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Shop-Ware vs Protractor Comparison (2026)

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Shop-Ware logo

Shop-Ware

Protractor logo

Protractor

Overview

A complete shop management solution, with CRM, digital inspections, and payments built in, not bolted on.

Designed for single-location automotive aftermarket repair shops and multi-store chains, this shop management software helps manage daily tasks and includes robust features for business growth.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

249

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

163

5

4

3

2

1

132

27

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

37

5

4

3

2

1

29

5

0

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

“From estimating to sending customers invoices- it makes everything such a breeze.”
CE

Casey E.

Owner

“I love that this was designed by a shop owner.”
Verified reviewer profile picture

Christopher P.

Consultant

“Fairly easy to use.”
Verified reviewer profile picture

Christopher P.

Consultant

Pros

“Long learning curve, English parts descriptions ( modifier,modifier,modifier,object ). ”
CD

Charles D.

Owner and Operations

“The integrations with Auto Vitals is very good and has helped our shop grow the bottom line.”
KA

Ken A.

Owner / CEO

“My favorite aspect of AMS Protractor is all my accounting is integrated. ”
DD

Doug D.

Owner/Service Writer/Technitian/Janitor

Cons

“I can’t get my own card processor to integrate because Shop-ware won’t let them.”
Verified reviewer profile picture

Christopher P.

Consultant

“Not being able to change customer name on a repair order once its open is inconvenient”
JW

Josh W.

Advisor

“This is even an issue with parts we use daily for estimate building.”
AS

Austin S.

service manager

Cons

“A bit hard to navigate if not familiar with the software. ”
DD

Doug D.

Owner/Service Writer/Technitian/Janitor

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features30
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Chat/Messaging
  • Communication Management
  • Customer Database
  • Customer History
  • Data Import/Export
  • Electronic Signature
  • Employee Scheduling
  • Estimating
  • Inspection Management
  • Inventory Management
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management
  • Parts Management
  • Point of Sale (POS)
  • Prioritization
  • Progress Tracking
  • Purchase Order Management
  • Quotes/Estimates
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • VIN Lookup
  • Vehicle Information
  • Work Order Management
  • Workflow Management
  • Total features35
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Chat/Messaging
  • Communication Management
  • Customer Database
  • Customer History
  • Data Import/Export
  • Electronic Signature
  • Employee Scheduling
  • Estimating
  • Inspection Management
  • Inventory Management
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management
  • Parts Management
  • Point of Sale (POS)
  • Prioritization
  • Progress Tracking
  • Purchase Order Management
  • Quotes/Estimates
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Service History
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • VIN Lookup
  • Vehicle Information
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations12
  • 360 Payments
  • AutoOps
  • AutoServe1
  • AutoVitals
  • Autoflow
  • Broadly
  • Demandforce
  • Kimoby
  • Kukui
  • PartsTech
  • Podium
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ShopLoaner
  • Steer
  • TireConnect
  • Zoho Payroll
  • Total integrations12
  • 360 Payments
  • AutoOps
  • AutoServe1
  • AutoVitals
  • Autoflow
  • Broadly
  • Demandforce
  • Kimoby
  • Kukui
  • PartsTech
  • Podium
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ShopLoaner
  • Steer
  • TireConnect
  • Zoho Payroll