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Shopmanager
Automotive Shop Management Platform
Shopmanager Reviews
13 reviews
Recommended
Juli B.
Automotive, 11-50 employees
Used daily for less than 6 months
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So far it seems that it will be a good tool once I know it more.
I'm just now learning the Shopmanager system. It seems a little complicated at first but makes sense the more you are in it.
There are some bugs that still need to be worked out, but the team is very helpful and assists us with any issues.
Michael D.
Automotive, 11-50 employees
Used daily for 6-12 months
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Overall I like where it is heading and once the bugs are worked out it will be a great product.
I like that when everything is working it is pretty easy to use.
I wish it had a few more features to help the business, like hiding part numbers and real time number on what jobs make.
Russell W.
Automotive, 11-50 employees
Used daily for 6-12 months
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Using shop manager has been great, customer support was helpful with the transition of our shop to the new manager app.
The customer service has been outstanding!
Just the transition of learning a new system
Christine B.
Automotive, 11-50 employees
Used daily for 6-12 months
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Shop manager is a new software and with new software's you have possible issues that need to be tweaked. Well, I have never met a team of guys that work tirelessly to make sure we are taken care of. I would easily recommend this software to any shop.
I like that the app allows us to access info for customers tickets basically anywhere. My techs can bring the info up on their phones and update to the sales counter. I also like that the system is easy to use not complicated at all.
There is one aspect I wish was working right now and that is the bill pay feature, I do know that the software is bringing updated daily and will soon be able to let me access the bill pay feature. [sensitive content hidden] do an amazing job helping us at a moment's notice and are always working hard to take care of any questions and concerns.
Lane R.
Automotive, 11-50 employees
Used daily for 6-12 months
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It has been a nice system and if it could keep up with the amount of work we produce it would be a really good system.
I like how everything is stored in one system and easily accessible.
When in the system it will kick you out of a work order you are in and when trying to save notes or anything in a work order it will not save and make you write it all over again.
Johnny Y.
Automotive, 11-50 employees
Used daily for 2+ years
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Shopmanager is getting to be one of the most complete CRMs out there for our industry. Even has payroll built in.
Its been a bit glitchy switching from pc to android to iphone at times.
Paul C.
Automotive, 11-50 employees
Used daily for 2+ years
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I cannot imagine doing this business without Shop Manager. It really has allowed us to focus on the bigger picture of the business knowing the smaller details and daily management are all handled and accessible from anywhere.
Shopmanager allowed us to update several antiquated processes in our business. Giving us workorders, invoicing, customers and their history, products, staff, payroll and much more into one easy to use program.
We have been with Shopmanager since the beginning, so there were growing pains. Such as bugs, server issues and features not properly working after updates, however the team was always responsive when issues arose and communicated well whenever a fix might take more than just a few minutes.
Clinton F.
Automotive, 11-50 employees
Used daily for 2+ years
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It has really streamlined our customer intake and job tracking. Anyone in the company can take a look at the Job Board and know exactly what is going on at the shop or what is scheduled to come in.
Since we have been using ShopManager through out development there were small issues or functions that did not work initially but those have all been worked out as new updates have come out.
monroe p.
Automotive, 1-10 employees
Used daily for 1-2 years
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Very simple and easy to use. Email and text features are very handy.
There are few pop up when entering a customers address and when checking out a customer that could be addressed.
FEDERICO M.
Automotive, 11-50 employees
Used daily for 2+ years
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GREA..IT HAS BEEN EVOLVING SINCE WE STARTED USING
EVERYTHING YOU NEED IS THERE.CONTACTS PRICING
UPDATES AND THE FACT YOU HAVE TO REFRESH SO MUCH
Dave O.
Retail, 11-50 employees
Used daily for 2+ years
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Enables us to service our customers work orders and invoicing while integrating payroll tracking.
Quickbooks interface has been somewhat glitchy.
Haley B.
Automotive, 1-10 employees
Used daily for 1-2 years
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I have had a very positive experience with Shop Manager since we started using it.
The ease of being able to learn everything quickly. The system is fairly simple and easy to use.
There were a few issues at first but most of those have already been worked out. The Company over this App is always there to help if there are any issues. That by itself makes a huge difference.
Nick S.
Automotive, 11-50 employees
Used daily for 2+ years
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There's finally a system customized to our needs and far better than Quickbooks.
Not much to dislike. Our company help build the system which did take a while. Well worth it.
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