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SpotOn vs Resy OS Comparison

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SpotOn logo

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Overview

Category Leaders

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality...

ResyOS is a cloud-based restaurant management system that enables businesses in the hospitality industry to manage reservations,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

249

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

324

5

4

3

2

1

230

45

11

6

32

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.5

20

5

4

3

2

1

13

4

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

Pros

The functionality of the product was pretty good in that it did everything we needed it to do.
Always amazing, our Resy specialist is always available, knowledgeable and ready to help.
Resy is very easy to use and has a great interface (backend and guest view). They have a gold star support team.

Cons

Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.

Cons

It is just so difficult to make reservations that are not the same day – the UI seems to break down when trying to make a reservation that's not the same day.
As a user of Opentable in addition to Resy, I don't like that Resy has limited options when compared to Opentable.
On the app, I prefer the old formatting in the inventory view. It's a bit confusing to navigate now and also doesn't allow me to make changes on the app that I'm able to make on the website.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features174
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Availability Management
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cash Management
  • Channel Management
  • Client Portal
  • Clock In/Out
  • Commenting/Notes
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Estimate
  • Delivery Management
  • Discount Management
  • Drag & Drop
  • Dynamic Content
  • Electronic Payments
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Marketing
  • Event Scheduling
  • Feedback Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For Retail
  • GDPR Compliance
  • Gift Card Management
  • Group Reservations
  • Image Library
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • List Management
  • Loyalty Cards
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Optimization
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple Payment Options
  • Negative Feedback Management
  • Online Booking
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Point of Sale (POS) Integration
  • Preview Functionality
  • Price/Margin Management
  • Product Catalog
  • Promotions Management
  • QR Codes
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Review Monitoring
  • Review Notification
  • Reviews Management
  • Rewards Management
  • Room Booking
  • Route Optimization
  • Routing
  • SMS Marketing
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Self Service Portal
  • Separate Checks
  • Social Media Integration
  • Social Promotion
  • Split Checks
  • Status Tracking
  • Stock Management
  • Surveys & Feedback
  • Table Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Visual Analytics
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Website Personalization
  • eCommerce Management
  • Total features37
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Availability Management
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cash Management
  • Channel Management
  • Client Portal
  • Clock In/Out
  • Commenting/Notes
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Estimate
  • Delivery Management
  • Discount Management
  • Drag & Drop
  • Dynamic Content
  • Electronic Payments
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Marketing
  • Event Scheduling
  • Feedback Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For Retail
  • GDPR Compliance
  • Gift Card Management
  • Group Reservations
  • Image Library
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • List Management
  • Loyalty Cards
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Optimization
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple Payment Options
  • Negative Feedback Management
  • Online Booking
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Point of Sale (POS) Integration
  • Preview Functionality
  • Price/Margin Management
  • Product Catalog
  • Promotions Management
  • QR Codes
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Review Monitoring
  • Review Notification
  • Reviews Management
  • Rewards Management
  • Room Booking
  • Route Optimization
  • Routing
  • SMS Marketing
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Self Service Portal
  • Separate Checks
  • Social Media Integration
  • Social Promotion
  • Split Checks
  • Status Tracking
  • Stock Management
  • Surveys & Feedback
  • Table Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Visual Analytics
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations22
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Twilio
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations4
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Twilio
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

HA
AvatarImg

Hussein A.

Furniture, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SpotOn logo

SpotOn

Scan company

Reviewed 2 years ago

Terrible please stay away stick to what you have This os the worst company ever

Pros

Nothing Stay away from a terrible experience with them

Cons

They will steal your money They will scam you Stay away please They’re a nightmare They took 1100.00 from my account without my permission

Vendor response

Hi Hussein, we apologize for the confusion regarding your platform fees. We pride ourselves in transparent pricing and are happy to walk you through any charges that may be unclear. A member of our team has already been in touch and this should be resolved. Thank you for your patience.