ProSolutions Software vs Shortcuts Comparison

When we first started looking for a software for our salon, we first looked for simplicity. We have a few computer-illiterate employees and we wanted to make sure it was easy to use. For me personally, I was looking for ways to be able to generate reports, statistics, etc., in order to improve the buisness. This software offered the best of both worlds. The Shortcuts helpdesk is also very helpful. They are always available, 24h/day. Shortcuts also offer excellent programs targeted towards marketing.

I can't really find any cons anymore. We had a few things we had asked the company to improve when we first got started with the program. Very simple things that we could live without, but could help us stay on top of things when the spa got busy. Since the upgrade, I can't pin point anything.

The only good thing about this product is technical support

This software is difficult to manage. Very expensive software for what it does. Recommend using a different software company

There is always someone to talk to when you have a question. The program is very user friendly!!

Haven't found any cons yet!!

Best visually that is available and easy to use

Not open to certain custom options would like more custom reports and access to interact with 3rd parties

I love how easy Shortcuts is to use. When I do have a problem, the support staff are very helpful.

I'm not a computer person, BUT Shortcuts Education Team made it easy for me to learn.

User friendly and great customer service/help desk

Access via phone or remote desktop. Difficulty navigating remotely

We are very pleased with the system! It is easy to operate and the touch screen we opted for has made it easy to use.Text Messaging to confirm our clients appointments has made it less time consuming for our receptionists, saved us money each month, and has opened up our phone lines. Not to mention the customers love it! The other bonus is all the access it gives to the owners. It i has been helpful with growing our salon as far as marketing is concerned.

The client card has some personal information on it that not all customers feel freely to answer.

It is user friendly and there are a lot of reports that make it easy for you to access. It tracks working hours by just logging in.

It's not so much the software, it's is the fact that you have to pay for ever little feature to grow your business.

The software is very user friendly and Easy to use when it works correctly

While being very complex The software has a lot of glitches

Hi Marcie, We'd love to chat and see what we can do to make your experience with Shortcuts better. Please let us know the best way to reach you by contacting us via email at marketing@shortcuts.net, or calling directly at 714-622-6682. We hope to hear from you soon! -Christin

User friendly, great support and integration with other software

some options are not available with the version we have

Simplicity of the software even my older employees find it easy

I need to update my system monitor and software updates . Don’t know

Great experience from sales to customer service, Shortcuts as always delivered. The product its self in incredibly user friendly and easy to use. All my 26 employees in my 2 salons would agree that the training was easy and the adaptation from paper to computer went extremely well. Also, reporting capability as helped me save a lot of time.

I have nothing negative to say

Easy to learn and understand, confirmation text with clients.

Help desk, we wish it was quicker to get a hold of an agent.

How easy it is to use and the support from the Shortcuts team.

Trying to figure out the online booking. I was the issue not the software.

Reports. Software was able to generate reports for different aspects of business

Booking system is archaic and online booking is even worse

This is a quick and easy software to use within our busy salon

Sometimes this system needs rebooting as there can be a syncing error that occurs

Shortcuts keeps accurate account of our daily production, money & client information.

That it’s not free, lol. We have no complaints.

So pared to other software there was minimal positives. Only our designated account manager.

and is something we are constantly apologizing to our clients for. We would to Shortcuts advise to listen to your clients more and actually attempt to improve your software to stay relevant within the current climate.

When the cloud functionality is working where I can access the software from a remote location.

The software itself feels very antiquated. It is my no means a user friendly interface. My stylists and staff complain about using this product on a daily basis. Support from Shortcuts has been an issue as well. Being an east coast based salon, their non-emergency tech support doesn't open until 9 am Pacific which has presented problems if I need assistance or have an issue. Training on the product was less than stellar as well and was condensed because the trainer was going on vacation and wanted to have things wrapped up before he left. Unfortunately I am forced to use this overpriced, hard to use software because my franchisor has made it mandatory and I have no choice. There are so many other options available that are easier to use and less expensive.

Pretty easy to use and good functionality

The cost far outweighed the viability of product and for $200+ per month. Far better software for much much cheaper.

It encompasses what other brands do alacart into one easy to use, comprehensive data and growth oriented software solutions.

Earlier years struggled with products being launched what seemed prematurely, and promises of technology to come which seemed forever to happen. However over the last several years what you provide in my opinion of over 6 years the best software solutions for salons.

I like that setting appointments and checking out are pretty easy

Working with students (employees) scheduling is very cumbersome and not easy to use at all. Setting schedules is very time consuming and the software does not make it easy to do.

The software is easy to use. The product is stable. Support is great. Online training is a key benefit for our new employee.

The cloud is great would like to see more tools.

The technical support are quote knowable and mostly friendly.

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing...

Read more