Square Point of Sale Pricing, Features, Reviews & Comparison of Alternatives

Square Point of Sale

iPad & Android point of sale (POS) system

4.71/5 (1,242 reviews)

Square Point of Sale overview

What is Square Point of Sale?

Square Point of Sale is a cloud-based POS solution for use with iOS and Android devices, or Square’s own point of sale hardware. The software allows users to manage customers, transactions, inventory, invoicing, and payments, with additional tools for managing customer loyalty, marketing, employees, and payroll. Square offers magstripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, and Apple Pay.

With Square’s customer directory, users can manage all of their customers in a single location. Key customer information is added automatically to build profiles, and users can search and sort customers to view their purchase histories or send personalized messages directly from their profiles. The Square dashboard allows users to access their sales data from any device, with real-time hourly sales reports for each location, transaction and deposit tracking, and more. The Virtual Terminal enables payment collection through users’ computers, with the ability to key in card details so that no card reader is required.

Square Inventory allows users to manage their inventory from anywhere. Products can be imported via CSV and names, prices, and quantities can be edited at any time. Daily stock alert emails notify users of items with low or no stock, and inventory levels can be exported to printable spreadsheets. Native integrations with Shopventory and Stitch Labs are offered, and users can also create custom solutions using Square’s APIs.
www.squareup.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Japan

Supported languages

English, French, Japanese, Spanish
Square Point of Sale screenshot: Cash, card, and gift card payments can be recorded in Square Point of SaleSquare Point of Sale OverviewSquare Point of Sale screenshot: Users can browse through the product library to find products, search for products, or scan product barcodesSquare Point of Sale screenshot: Product costs can also be added manually using the keypadSquare Point of Sale screenshot: Sales tax can be managed and is included in the sale subtotalSquare Point of Sale screenshot: Tips can be added to bills by amount or percentage, and customer signatures capturedSquare Point of Sale screenshot: Full and partial refunds can be issued to customers when necessarySquare Point of Sale screenshot: Users can add discounts, such as frequent buyer or welcome discounts, to the POSSquare Point of Sale screenshot: Digital receipts can be sent by SMS or email, and physical receipts can be printedSquare Point of Sale screenshot: Users can track daily activity and search for individual transactions

Square Point of Sale reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.5
Joseph Castaneda

Own a business? You NEED this product!

Used daily for 2+ years
Reviewed 2018-10-23
Review Source: Capterra

If you're a business owner and you sell products or services, especially if you have multiple sites and/or have a mobile sales force, this product is a must. The access is easy, the interface is friendly, and the payment system is quick.

Pros
EASY to set up and use! In short time, we were able to set up our entire library online and make it simple to purchase and sell products. Once set up, everything is available to every member of team, so that one of our book sellers in California has access to the same products as a book seller in Michigan the moment the product is placed online. I also love that we can easily create multiple price points for products and can easily access them from the apps on various mobile devices, desktops etc... The percentages paid to Square are as small as any other you will find, and they deposit funds into your bank account within 24-hours, with same-day options available for an extra, nominal fee. The no hassle, ease-of-deposit, process is a MUST for our small business. Customer service has been off the charts good, and every small issue has been resolved quickly. I also love that so many web sites integrate with Square so that we can maintain one payment portal for 99% of what we do. The technology (swipe devices, Point of Sale stands, card tappers/reader...work flawlessly with each and every device we've thrown at them (iPhones, iPads, Android, laptop...) and they look good, too.

Cons
Honestly, there is little to NOT like about this system. I've tried several others and since switching to Square 5 years ago, I've never looked back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Zimmer

The Obivious choice for Payment processing

Used daily for 1-2 years
Reviewed 2020-01-15
Review Source: Capterra

The major benefits we experience are as follow: Payment processing is a breeze, we are able to integrate our system with Quick books seamlessly, the many option for accepting payment means we never miss out on being able to receive payment at any time, Customer service is very helpful and they genuinely care about helping your business succeed and the most important for us is we never have to think about it, it just works.

Pros
Square has streamlined my credit card processing immensely, We were using a different merchant service before that had higher fees and less intuitive features. Square is very useful for our staff accepting payments on site, at events, Bar Tending and processing catering invoice payments. it is fully integrated with our Quickbooks software for a streamlined process. The speed in which receiving credit to our bank account is also pleasantly fast. Finally being able to accept a credit card while in an out of service area (No Wifi/Cellular) is an excellent feature we have already taken advantage of.

Cons
There are no issues in the two years I have been using Square to report. The addition of NFC payments has made my life even better!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Navine Acevedo

Love Love Square

Used daily for 2+ years
Reviewed 2019-12-11
Review Source: Capterra

Overall, I prefer square any day over stripe and PayPal payments.

Pros
Love live square. Love that it can be used for both in store and online payments. It sync with my quickbooks which saves me a whole lot of time. It gives detail daily reports which includes best seller of the day, number of sales, number of products sold and what type of product sold, taxes paid, types of payment the customers used, plus it syncs with my online store inventory. Square gives you all the detail info you never realized you need till you need it all in one place. So easy to use and tailored for retailers. Love the Apple Pay feature too.

Cons
My big con with square integration is it doesn’t sync well with bigcommerce. By that I mean, my online sales gets imported as a custom order so there is no itemized list of what the customers bought. Also with bigcommerce, there is no way for me to take Apple Pay or other digital wallet payments. Square does have digital wallet payment options with their square space shopping cart. Fingers crossed they will fix this custom import stuff soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tammy Hill

Square Point of Sale

Used monthly for 1-2 years
Reviewed 2018-11-07
Review Source: Capterra

Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.

Pros
I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons
I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Christopher Hemsworth

A total game changer for artists

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

Square POS enabled me to start taking credit card and debit payments for my work at public events, which revolutionized my business!

Pros
In the days before Square, if you were selling your wares at a craft show or art show or some sort of public event, you were limited to cash. Cash only. Square POS was and is a total game changer for those markets. Being an artist who sells his work at a lot of different shows and events, having the ability to accept credit payments (originally) and (more recently) debit transactions has not only lead to significantly more sales but also lead to more satisfied customers! Additionally, it integrates beautifully with Ecwid, to facilitate online credit payments for my website store front.

Cons
This isn't really a con of the Square reader or POS itself, but just a general point that you need to have a good solid wifi or cellular connection. Personally, I have never had an issue but always relying on my cellular connection instead of the available wifi at an event.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Square Point of Sale pricing

Pricing options
Free
Free trial
View Pricing Plans

Square's pricing is simple for businesses of all sizes.
Pay 2.75% per swipe or 3.5% + 15¢ per manually entered transaction

Square Point of Sale features

API
Accounting Integration
Billing & Invoicing
Data Import/Export
Electronic Payments
Invoice Management
Third Party Integration

Accounting Management (157 other apps)
Activity Dashboard (174 other apps)
Audit Trail (110 other apps)
Automatic Notifications (138 other apps)
Compliance Management (149 other apps)
Customizable Reporting (142 other apps)
Expense Tracking (139 other apps)
Financial Analysis (111 other apps)
Invoice Processing (130 other apps)
Multi-Currency (136 other apps)
Real Time Data (136 other apps)
Reporting & Statistics (203 other apps)
Workflow Management (122 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Square Point of Sale

Key features of Square Point of Sale

  • Credit card processing
  • Printable sales reports
  • Accounting system integration
  • Adjustable taxes
  • Discount management
  • Tipping by percentage or custom amount
  • Full & partial refunds
  • Customizable loyalty programs & rewards
  • Manual credit card entry
  • Customer signature capture
  • Receipt printer support
  • Barcode scanner support
  • Digital receipts via SMS or email
  • Cash, check & gift card payment recording
  • Employee permission management
  • Employee clock-in/clock-out
  • Labor hour reporting
  • Multi-location reporting
  • Custom item library
  • Price variations by item
  • Bulk item import
  • Item search
  • Summary reports
  • Cash drawer history
  • Transaction history
  • Offline mode
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Benefits

Payment details for regular customers can be stored, enabling users to charge them at the checkout with the tap of a button.

Payment can be processed from Mastercard, Visa, Discover, and American Express cards, and payment can be taken without an internet connection in offline mode.

Users can enable employee passcodes to control what data each employee is able to access, and all transactions are linked to employees, allowing users to keep track of who is responsible for each sale or refund, and reconcile commissions or tips.

Employees can clock in and out with timecards on the point of sale, with automatic overtime calculation, and hours can be edited by users.

Sales reports can be filtered by location, device, and employee, and revenue-per-labor-hour reports can be generated to identify the most efficient employees.