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ProSolutions Software vs Shortcuts Comparison

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Overview

ProSolutions Software is a cloud-based solution for managing spas & salons which provides a broad range of tools to businesses,...

Shortcuts is a salon management software that helps businesses of all sizes with their daily operations, ranging from client...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

110

5

4

3

2

1

59

41

7

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.1

120

5

4

3

2

1

68

24

13

2

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

So far my experience with Joseph and Anthony have been great. They are very patient and they make certain I have a good understanding of what I'm suppose to do.

VS

Vinnie S.

Updates are always being added and whenever I have a question I LOVE the live chat. Everyone that helps me is very quick to answer and able to resolve all of my questions immediately.

PC

Paula C.

There are not too many companies that would take a personal interest like that and I am truly grateful to him. Thanks Stephen for your great heart.

kw

kelie w.

Pros

It’s been a great software, easy to learn and they have great quick friendly tech support, when needed.

RB

Robbin B.

We are very pleased with Shortcuts in our salon. The 24/7 support has been great.

JL

Julie L.

So many features from inventory to customer appreciation to scheduling clients with one to many employees. I know a few salons that use this software and love it.

JS

Jason S.

Cons

I realize how ridiculous that sounds but if I'm searching for a con, that would be it.

AR

Anonymous Reviewer

I already stated that: that it occasionally shows a negative over/under amount, even when we do the exact same thing when closing.

CB

Cathy B.

I first had it set up through the computer software completely, but changed it to the terminal service because the computer software was hard for some of my employees to understand.

PM

Paige M.

Cons

They have horrible business practices and are only the there to milk you for as much money as possible.

PS

Paul S.

The reporting feature is limited, scheduling employees can be confusing.

RV

Ronald V.

Horrible customer support and business practices.

PS

Paul S.

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features32
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Re-ordering
  • Availability Management
  • Booking Management
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • For Barbershops
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Social Media Integration
  • Third Party Integrations
  • Wait List Management
  • Website Integration
  • Website Management
  • Total features67
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Re-ordering
  • Availability Management
  • Booking Management
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • For Barbershops
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Social Media Integration
  • Third Party Integrations
  • Wait List Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations1
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations2
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Shortcuts logo

Shortcuts

Great Software

Reviewed 12 years ago

Very good software, great customer service. I recommend this software to everyone.

Pros

When we first started looking for a software for our salon, we first looked for simplicity. We have a few computer-illiterate employees and we wanted to make sure it was easy to use. For me personally, I was looking for ways to be able to generate reports, statistics, etc., in order to improve the buisness. This software offered the best of both worlds. The Shortcuts helpdesk is also very helpful. They are always available, 24h/day. Shortcuts also offer excellent programs targeted towards marketing.

Cons

I can't really find any cons anymore. We had a few things we had asked the company to improve when we first got started with the program. Very simple things that we could live without, but could help us stay on top of things when the spa got busy. Since the upgrade, I can't pin point anything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shortcuts logo

Shortcuts

Contract Fraud

Reviewed a year ago

I became the manager for this salon in 2019. A 3 year contract was signed in 2018. During the pandemic I called shortcuts to cancel my service due to the difficulty of keeping track of clients whom I want to contact via email and to keep them informed about what was going on at the time of the lockdown. Customer support told me my contract will end in April 2021 so I agree to continue pay the fee....

Pros

The only good thing about this product is technical support

Cons

This software is difficult to manage. Very expensive software for what it does. Recommend using a different software company

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shortcuts logo

Shortcuts

Cloud 9 Day Spas Camrose, Alberta, Canada

Reviewed 12 years ago

I looked at a couple of different software programs before I chose Shortcuts and the software and the people did not compare to Sherry's team and Shortcuts software. Thank you, Chris

Pros

There is always someone to talk to when you have a question. The program is very user friendly!!

Cons

Haven't found any cons yet!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

Best so far

Reviewed 3 years ago

Handles ALSMOt everything I need in salon software

Pros

Best visually that is available and easy to use

Cons

Not open to certain custom options would like more custom reports and access to interact with 3rd parties

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

Shortcuts is the best software for the hair styling business

Reviewed 3 years ago

Overall, I have had a great experience with Shortcuts Software.

Pros

I love how easy Shortcuts is to use. When I do have a problem, the support staff are very helpful.

Cons

I'm not a computer person, BUT Shortcuts Education Team made it easy for me to learn.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Shortcuts logo

Shortcuts

Feedback

Reviewed 3 years ago

Overall I am satisfied with my experience with Shortcuts Software and staff

Pros

User friendly and great customer service/help desk

Cons

Access via phone or remote desktop. Difficulty navigating remotely

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Shortcuts logo

Shortcuts

Excellent!

Reviewed 12 years ago

I highly recommend this software for any upscale, high-end Salon & Spa businesses.

Pros

We are very pleased with the system! It is easy to operate and the touch screen we opted for has made it easy to use.Text Messaging to confirm our clients appointments has made it less time consuming for our receptionists, saved us money each month, and has opened up our phone lines. Not to mention the customers love it! The other bonus is all the access it gives to the owners. It i has been helpful with growing our salon as far as marketing is concerned.

Cons

The client card has some personal information on it that not all customers feel freely to answer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

Great for Beauty Salons and Barber Shops

Reviewed 3 years ago

Overall, I very like the software. We have had it in two businesses.

Pros

It is user friendly and there are a lot of reports that make it easy for you to access. It tracks working hours by just logging in.

Cons

It's not so much the software, it's is the fact that you have to pay for ever little feature to grow your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Shortcuts logo

Shortcuts

User

Reviewed 3 years ago

Some

Pros

The software is very user friendly and Easy to use when it works correctly

Cons

While being very complex The software has a lot of glitches

Vendor response

Hi Marcie, We'd love to chat and see what we can do to make your experience with Shortcuts better. Please let us know the best way to reach you by contacting us via email at marketing@shortcuts.net, or calling directly at 714-622-6682. We hope to hear from you soon! -Christin

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

Shortcuts

Reviewed 3 years ago
Pros

User friendly, great support and integration with other software

Cons

some options are not available with the version we have

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shortcuts logo

Shortcuts

Shortcuts Software Review

Reviewed 3 years ago

Wry happy

Pros

Simplicity of the software even my older employees find it easy

Cons

I need to update my system monitor and software updates . Don’t know

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shortcuts logo

Shortcuts

Great people great product

Reviewed 11 years ago

I would recommend buying your salon software from Shortcuts. I personnaly give Shortcuts a A+ mark.

Pros

Great experience from sales to customer service, Shortcuts as always delivered. The product its self in incredibly user friendly and easy to use. All my 26 employees in my 2 salons would agree that the training was easy and the adaptation from paper to computer went extremely well. Also, reporting capability as helped me save a lot of time.

Cons

I have nothing negative to say

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

Overall Review

Reviewed 3 years ago

overall is a great software, its easy to work with. but, when it crashes.. it crashes!!

Pros

Easy to learn and understand, confirmation text with clients.

Cons

Help desk, we wish it was quicker to get a hold of an agent.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

Shortcuts Software Review

Reviewed 3 years ago
Pros

How easy it is to use and the support from the Shortcuts team.

Cons

Trying to figure out the online booking. I was the issue not the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shortcuts logo

Shortcuts

Horrible customer support and business practices

Reviewed a year ago

When trying to sell the product they are super nice. But don’t be fooled. They have horrible business practices and are only the there to milk you for as much money as possible. There are so many better alternatives to this software for much more competitive prices.

Pros

Reports. Software was able to generate reports for different aspects of business

Cons

Booking system is archaic and online booking is even worse

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Shortcuts logo

Shortcuts

Shortcuts Review

Reviewed 2 months ago

I have used shortcuts for my salon and have recently added this system to my new clinic that I am opening, we are absolutely made up with their customer services and what they can offer my business. Jay in particular has been amazing with making sure that everything is running smoothly for us. We could not recommend them enough.

Pros

This is a quick and easy software to use within our busy salon

Cons

Sometimes this system needs rebooting as there can be a syncing error that occurs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

Great software for our Barbershop

Reviewed 3 years ago

It’s been a great software, easy to learn and they have great quick friendly tech support, when needed. Rarely needed.

Pros

Shortcuts keeps accurate account of our daily production, money & client information.

Cons

That it’s not free, lol. We have no complaints.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shortcuts logo

Shortcuts

Extremely disappointing, clunky & outdated

Reviewed a year ago
Pros

So pared to other software there was minimal positives. Only our designated account manager.

Cons

and is something we are constantly apologizing to our clients for. We would to Shortcuts advise to listen to your clients more and actually attempt to improve your software to stay relevant within the current climate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shortcuts logo

Shortcuts

Not user friendly

Reviewed 3 years ago

Shortcuts also has a unique system set up for credit card processing which limits the amount of companies that can work with it so expect to pay a premium from their processor.

Pros

When the cloud functionality is working where I can access the software from a remote location.

Cons

The software itself feels very antiquated. It is my no means a user friendly interface. My stylists and staff complain about using this product on a daily basis. Support from Shortcuts has been an issue as well. Being an east coast based salon, their non-emergency tech support doesn't open until 9 am Pacific which has presented problems if I need assistance or have an issue. Training on the product was less than stellar as well and was condensed because the trainer was going on vacation and wanted to have things wrapped up before he left. Unfortunately I am forced to use this overpriced, hard to use software because my franchisor has made it mandatory and I have no choice. There are so many other options available that are easier to use and less expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shortcuts logo

Shortcuts

Find another... Worst customer service ever & heavily overpriced.

Reviewed 2 years ago
Pros

Pretty easy to use and good functionality

Cons

The cost far outweighed the viability of product and for $200+ per month. Far better software for much much cheaper.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

Choosing Your Software

Reviewed 3 years ago
Pros

It encompasses what other brands do alacart into one easy to use, comprehensive data and growth oriented software solutions.

Cons

Earlier years struggled with products being launched what seemed prematurely, and promises of technology to come which seemed forever to happen. However over the last several years what you provide in my opinion of over 6 years the best software solutions for salons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Shortcuts logo

Shortcuts

Shortcuts for Cosmetology Industry

Reviewed 3 years ago

This could be a great software, but customer service takes too long to get to and the features are not very easy when it comes to scheduling students (employees).

Pros

I like that setting appointments and checking out are pretty easy

Cons

Working with students (employees) scheduling is very cumbersome and not easy to use at all. Setting schedules is very time consuming and the software does not make it easy to do.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shortcuts logo

Shortcuts

My experience with Shortcuts software

Reviewed 3 years ago
Pros

The software is easy to use. The product is stable. Support is great. Online training is a key benefit for our new employee.

Cons

The cloud is great would like to see more tools.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Shortcuts logo

Shortcuts

3 Year contract of frustration.

Reviewed 3 years ago

I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. Do your research, there is other software out there that works in a much easier way and doesn't cost as much. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!

Pros

The technical support are quote knowable and mostly friendly.

Cons

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing...

Overall Rating
  • Value for money