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Shopmonkey vs ARI Comparison (2026)

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Shopmonkey

ARI

Overview

Shopmonkey is an all-in-one platform: a cloud-based auto repair solution built for shop life. It streamlines estimates, scheduling, digital inspections, reporting, customer and internal communication, marketing, accounting, and more.

ARI is a cloud-based auto repair software designed to help independent mechanics, mobile technicians, car dealers, and repair shops manage vehicle inspections, spare part inventories, client communications, VIN decoding and license plate recognition, and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

239

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

39.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

271

211

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

4.6

661

466

157

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

Pros

“Value for money, invoice management, business management, customer support, report and tax, security”

Vanessa B.

Bookkeeper

“I like how it combines scheduling, invoicing, and business management into one platform.”

Alissa P.

agent

“I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime.”

Cherif S.

HR Manager

Pros

“The customer portal is a huge advantage because customers can approve estimates online, view invoices, check repair status, and keep track of service history without constant back and forth communication.”

Tyler S.

Automotive Technician

“Some things that I would like to note are the limited invoice template options (enabling qr code for custom invoices, editing certain fields, like moving phone number below email for the default template, etc.)”

Albaraa A.

Owner

“It’s an all in one app, I can have my inventory, invoices, reports, and the added labor guides is a huge bonus, and LOVE the live links for customers so I don’t have to send them multiple times if they want to change something, love have I can enter the vin and the vehicle information come up. ”

Chester H.

Owner

Cons

“Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything”

Spikes L.

Owner

“The shoponkey application page could be quite over engaging for new users.”

Adewale S.

HIO

“Shopmonkey can be more expensive than older systems or entry-level shop software.”

Ryan P.

Service Tech

Cons

“Also from time to time, it will glitch and not allow you to add appointments to personal calendar so you will have to log off and log back in for it to be fixed.”

Sandra G.

President

“I encounter formatting glitches and data field errors when attempting to use either the built-in ARI "custom" templates or my own custom-designed versions.”

Dustin E.

Owner Technician

“It can feel like every time you go back in, the numbers shift around, which makes it a little frustrating when you’re trying to keep estimates consistent and accurate.”

chris n.

owner