CallTools vs VICIdial

Five9

Aircall

800.com

RingCX

CallRail

charles

Compare CallTools and VICIdial based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Call Whispering

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Compliance Management

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Management

Email Templates

FCC Compliance

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

Online Voice Transmission

Outbound Call Center

Performance Management

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

SIP Trunking

SMS Messaging

Third-Party Integrations

Unified Communications

Voice Mail

VoIP

VoIP Connection

CallTools

Web-based

Windows

I loved how easy it was to integrate everything with our CRM. Sensitive content hidden] was also amazing as a POC.

Partner

Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.

Vice President

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

President

All the cool features and ease of use for the price. The software is great and reliable.

Founder, President & CEO

Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.

By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.

National Marketing Consultant

It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.

Head of Operations

My experience with Calltools has been great. The support has been solid as well.

Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.

Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.

The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Owner

Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.

The line clarity experienced is unmatched on phone calls.

Insurance Agent

Really enjoy just having to wait to be connected and not have to manually dial.

Sales

Every problem we ran into was handled right away.

Customer Service Representative

Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.

Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.

Marketing and business development

If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

CallTools screenshot: Agents can easily join outbound dialing campaigns and inbound call queues all in once place.

CallTools screenshot: The contact view provides agents with the full functionality of a CRM. Email, SMS, scripts, notes, event calendars and a complete history are available.

CallTools screenshot: Agents can interact through SMS with templates or manually with a full history kept on each record.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Agent Interface

Archiving & Retention

Call Tagging

Collaboration Tools

Conferencing

Customer History

Data Security

Email Management

Event Triggered Actions

File Transfer

For Sales Teams/Organizations

On-Demand Recording

Performance Metrics

Quality Management

Recording

Scheduled Recording

Text to Speech

VICIdial

Android

Linux

iPad

iPhone

I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.

VP/CISO

If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.

It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.

IT Supervisor

Great Software, easy to use and it FREE!, its a great software to begin with in a call center.

Gerente de Servicio al Cliente Online

It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice.

There are almost too many features. You can get lost in all of the configuration settings.

Innovations Manager

The most important feature I liked was the easy way to scale up.

VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.

IT Manager

Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.

Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.

This is overall the best dialer software on the market , we were about to try Five9, but when we compared.

Gerente de sucursal

Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.

Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

I would recommend this software to all call centers on a budget.

Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.

Contact Center Consultant

Quite a lot of powerful features for an open source software.

Coordinator

Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.

Customer Service Agent

The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.

VICIdial screenshot: Built-in reporting options include the ability to run real time and summary reports, such as breakdowns on agent calling times per campaign

VICIdial screenshot: Web-based administration provides centralized access to a multi-lingual admin screen rich with system options

VICIdial screenshot: The system also facilitates the handling of customer website chat, via an existing website and administered through the agent's web screen

CallTools vs VICIdial Comparison (2026)

CallTools

VICIdial

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives