TEXT2DRIVE Reviews

I love the ability to provide consumers with deals electronically. Since we are in a millennium world now the summer love to receive things Electronically

There's not really anything back that I can say about the but a. I love everything that it doesn't has provided for me

Wow, what a glowing review! We are thrilled to hear that TEXT2DRIVE has helped reduce your loss periods and that your customers appreciate the ability to communicate via text message. Our top priority is to help dealers like yours become more profitable and provide excellent customer service.

It gives my advisors the ability and efficiency to communicate with more customers so they can write more repair orders but still maintain good communication.

I had the payment option that worked at my last dealership with the dms but with automate you have to upload the invoice.

I have used other similar products and i am not really a fun of T2D. So i can't say there's anything I like abt the product.

Extremely slow, not user friendly, cashiering side is completely time consuming , texting side needs more development

I love the convenience of communicating with customers using T2D. Customers can check the status at anytime without having to call and be placed on hold. Customers enjoy the texts to remind them of their appointments, and they can get pictures of their recommendations right at their fingertips.

I wish all the features were available instead of having to pay different fees. Perhaps the fee should vary based on company size. It's hard for a small dealerships to utilize services like this.

It is easy for my service advisors and technicians to use. which will help with sales

Sometimes it has issues staying connected with our internet.also it does not intergrade with our credit card system so we can not use the pay feature

been on the system since 2016 and it only gets better, easy to use and track and the support from our rep is always available and super responsive

I can't think of anything. The product is consistently improved and issues are fixed or updated quickly.

Ease of use when keeping the customer informed of the status of their vehicle, contacting customers when repairs completed, coupons, notifications in bulk by text.

I dont have any "least" comments on the program

the ability to communicate with several customers throughout the day.

Nothing really to say I like the least. For our needs, it has been a great tool.

Text2Drive is awesome! I can update, sell and communicate everything with my customers and the best part about it is they can save my phone number to text back in the future when they need something.

nothing, everything is great from the form of payment to communication.

It has been a super useful tool to help us communicate with our customers. Smooth transactions and piece of mind that things are working in our favour.

Customers do have a bit of difficulty using the application to pay for the bills.

Ease of use, the ability to use it on a pc and mobile phone is great. The lack of any real issues/bugs. When issues to arise they are taken care of quickly with very little down time. The ability to share documents and photos along with billing out the owner ahead of time is great.

No real issues are observed to make me have an issue. I would like the ability to see the names of people who were also in communication with the owner instead of being locked out due to being in a conversation already because it prevents us from contacting them if the advisor leaves the chat open but isn't in that day and we want to reach out.

It is important to us that TEXT2DRIVE performs for you with minimal issues and downtime, so we are glad to hear that you have found this to be the case! We will look into the matter of contacting other users who are in communication with the owner.

The application is relatively straight forward and allows us to do what we need. We have adapted it to do much more for us then it was ever intended to do with the combination of the Tool and our fully manned Service BDC.

Reporting has improved. There are some inherent functions that arent what i would like but we work around them.

Text 2 drive is a game changer when it comes to communication. I myself am 24 years old and I love using this software everyday. No one these days likes phone calls. It also helps because documenting conversations.

Hard to make my own templates. Sometimes seems a little glitchy

We are glad to hear that you have experienced the benefits firsthand of using a text message-focused communications platform! Texting is definitely the way to handle communications with customers these days. We will take into account your feedback about the glitches that can occur when making your own templates.

I like being able to quickly reach out to a customer and provide quick, efficient, immediate and communication

I wish the customer could opt out of selected categories instead of an all or nothing approach. Almost every service customer that has opted out is because of the sales fishing texts.

Easy to use. Great tools to help stay connected to customers and keep them informed!

Would be great if the repair orders page would update quicker automatically. It would also be great if we saw the media files before the customer did.

Love the ability to reach my clients when they are not available by phone (in meetings, with clients, etc)

Picture/video don't load properly on tablet, but work fine on App from phone

We were inspired to create TEXT2DRIVE by the convenience and response rate of text messages. It is gratifying to hear that you have benefitted from it with our solution! We will review the picture and video loading issues that you indicated it occurred when using it with a tablet.

the program is user friendly, This program has many uses. Great for large or small companies.

haven't found any cons yet. but I'm sure there are some out there.

I like how easy it is to contact customers for upcoming appointments and updates on their vehicle.

Dont really have any. Everything on here is simple to use.

The ease of use and convenience of documenting conversations with customers.

I dont really see any cons with text2drive

EVERYTHING they do is top of the class!!!

Appearance of MPI - just needs to look prettier

-It is very fast, efficient, and easiest way to communicate with customers who can't take call.

-When customers opt out of receiving messages.

We are happy to hear that TEXT2DRIVE has been valuable for your BDC and that it has made it easy for you to communicate with customers! We know it is disappointing when customers opt-out, but the good news is, you are legally protected with our solution.

Ease of use and overall platform. Mobile app is great too

No ability to surcharge to re-coup credit card fees.

The ease. It's straightforward and simple

Sometimes there is some automated messages that go out that don't make sense for the customer but overall it's usually user error.

I love how easy it is for interracting with customers that can be reviewed by our who management staff so everyone is on the same page

Some times the App gets clitchy. Also a response sometimes is received by everyone not just the sales person that sent it

We are thrilled to hear that TEXT2DRIVE has made communicating with customers and getting your team up to speed easy! We will look into the technical issues you are having with the app.

Ease of performing a quality walk around of vehicle condition on check in.

Camera quality could be increased for better pictures