Passare Reviews

There are 3 things that stand out about PASSARE. 1. Their Support is Exceptionally Good 2. Support is targeted, and collaborative when required-support staff will consult their reference library first, but are quick to consult with an additional team member if needed. 3. Support team is very accurate - they are excellent listeners/communicators - their first solution is nearly always at the center of the target

I realized about 2 months into implementation that the intensive Zoom sessions needed to be split up into smaller groups on my side. Trying to teach the full team the entire suite was not as effective as training 2 team members on their specific area of the technology. This change resulted in team members cross-training each other.

Case management, document and forms creating, goods and services entry. Any number of users can be created and the system can be accessed from any computer with an internet connection.

One of the features we had hoped to use more in the collaboration / planning center, but for the customers we serve it has not been received well and so we do not use it. Requiring people to create an account seems to be too much for people to go through. Another weak point has been the mobile app, but the new beta release looks to be a great improvement,

This software seems to be very comprehensive. If you purchase each part of the software, I could see the benefit of all the preneeds and atneeds connecting together.

Does not integrate with QuickBooks easily. Receipts is a several step process.

Everything you need is in the software, Everything! It also stores all of the final documents so when someone calls or comes in with a question months later, you can find anything you need on your desktop. Ease of access would be the my favorite about the software. Customer Service is the number one thing about Passare!

I would like to be able to use the search bar to access cases by the insurance company name that was used for payment or just the policy number. Not needed that much, but would be nice.

I think it is the whole package from the care center tracking, planning center family collaboration, forms management, responsiveness of support when you need it, to onsite training.

I can't think of anything I don't like. Prior to Passare it might have been slightly faster to get our forms developed and integrated into the software, but that's because it wasn't web based. Passare is very responsive and fast at adding or custom designing forms for us.

I love Passare's ease of use. If you are familiar with technology it is a breeze and if you aren't there isn't a big learning curve to figure it out. Being able to look at files at home improves both my home and work life!

There is a lot of info boxes you can fill out, and many of them are not used. I wish that case by case I could remove areas that I did not need simply so that it is cleaner to look at and not feel like I am missing something. That is a very minor issue though, and I still love using the product!

Ease of use and ability to have custom forms and to customize it how we want to see our information.

Set up was very involved but worth it all in the end.

I'm not tech savvy, however Passare is easy to use and intergrates with our other products that we use.

Like anything, taking the time to learn something new.

The ease of use is what I like most. This program is very user friendly.

There is nothing I don't like about it.

Their customer service is the best I’ve ever I had to use

Took a little while to learn everything But they were always there to help

Passare has been great for managing our contracts, etc. We use it in the arrangement room with families, to generate contracts and other case documents including cremation and embalming authorizations, and keep up with our front office admin stuff.

Sometimes, because Passare is cloud based, the interface lags or takes an extra few seconds to load pages.

Passare was built for the funeral industry and, as such, was very easy to use and customize for various services.

If there was an issue with Passare, it would be that an error was sometimes hard to find because it would be because of a switch made early on in the process that was not transparent (location, etc.) that could throw everything off. Once you have that down, the process is easy.