go. I also find that it works well with my phones service. I don't have issues with connection that would require me to connect it to wifi. I also like that I am not paying a monthly fee to use the service. Square only takes a little as a transaction fee from each transaction.

Cons
I don't like when it has timed me out when I haven't used the app on my phone for a while and I have to think about what my password is. It's a pain if you are in a hurry and getting ready for an event. I think a fingerprint sign-in would be great to make it faster if you do forget your password and your short on time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Square Point of Sale pricing

Pricing options
Free
Free trial
View Pricing Plans

Square's pricing is simple for businesses of all sizes.
Pay 2.75% per swipe or 3.5% + 15¢ per manually entered transaction

Square Point of Sale features

API
Accounting Integration
Billing & Invoicing
Data Import/Export
Electronic Payments
Invoice Management
Third Party Integration

Accounting Management (223 other apps)
Activity Dashboard (308 other apps)
Audit Trail (171 other apps)
Automatic Notifications (191 other apps)
Compliance Management (243 other apps)
Customizable Reporting (196 other apps)
Expense Tracking (180 other apps)
Financial Analysis (165 other apps)
Invoice Processing (186 other apps)
Multi-Currency (190 other apps)
Real Time Data (170 other apps)
Reporting & Statistics (344 other apps)
Workflow Management (195 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Square Point of Sale

Key features of Square Point of Sale

  • Credit card processing
  • Printable sales reports
  • Accounting system integration
  • Adjustable taxes
  • Discount management
  • Tipping by percentage or custom amount
  • Full & partial refunds
  • Customizable loyalty programs & rewards
  • Manual credit card entry
  • Customer signature capture
  • Receipt printer support
  • Barcode scanner support
  • Digital receipts via SMS or email
  • Cash, check & gift card payment recording
  • Employee permission management
  • Employee clock-in/clock-out
  • Labor hour reporting
  • Multi-location reporting
  • Custom item library
  • Price variations by item
  • Bulk item import
  • Item search
  • Summary reports
  • Cash drawer history
  • Transaction history
  • Offline mode
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Benefits

Payment details for regular customers can be stored, enabling users to charge them at the checkout with the tap of a button.

Payment can be processed from Mastercard, Visa, Discover, and American Express cards, and payment can be taken without an internet connection in offline mode.

Users can enable employee passcodes to control what data each employee is able to access, and all transactions are linked to employees, allowing users to keep track of who is responsible for each sale or refund, and reconcile commissions or tips.

Employees can clock in and out with timecards on the point of sale, with automatic overtime calculation, and hours can be edited by users.

Sales reports can be filtered by location, device, and employee, and revenue-per-labor-hour reports can be generated to identify the most efficient employees.