Shortcuts Pricing, Features, Reviews & Comparison of Alternatives

Shortcuts

Management tool for salons, spas, and barbershops.

4.08/5 (52 reviews)

Shortcuts overview

Shortcuts is a business management software designed specifically for the salon industry, but also serving barbershops, spas, and other beauty and wellbeing businesses. There are extensive appointment booking options, with the ability to re-schedule and change appointments. Appointments can be grouped together and recurring appointments can be setup for repeat customers. Front desk management tools include a point of sale system that allows refunds to be processed and discounts applied to keep customers happy.

Businesses can manage their service offerings and offer customers the ability to purchase services in bulk. Customer management features allow for the recording of every customer interaction, allowing staff to effectively sell products and services. Automated inventory management provides notifications to alert staff of when to order new products and the resource management functionality helps staff to manage service rooms and/or equipment. The system generates analytics and reports on employee and business performance, showing statistics for the number of upsells, attendance rates, and more.
www.shortcuts.net

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Shortcuts screenshot: Employee task management interfaceShortcuts Hair Salon Software TourShortcuts screenshot: Mobile application

Shortcuts reviews

Value for money
Features
Ease of use
Customer support
  3.5
  3.9
  4.1
  3.9
freddie berumen

A vendor that is there for you every step of the way....

Used daily for 2+ years
Reviewed 2019-01-16
Review Source: Capterra

I have been with Shortcuts since the inception of my salon 9 years ago. It is scary enough as it is opening a salon, let alone looking for a software scheduling program. I came from using a paperbook for years, and knew that I needed to be in the NOW with a digital software program. There were soooo many to choose from. So confusing. But what made Shortcuts stand out from the rest was there personal one on one approach. The initial online presentation was even conducted by the sales rep and the CEO at that time. The CEO!! Like who does that?! I am one to ask many questions, and they were all answered with ease and confidence. To this day, Shortcuts still operates in that manner. I make it a point to only deal with vendors that I can actually have a business relationship with and not just be a number on a sales call list. Shortcuts treats you like a true business partner. Whenever I call the Helpdesk, they always remember who I am and give me the best undivided attention, always. Any question, big or small, is treated as a priority to them. That in itself is priceless. For this, I can truly say that I will be a client forever. We have a solid business relationship. One that cannot be purchased but only forged through years of dealing with each other. And isn't that what a true business partner is all about....

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Bernie Rees

3 Year contract of frustration.

Used daily for 2+ years
Reviewed 2019-03-21
Review Source: Software Advice

I am appalled that a customer can spend thousands of dollars to get a programme to work for me rather than the programme doing what it promises and that Shortcuts are willing to fob me off. After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. Do your research, there is other software out there that works in a much easier way and doesn't cost as much. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract. Bizarre!

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ivy Herbert

Shortcuts isn't a good choice for my salon

Used daily for 1-2 years
Reviewed 2016-12-10
Review Source: Capterra

I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. this software is not right for any non basic salon business. After spending numerous hours/days/years on extra extra extra training, encountering daily and constant system errors and issues. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly (by shortcuts). Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again. Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all. The help desk is impossible to get through to. Their systems constantly goes offline. Its very sticky and cluncky. Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. Before i bought S/C I couldn't have been clearer about my needs before I agreed to this system and ive lived to regret it. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some. But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

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Julie Lopinot

Great Salon Software

Used daily for 2+ years
Reviewed 2019-01-22
Review Source: Capterra

We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.

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Jessica Hoach

Excellent software with amazing support

Reviewed 2016-02-05
Review Source: Capterra

We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth. I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons. 1) simple user interface The touch option and visual layout is easy on the eyes. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable. 2) shared credit among staff As a team-based environment an important feature was for us to be able to give credit to multiple team members for one ticket. 3) benchmarking A great feature is that shortcuts allows us to benchmark ourselves against other businesses operating within the same threshold. This helps us gauge the health of our business. 4) built-in marketing Shortcuts also has a built in marketing tool in which we can compile customer information based on a variety of demographics and variables. This information can be exported into an email campaign and sent directly to the customer at no additional cost. Comparatively other softwares outsources this feature thus resulting in added cost/each campaign. 5) genuine and enthusiastic The truth is, just with all other technology- bugs and hiccups do happen from time to time. What is important is that we are confident that someone at helpdesk is always there to resolve the problem. We just ranked top 200 salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!

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Shortcuts pricing

Starting from
$29/month
Pricing options
Subscription
View Pricing Plans

Shortcuts comes in a variety of packages for businesses of different sizes:

Shortcuts Live is designed for smaller businesses and starts at $29 a month.
The Essentials package includes all the core features and pricing starts at $85 a month.
The Evolve package includes customer engagement functionality and pricing starts at $159 a month.
The Elevate package adds a mobile guest app, customized forms, and loyalty options and pricing starts at $209 a month.

Shortcuts features

Credit Card Processing
Customer Database
Customer History
Customer Loyalty Program
Discount Management
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Multi-Location
Reporting & Statistics
Sales Reporting

API (61 other apps)
Activity Dashboard (58 other apps)
Automatic Notifications (70 other apps)
Automatic Reminders (55 other apps)
POS (103 other apps)
Real Time Data (50 other apps)
Search Functionality (50 other apps)
Third Party Integration (52 other apps)

Additional information for Shortcuts

Key features of Shortcuts

  • Appointment Reminders
  • Appointment Scheduling
  • Automatic Re-ordering
  • Booth Rental Management
  • Calendar Sync
  • Client Database
  • Client Profiles
  • Email Management
  • Gift Card Management
  • Loyalty Program
  • Meeting Room Booking
  • Membership Management
  • Online Appointment Scheduling
  • Online Booking
  • Online Payments
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Referral Program
  • Room / Equipment Management
  • Room Booking Management
  • Social Marketing
  • Tanning Management
  • Text Message Reminders
  • Time Clock
  • Wait List
  • Wait List Management
View All Features