Over all betterment to operations and management ...
Pros
I started from the begin| ! Was a wise move on my side ...
Cons
None ...It wasn't so easy for me personally
change in mind set and moved forward and learned a new and better wat 4
Rating breakdown
Likelihood to recommend: 10/10
We are very pleased with Shortcuts in our salon. The 24/7 support has been great.
Pros
This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.
Cons
We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.
Rating breakdown
Likelihood to recommend: 10/10
I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again. Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.
Pros
It looks nice
Cons
Its useless, not user friendly, over priced and very basic
Rating breakdown
Likelihood to recommend: 0/10
Pros
Familiarity and ease of use. company is always trying to improve functionality and features
Cons
i wish I had remote access to all features at any time like mind/body
Rating breakdown
Likelihood to recommend: 10/10
Pros
The amount of things it can do for the cost.
Cons
Could have more robust reporting and customization of reporting.
Rating breakdown
Likelihood to recommend: 8/10
Shortcuts comes in a variety of packages for businesses of different sizes:
Shortcuts Live is designed for smaller businesses and starts at $29 a month.
The Essentials package includes all the core features and pricing starts at $85 a month.
The Evolve package includes customer engagement functionality and pricing starts at $159 a month.
The Elevate package adds a mobile guest app, customized forms, and loyalty options and pricing starts at $209 a month.
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