CallTools Pricing, Features, Reviews & Alternatives

CallTools

All-in-one predictive dialer & inbound call center solution

4.8/5 (84 reviews)

CallTools overview

What is CallTools?

CallTools is an all-in-one contact center solution designed to help increase contact rates and boost sales revenue. The platform’s outbound predictive dialer and inbound call center comes with real-time analytics and includes various methods for connecting with customers and prospects. The system caters to small business and enterprise-level customers around the world such as BPO's, call centers, telemarketers, appointment setters, and sales and customer support centers.

CallTools provides an outbound power dialer with a powerful predictive dialing system. The dialer uses an algorithm that helps reach more prospects and customers in a shorter period of time. Users are able to call through their list, transfer live calls to awaiting agents, as well as skip answering machines and dead numbers. Additional predictive dialing features include live agent monitoring directly from the dashboard with notifications, as well as skill-based routing for assigning calls to the appropriate agents. The contact center solution also provides a built-in CRM (customer relationship management) tool that allows users to manage call dispositions, track opportunities, set up reminders, and more.

CallTools’ inbound call center helps users effectively manage call distribution by providing service and sales agents with the knowledge to assist callers faster. The inbound solution includes real-time analytics and call recording while enable managers to gather training material for improving agent effectiveness. Call reporting capabilities display call data in various formats to help users learn from call analytics. CallTools records detailed call logs with called id, duration, date/time stamps, and call recording audio.
calltools.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

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CallTools screenshot: Inbound call center with CRM integrationNavigating The Calltools Agent DashboardCallTools screenshot: Add new campaigns from the manager dashboardCallTools screenshot: The agent dashboard connected to the X-Lite predictive dialerCallTools screenshot: Lead info window shows contact data from the CRM databaseCallTools screenshot: Attach files to individual campaignsCallTools screenshot: View a list of available campaigns with start and end date on the agent's dashboardCallTools screenshot: Adding new campaign details and run timesCallTools screenshot: Automate workflows and synchronize data with the CRM integrationCallTools screenshot: The predictive dialer uses an algorithm that helps reach more customers or prospects in a shorter period of timeCalltools.com
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CallTools user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.8
  4.8
Daniel Alejandro A.

Useful tool for customer service

Used daily for 1-2 years
Reviewed 2019-01-24
Review Source: Capterra

This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

Pros
It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

Cons
Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joseph G.

Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!

Used daily for 2+ years
Reviewed 2020-11-08
Review Source: Capterra

Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

Pros
"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Cons
You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter R.

CallTools Review

Used daily for 6-12 months
Reviewed 2021-04-13
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.

Pros
I find its very user friendly and provides many options to implement for calling / tracking etc.

Cons
Nothing really.....I simply want to try another vendor to compare services.

Response from CallTools


Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maria Lenin L.

Web based VOIP -Easy Setup, Requirement, and Implementation

Used daily for 2+ years
Reviewed 2018-08-17
Review Source: Software Advice

Pros
I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Cons
Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ryan B.

Treasured Leads

Used daily for 2+ years
Reviewed 2021-04-13
Review Source: Capterra

It has been a sustaining arm of our business. Our account rep [SENSITIVE CONTENT HIDDEN] is great and [SENSITIVE CONTENT HIDDEN] in tech support is phenomenal.

Pros
Simplicity of the admin & agent dashboard.

Cons
Intermittent down time and when the software requires additional intervention.

Response from CallTools


Dear Ryan. Thank you very much for stellar the Five-Star review of CallTools. We strive to exceed customer expectations and deliver solid solutions that allow you to maximize your business. Thank you for being a long-term CallTools customer. -CallTools Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CallTools features

API
Activity Dashboard
Alerts/Notifications
CRM
Campaign Management
Contact Management
Lead Capture
Lead Management
Performance Management
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Collaboration Tools (154 other apps)
Contact Database (108 other apps)
Data Import/Export (148 other apps)
Performance Metrics (159 other apps)
Pipeline Management (111 other apps)
Sales Reports (112 other apps)
Search/Filter (139 other apps)
Workflow Management (114 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CallTools

Key features of CallTools

  • Live chat
  • Enhanced voicemail detection
  • Workforce management
  • Quality management
  • Campaign management
  • Outbound call center
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Premise-based call center
  • Live agent monitoring
  • Skill based routing
  • Call recording
  • List management
  • In-depth reporting & analytics
  • Answering machine detection
  • Third party software integrations
  • Basic CRM software built-in
  • Manager account and dashboard
  • Interactive Voice Response (IVR)
  • Marketing Automation
  • data
View All Features

Benefits

CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes.

The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller.

CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data.

Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer.

The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time.