ZENOTI vs Meevo

AestheticsPro

Pabau

Boulevard

AestheticsPro is an all-in-one, HIPAA-compliant software for medspas and aesthetic practices, combining EMR, scheduling, CRM, marketing, POS, and more into one secure cloud-based platform designed to streamline operations, enhance compliance, and drive business growth.

Pabau is an all-in-one practice management software designed for healthcare businesses. The system offers digital patient records, online booking capabilities, calendar management, and integrated payment processing to streamline administrative workflows. Pabau also includes marketing tools, inventory management, and reporting features that help medical practices operate efficiently while maintaining secure patient data.

Boulevard offers the only modern, intuitive client experience platform that streamlines bookings, payments, marketing, and business management. Make every moment matter with an easy-to-use platform that works as beautifully as you do. 

The #1 cloud software for medspas. Over 35,000+ businesses in 50 countries trust Zenoti to power their business. Zenoti empowers you to elevate guest experience, streamline operations across multiple locations and drive real results like increased customer loyalty and increased revenue.

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Attendance Management

Attendance Tracking

Automated Scheduling

Availability Management

Barcode/Ticket Scanning

Before & After Pictures

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Class Management

Class Scheduling

Client Database

Client Management

Client Portal

Client Profiles

Commission Management

Confirmations/Reminders

Costume Management

Credit Card Management

Credit Card Processing

Customer Accounts

Customer Database

Customer Engagement

Customer History

Customer Mobile App

Customer Surveys

Customizable Branding

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Drag & Drop

Electronic Forms

Electronic Payments

Email Management

Email Marketing

Email Reminders

Employee Management

Event Management

Event Scheduling

Facility Scheduling

Faculty/Staff Management

For Barbershops

For Gyms

For Medical Spas

For Salons and Spas

For Yoga/Pilates Studios

Gift Card Management

HIPAA Compliant

Instructor Management

Inventory Management

Inventory Tracking

Item Management

Loyalty Program

Marketing Automation

Member Communication

Member Database

Member Portal

Membership Management

Membership Signup

Mobile Access

Mobile Alerts

Mobile App

Multi-Location

Multiple User Accounts

Online Booking

Online Payments

Online Registration

Online Store

Payment Processing

Payroll & Commissions

Payroll Management

Performance Metrics

Point of Sale (POS)

Purchase Order Management

Real-Time Reporting

Recurring Appointments

Recurring/Subscription Billing

Referral Tracking

Registration Management

Reminders

Reporting/Analytics

Reporting & Statistics

Reputation Management

Rescheduling

Retail Inventory Management

Sales Reports

Scheduling

SMS Marketing

SMS Messaging

Social Media Integration

By industry, ZENOTI reviewers are most commonly professionals in health, wellness and fitness (30%). The most frequent use case for ZENOTI cited by reviewers is medical spa (53% of reviewers).

Users and use cases

Some reviewers find Zenoti cost-effective and appreciate operational savings from included features. However, reviewers indicate concerns about high costs for add-ons and subscriptions, and some users report the price does not always match the value received.

Value for money

ZENOTI is a salon program offering key features such as appointment scheduling, point of sale (POS), online booking, confirmations/reminders, and inventory management, among others.

ZENOTI

Web-based

Android

iPhone

iPad

Windows

Linux

Chromebook

Mindbody

Vagaro

Phorest

PatientNow

Meevo

Mangomint

Booker

Rosy

DaySmart Salon

Basic

High and complex pricing

Owner and Nurse

The price is astronomical for a system that hardly works.

60% of reviewers feel negative about Pricing. Reviewers report the software is expensive compared to alternatives, with high setup fees, costly add-ons, and ongoing subscription charges. They mention that the value received does not always justify the premium, especially for smaller businesses or those not using all features. Users express frustration with unexpected costs for updates, SMS, and additional modules, and some say the return on investment is unclear. They also note difficulties in getting refunds or support after payment, making the pricing structure a significant concern.

Problematic software updates

42% of reviewers feel negative about Software Updates. Reviewers indicate that updates often introduce new bugs, disrupt workflows, or require additional training due to changes in layout or features. They mention compatibility issues with hardware and operating systems, and say that updates can cause confusion among staff. Users report that updates sometimes feel like patchwork solutions rather than improvements, and that resolving post-update problems can be time-consuming. They also express dissatisfaction with being charged for updates that do not always enhance functionality.

Payment processing limitations

Reconciliation of daily transaction is a pain if there are more than one EDC terminals, because Zenoti pulled report cannot differentiate card payment to which terminals (it only separates by card type.. i.e. mastercard, visa, debit, others).

59% of reviewers feel negative about Payment Processing. Reviewers indicate issues with limited compatibility for credit card processors, frequent technical problems with card readers, and high transaction fees. They mention difficulties reconciling payments, handling refunds, and integrating with external merchant services. Users report system crashes, double charges, and delays in receiving funds, which disrupt daily operations. They also highlight challenges with hardware compatibility and a lack of flexibility in choosing payment partners, leading to inefficiencies and added frustration.

Slow and inefficient phone support

54% of reviewers feel negative about Phone Support. Reviewers report long hold times, delayed callbacks, and difficulty reaching knowledgeable representatives when urgent issues arise. They say support often requires multiple calls to resolve a single problem, which is especially disruptive when clients are waiting. Users mention that time zone differences and lack of local support further complicate timely assistance. They express frustration with feeling like just a number and note that unresolved or recurring issues can take hours or days to address via phone.

Recurring bugs and glitches

Managing Partner

When working on a page, clicking back takes you to point zero. When working on merging clients is a nightmare as you cannot type a page number and have to keep clicking until you reach where you have left off.

49% of reviewers feel negative about Bugs and Issues. Reviewers report frequent software glitches, system freezes, and lag that disrupt daily business operations. They mention inconsistencies in reporting, unreliable POS integration, and challenges with merging client records or navigating the interface. Users say troubleshooting often requires technical support, and unresolved bugs can impact productivity and customer service. They also highlight that some features are click-heavy or unintuitive, leading to frustration and increased time spent on routine tasks.

Flexible customization options

Manager

Zenoti is extremely customisable which is very useful for a business like ours that is quite unique which made zenoti the best choice for us in the industry.

Company Director

I also appreciate how customizable Zenoti is, allowing me to tailor the software to fit my business's specific needs.

88% of reviewers feel positive about Customization. Reviewers appreciate the ability to tailor the software to their specific business requirements, from customizing POS settings and digital forms to adjusting branding elements. They value the flexibility to modify workflows, templates, and reports, which allows them to match the system to their unique processes. Users mention that while setup can be time-consuming, the extensive customization options ultimately help them streamline operations and reduce reliance on third-party tools. They find the software adaptable for both small and large businesses with diverse needs.

Tailored medical spa operations

Consultant

After evaluating several medical spa management software programs, I ultimately recommended Zenoti to our team.

89% of reviewers feel positive about Medical and Spa Management. Reviewers say the platform is designed with med spa and clinic workflows in mind, offering features like digital forms, customizable patient notes, and multi-location support. They find it streamlines daily operations, enhances patient care, and allows for efficient management of complex membership and discount programs. Users appreciate the flexibility to adapt the system to their unique business models and the reliability for handling clinical tasks. They highlight the support team’s understanding of industry needs, which helps them optimize processes and scale their practices.

Intuitive and easy to learn

88% of reviewers feel positive about Ease of Use. Reviewers indicate the software is straightforward to navigate, making it simple for new staff to learn and operate. They find daily tasks such as scheduling, inventory, and payroll management easy to perform, with clear menus and logical workflows. Users appreciate that the platform is accessible for non-technical team members and requires minimal training. They mention that the mobile app and integrated functions further simplify operations, allowing them to focus on customer service rather than administrative tasks.

Integrated marketing drives growth

President, Business Development

The robust marketing tools allow for targeted campaigns, enhancing client engagement and retention.

Manager 

We love that Zenoti focuses on the client experience and has helped us enhance it by having a loyalty program, texting capabilities, email capabilities, marketing capabilities, an app and more all in one place!

90% of reviewers feel positive about Business Growth and Marketing. Reviewers indicate the software’s all-in-one marketing suite helps consolidate loyalty programs, email, and SMS campaigns, making it easier to engage clients and drive retention. They appreciate targeted promotions, analytics, and the ability to track campaign effectiveness, which supports business expansion and streamlines operations. Users say the marketing tools are robust, allowing for segmentation and automation, which saves time and enhances customer experience. They find the system adaptable for both small and multi-location businesses, supporting growth through efficient management and increased revenue opportunities.

Responsive customer support team

Advisor

The software is essentially enterprise-grade, so when we made the switch as a SMB local spa there were a TON of settings/questions we had to go through at setup, but the team does a really good job of understanding your processes and requirements and getting the software dialed in appropriately.  

Owner/RN

I am a small side business so I do not have nor do I want a ton of new clients but their customer service is always reaching out to see how they can better serve me as well as assist in marketing to increase clients; not a feature I need but very cool that they are there to help if the time comes.   

90% of reviewers feel positive about Customer Support. Reviewers appreciate the knowledgeable and accessible support team, especially during onboarding and implementation. They say support staff are patient, responsive, and proactive in resolving issues, providing guidance through setup and customization. Users highlight the value of having dedicated contacts and quick escalation for complex problems. They mention that ongoing assistance helps maintain smooth daily operations and reduces downtime. Many users feel the support team’s willingness to understand business needs and offer tailored solutions is a significant benefit.

Massage Therapist

There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi.

The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over.

limited forms, lack of monthly view options for appointments, reports not so good,when writing notes the pencil is not that sharp

Marketing Manager

As someone who's worked in Marketing for sometime, across many different booking platforms, I can attest to Zenoti's outstanding capabilities as a business and booking management software that streamlines everything... and also includes advanced marketing capabilities.

Program Manager

In our last software, we would have to upload photos from our devices that weren't always of similar alignment, so this was a gamechanger for us.

Owner

It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX.

Business Operations

Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system.

Office Manager

All in one features, phone, scheduling, texting, sending the patient reminders of their appointment.   And our patients are liking the customized loyalty points.  

Practice Manager

The level of customization, AI developments have really helped with navigating the system, all in one program - from client communication, payment processing, reporting, employee scheduling and management, to goal setting and tracking

Salon and spa owner

Right now I find it harder to schedule and rebook guests. When I add services to a ticket, it seemed harder.

Nurse

Zenoti helps our business stay functioning with the appropriate forms, patient profile, online booking options for the clients, as well as an awesome support team to help navigate through the software with additional changes and needs.

Usually after I switch calendar/schedule layout views a couple times then it will come up like it's supposed to.

Sometimes the platform can glitch since you are handling a CRM and POS under one platfomr

Chief Operations Officer

Limitations on transactional text communications with guests, as we cannot send the same text to multiple guests as part of our follow-up efforts.

With as glitchy and unpredictable even the basic functions seem to be I would be nervous to even try utilizing some of the more complex features.

Brand Designer, Social Media and Marketing Manager

It is nice to have client communications, online booking, appointments, payments, marketing, and feedback all streamlined in one place.

Director of Operations

It needs to have more advanced options and be able to evolve with an ever changing Aesthetic environment.

Some workflows feel less intuitive, and it required extra training before our team felt fully comfortable

Executive Assistant

The product is more expensive than other options and does not offer some basic reporting options.  

Assistant Salon manager

I also like the reopen an invoice feature for errors to be corrected or adding product on for an artist, etc. for commission.

ZENOTI vs Meevo Comparison (2026)

ZENOTI

Meevo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives