CallTools Pricing, Features, Reviews & Comparison of Alternatives

CallTools

All-in-one predictive dialer & inbound call center solution

4.79/5 (78 reviews)

CallTools overview

What is CallTools?

CallTools is an all-in-one contact center solution designed to help increase contact rates and boost sales revenue. The platform’s outbound predictive dialer and inbound call center comes with real-time analytics and includes various methods for connecting with customers and prospects. The system caters to small business and enterprise-level customers around the world such as BPO's, call centers, telemarketers, appointment setters, and sales and customer support centers.

CallTools provides an outbound power dialer with a powerful predictive dialing system. The dialer uses an algorithm that helps reach more prospects and customers in a shorter period of time. Users are able to call through their list, transfer live calls to awaiting agents, as well as skip answering machines and dead numbers. Additional predictive dialing features include live agent monitoring directly from the dashboard with notifications, as well as skill-based routing for assigning calls to the appropriate agents. The contact center solution also provides a built-in CRM (customer relationship management) tool that allows users to manage call dispositions, track opportunities, set up reminders, and more.

CallTools’ inbound call center helps users effectively manage call distribution by providing service and sales agents with the knowledge to assist callers faster. The inbound solution includes real-time analytics and call recording while enable managers to gather training material for improving agent effectiveness. Call reporting capabilities display call data in various formats to help users learn from call analytics. CallTools records detailed call logs with called id, duration, date/time stamps, and call recording audio.
calltools.com

Pricing

Starting from
$99.99/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
CallTools screenshot: Inbound call center with CRM integrationCalltools.comCallTools screenshot: Add new campaigns from the manager dashboardCallTools screenshot: The agent dashboard connected to the X-Lite predictive dialer CallTools screenshot: Lead info window shows contact data from the CRM databaseCallTools screenshot: Attach files to individual campaignsCallTools screenshot: View a list of available campaigns with start and end date on the agent's dashboardCallTools screenshot: Adding new campaign details and run timesCallTools screenshot: Automate workflows and synchronize data with the CRM integrationCallTools screenshot: The predictive dialer uses an algorithm that helps reach more customers or prospects in a shorter period of timeNavigating The Calltools Agent Dashboard

CallTools reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.8
  4.8
Daniel Alejandro Arteaga Valdeblanque

Useful tool for customer service

Used daily for 1-2 years
Reviewed 2019-01-24
Review Source: Capterra

This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

Pros
It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

Cons
Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Macias

CallTools Simplifies Your Company's Growth

Used daily for 2+ years
Reviewed 2019-09-18
Review Source: Capterra

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

Pros
The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Cons
None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maria Lenin Laus

Web based VOIP -Easy Setup, Requirement, and Implementation

Used daily for 2+ years
Reviewed 2018-08-17
Review Source: Software Advice

Pros
I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Cons
Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mark Flanagan

Call Tools Platform

Used daily for less than 6 months
Reviewed 2017-01-19
Review Source: Capterra

I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance. Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to. There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand. I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.

Pros
These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.

Cons
There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Response from CallTools


Mark,

Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold.

Please don't hesitate to contact us if you need any further assistance!

Your CallTools.com Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Giora Sela

better than the rest!

Used daily for less than 6 months
Reviewed 2016-06-29
Review Source: Capterra

I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them!

Pros
I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings. How easy it is to just add another user with two clicks. The agent performance feature is awesome, having a side by side comparison is helpful.

Cons
Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

Response from CallTools


Giora,

First of all, our apologies for the late response. We¿re thankful to receive such an in-depth review and should have replied to it earlier!

We are proud to offer such a wide range of features available on our system. Live Agent Monitoring completely shifts your ability to manage agents and provides real-time insight you weren¿t able to gather before. We¿re glad it has been so helpful for you!

Please don¿t hesitate to reach out if you have any further questions regarding the system.

Your CallTools.com Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CallTools pricing

Starting from
$99.99/month
Pricing options
Subscription

CallTools features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Reporting & Statistics
Third Party Integration

Collaboration Tools (61 other apps)
Contact Database (71 other apps)
Contact Management (72 other apps)
Customizable Templates (61 other apps)
Data Import/Export (69 other apps)
Email Integration (56 other apps)
Lead Capture (55 other apps)
Lead Management (72 other apps)
Real Time Data (67 other apps)
Sales Analytics (67 other apps)
Sales Reporting (66 other apps)
Search Functionality (75 other apps)
Workflow Management (55 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CallTools

Key features of CallTools

  • Live chat
  • Enhanced voicemail detection
  • Workforce management
  • Quality management
  • Campaign management
  • Outbound call center
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Premise-based call center
  • Live agent monitoring
  • Skill based routing
  • Call recording
  • List management
  • In-depth reporting & analytics
  • Answering machine detection
  • Third party software integrations
  • Basic CRM software built-in
  • Manager account and dashboard
  • Interactive Voice Response (IVR)
  • Marketing Automation
  • data
View All Features

Benefits

CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes.

The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller.

CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data.

Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer.

The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time.